2015 JEEP CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V590000 (SEATS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR WITH TWO DEALERS (1. BOB MOORE CHRYSLER DODGE JEEP RAM OF TULSA, 4627 S MEMORIAL DR, TULSA, OK 74145, (918) 663-6343 AND 2. CHRIS NIKEL CHRYSLER JEEP DODGE RAM, 2920 N ASPEN AVE, BROKEN ARROW, OK 74012, (918) 355-5000). THE FIRST DEALER SCHEDULED AN APPOINTMENT AND STATED THAT THE PART WAS ORDERED, BUT, A WEEK LATER, INDICATED THAT THE PART WAS NOT AVAILABLE. THE SECOND DEALER INDICATED THAT THEY WOULD BE ABLE TO PROVIDE THE PART, BUT THEN NOTIFIED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE DEALERS DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHILE PULLING OUT OF PARKING LOT VEHICLE STARTED TO STALL , HAD TO PUMP GAS PEDAL. THIS CAUSED THE VEHICLE TO LURCH FORWARD WITH A SPUTTERING EFFECT. THOUGHT IT MIGHT STALL OUT. THIS HAS HAPPENED A FEW TIMES, ALSO WHEN I TURN VEHICLE OFF IT WILL NOT START AND THERE IS NO ELECTRICAL OPERATION AT ALL. I'VE FOUND I MUST REMOVE KEY FROM IGNITION BEFORE IT WILL RESTART. THIS INSTANCES HAPPEN AT RANDOM

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND AND ROLLED BACK IN REVERSE. THE CHECK ENGINE AND SERVICE TRANSMISSION INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PERKINS MOTORS LOCATED AT 1205 MOTOR CITY DR COLORADO SPRINGS, CO 80905) WHERE IT WAS DIAGNOSED THAT THE SYSTEM NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

TRANSMISSION JERKS AND DOES NOT SHIFT PROPERLY AND SHIFTS TO NEUTRAL RANDOMLY. HAVE HAD THE SOFTWARE UPDATED MULTIPLE TIMES.

THIS VEHICLE SHIFTS EXTREMELY ROUGHLY INTO FIRST GEAR, BOTH FROM A STANDSTILL AND WHEN SHIFTING INTO FIRST FROM REVERSE. IT HAS BEEN TO THE DEALERSHIP ON 5 DIFFERENT OCCASIONS AND IN SPITE OF SOFTWARE UPDATES, THE PROBLEM PERSISTS. SINCE SOME VEHICLES WITH THIS SAME TRANSMISSION HAVE BEEN REPORTED TO SUDDENLY SHIFT INTO NEUTRAL WHILE DRIVING DOWN THE FREEWAY, I AM VERY CONCERNED. JEEP IS AWARE OF THE PROBLEMS WITH THIS 9 SPEED TRANSMISSION YET SEEMS INCAPABLE OF COMING UP WITH A SOLUTION TO FIX IT.

DRIVING MY VEHICLE OVER THE WEEKEND WHILE IN MOTION ON A CITY STREET MY VEHICLE TURNED OFF AND THEN TURNED BACK ON, THE VEHICLE TURNED COMPLETELY OFF NO POWER COULD NOT DO ANYTHING THE VEHICLE TURNED ON AND WAS ABLE TO CONTINUE DRIVING. WHERE MY FAMILY AND I WERE EXTREMELY NERVOUS THE REMAINDER OF THE TIME WHILE DRIVING HOME. THANK GOD I WAS NOT DRIVING ON A BUSY HIGHWAY WHERE THIS PROBLEM COULD HAVE CAUSED AN ACCIDENT WHERE MY FAMILY AND MYSELF COULD HAVE GOTTEN SERIOUSLY HURT OR WORSE COULD HAVE KILLED SOMEONE IN MY VEHICLE OR ANY OTHER VEHICLE DUE TO AN ACCIDENT. WHEN THE VEHICLE TURNED ON AGAIN THE CHECK ENGINE LIGHT CAME ON AND THE START AND STOP SYSTEM LIGHT CAME ON ADVISING TO HAVE THE SYSTEM CHECKED, THE REST OF THE TIME THE VEHICLE WAS BEING DRIVEN HOME IT CONSTANTLY SOUNDED LIKE IT WAS GOING TO LOOSE POWER AND TURN OFF.

TAKATA RECALL - THE ENGIN INDICATOR LIGHT CAME ON, ON MY WAY HOME BUT DISAPPEARED THE MORNING WHEN I STARTED THE JEEP. A FEW DAYS LATER I DROVE IT TO A LOCATION WHERE I STAYED FOR 2 HOURS, LEFT AND GOT HOME WHERE I STAYED FOR A FEW MINUTES. CAME BACK OUT TO USE THE VEHICLE BUT THE ENGINE DIDN'T 'TURN OVER' . CALLED THE SERVICE BECAUSE I THOUGHT IT WAS THE BATTERY. THEY RE-BOOT THE CAR & I LET THE ENGINE RUN FOR 1/2 HR. PER HIS INSTRUCTION. THE WENT TO A DRIVE THRU AND DECIDED TO HEAD HOME BUT SHORTLY AFTER THE JEEP SHUTS OFF AT A STOP LIGHT. I WAITED 5 MIN THEN RESTART AND HEADED HOME WITH MY HAZARD LIGHT FLASHING. I CALLED THE DEALER AND GOT 'AN AVAILABLE' APPOINTMENT FOUR DAY THEREAFTER.

WE WERE SOLD THIS VEHICLE TO FLAT TOW BEHIND A MOTOR COACH. ON THE HIGHWAY THE CAR STARTS TO SHAKE DANGEROUSLY OUT OF CONTROL. A DEATH WOBBLE. WE HAD TO COME TO A COMPLETE STOP TO GET THE VEHICLE UNDER CONTROL. WE THOUGHT WE HAD A TIRE BLOW OUT. IT IS UNSAFE TO TOW AS WAS DICTATED IN MY MANUAL. THIS VEHICLE WAS SOLD UNDER FALSE PRETENSE AND NEEDS TO BE RECALLED. I SHOULD NOT HAVE TO PAY ANOTHER $600 TO TOW THIS VEHICLE SAFELY WHEN IT WAS SOLD TO ME AS A SAFE VEHICLE TO TOW

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ACCELERATED APPROXIMATELY TO 2,000 RPMS WHEN ATTEMPTING TO DECELERATE. AS A RESULT, THE VEHICLE SURGED FORWARD. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO AVOID THE ACCELERATION AND MAKE THE VEHICLE DECELERATE INSTEAD. THE CONTACT TOOK THE VEHICLE TO THE DEALER (LEVANON JEEP CHRYSLER DODGE RAM) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPROGRAMMED. THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,968. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE DEALER ADVISED THE CONSUMER WOULD GET USED TO THE VEHICLE'S DEFECT. *JS

THE SERVICE TRANSMISSION MESSAGE CAME ACROSS THE SCREEN AND THE VEHICLE LOST ABILITY TO ACCELERATE. THIS OCCURRED ON AN INTERSTATE AT 72 MPH IN THE FAST LANE.