2015 JEEP CHEROKEE Complaints

About six weeks ago the "check 4WD" light started coming on intermittently and would then go off. I had the car checked before a road trip (that we didn't take for safety reasons) and my shop found a 2020 recall (W48/NHTSA 20E-037) for "all Chrysler models." I brought the car to Jeep of Chicago on [XXX] and the diagnostic found metal particles in the PTU fluid. I then opened a case ([XXX]) with Chrysler, which I was told on [XXX] they cancelled without contacting me or Jeep of Chicago because my VIN wasn't associated with any recalls. I found that Chrysler recalled 2016/2017 Jeep Cherokees for this issue and I was told by service people at Jeep of Chicago and Fields Jeep they have had a number of Jeeps come in for this issue. I was quoted $2818.55 to fix this and want Chrysler to pay for this. I am hoping NHTSA can help with this as it is a known safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Been waiting for a recall to be fixed, the dealership notified me after the paperwork was signed and I brought in the diagnosis. DMV said 5/16/2022 catalyst efficiency recall, catalyst converter

We bought the car brand new at Lithia Motors in Roseburg Oregon. After just a few months of driving, there was a noticeable clunk in the transmission at approximately 30-40 mph that occurred at random and included a shudder. The problem seemed to occur about every 3 or 4 days. We took the car to Lithia and they could not replicate the problem. Lithia did do some software updates. We were advised of a class action suit regarding the transmission. We made a claim and we were denied because they said we did not report the issues enough to Lithia. We appealed that because we told Lithia about the problem every time we took the car to their facility for oil changes. In December of 23 we had an issue with the car missing and took it to Lithia. The replaced injector one and advised there was minimal seepage from the oil filter. It was not explained that it was a transmission oil cooler. In [XXX] there was a code to service transmission. Minutes later the car was losing power and barely made it up the hill to our house. A return trip to Lithia and they said replacing the transmission cooler might resolve the problem but maybe not. A second opinion AAMCO said the same thing. The AAMCO mechanic showed me the transmission cooler and a puddle of oil that had settled below the leak in between the manifold. I told him I though that was the motor oil filter. On the way back home, the car again failed going up hill to our residence. The car is not safe to drive. There is potential for engine fire. I think a transmission oil cooler in the center of the engine near the manifold does not make a lot of sense. This car has 104,000 miles. I think there should be a safety recall on these cars to include full repair of the drive train. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a recall on the vehicle, I purchased may2024. Was never told about the recall until I took the vehicle to someone else and then told the company I purchased it from. Catalyst efficiency. I was also given a letter from the DMV.

Electric Throttle Control. It will stop working randomly and when accelerating on the highway on the on ramp it will die down and go no more than 35 mph and will also do this when merging into traffic.. very dangerous

PTU completely bad...just purchased the vehicle and it went bad less than a month after

Over several years Jeep has repeatedly stalled without warning. This safety concern has been addressed at both the dealership where the vehicle was purchased and an independent car repair facility. Regardless of the repairs done, the same stalling issue has continued.

The contact owns a 2015 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while reversing. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the thermostat and canister purge valve needed to be replaced. The vehicle was not repaired due to the costs; however, the vehicle remained at the dealer pending the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 108,000.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 55 MPH, the check engine warning light illuminated and the Service 4-WD message was displayed on the dashboard. The contact researched online and became aware of NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The vehicle was driven to a dealer to be diagnosed. The contact was informed that the transmission needed to be replaced. The dealer stated that the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 205,000.

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle was able to restart; however, the message "Please Shift to Park," was displayed even though the gear selector was already in park(P). After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken to an independent mechanic, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 181,000.