2015 JEEP CHEROKEE Complaints

There has been two separate occasions this has occurred. The last occurrence resulted in a car wreck . The first occurrence I was driving out of a public parking lot and had feet on breaks and engine rived up and keep going into traffic but car saw me coming and switched lines. This second occurrence I was parking the car in a parking space with my feet on the breaks and the car rived up even with me hitting the breaks jumped the curb and i and the car ended up through the window of a store. No one was hurt but car damaged and in the shop for repairs. Police came to the seen and deemed it an accident. I did not see any warning lights or messages prior to either of these events. report #WC2400651 / unable to upload as i don't have a copy

The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the engine was overheating, and the check engine warning light was illuminated. The contact stated that the vehicle was leaking coolant. The vehicle was taken to a local dealer where the failure was related to a defective oxygen sensor. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000. The VIN was not available.

Once I stop my vehicle doesn’t accelerate normally and jerks right after. Also the service shifter light came on and won’t go off.

PTU failed. This is a known engineering failure in these models and there is no recall for it.

I was notified of the recall on my Jeep :safety recall campaign 49A/23V-338 I took time off work to bring it due to the dealership never having business hours outside of 9-5 ( I work the same ). I was told that the part needed was not available and they had no projected time frame to fix it . Now fast forward to yesterday I get another card for the same thing . At least 7 months passed I guess the good thing is my car hasn’t burned but if this is urgent why do big companies get away with doing nothing . This make has had multiple recalls in the few years I had it .

My 2015 Jeep Cherokee started having strange electrical issues. Sometimes the automatic lift gate would not open or close. Sometimes the parking brake would engage and not release. At times the parking brake would engage and I would not be able to drive the car. It would engage within seconds of starting to drive the car, leaving the car lurching forward or unable to move (in the middle of the street). I noticed there seemed to be water leaking into the car around the back right near the power lift gate. I managed to disengage the emergency brake to drive the car to the mechanic. The mechanic could not get the brake released and had to tow the car to an electrical specialist. I paid around $2000 for a new harness for the park break as well as other issues related to the water damage corroding the electrical equipment at the power lift gate. 16 months later and I am having the same issue again. I brought the Jeep to the dealer and they told me the brakes are corroded in addition to the recall on the power lift gate. I believe this (corroded brakes) may also be from the lift gate water leak issue. The recall repair will take months I am told. In the meantime I cannot open the lift gate and so cannot have a diagnostic done on the water leak at the lift gate that continues to enter into the electrical system at the back of the car (liftgate area), likely doing more damage again to the other electrical components such as brake release and brakes. I called the recall line at Chrysler to ask for an expedited recall service and they declined, saying the vehicle is safe to drive. Please there must be a recall on the water leaks causing all of these electrical safety issues.

The contact's son owns a 2015 Jeep Cherokee. The contact stated that on several occasions while in reverse(R), there was a repeated thump coming from the vehicle. The contact stated while driving at various speeds on several occasions, the transmission inadvertently shifted into Drive-2 and remained stuck in second gear. Additionally, the contact observed an unknown message that appeared, and the check engine warning light was illuminated. The vehicle was steered off the highway, shifted into park, and then back in drive; however, Drive-2 remained selected. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 158,323.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed a failure with the transmission. The contact stated the vehicle jerked abnormally. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 160,403.

SER 4WD lights and beeps went on they turn off and back on within 5 minutes. Took to a repair shop and they stated it’s a PTU. However can’t get it fixed because no parts are available . Repair shop said there has been recalls on this problem.

The service shifter light comes on intermittently on my 2015 jeep Cherokee latitude. Service shifter light comes on dash and all lights on the shifter assembly are solid red. The service shifter light will not go off until the car is turned off and back on. It causes the heads up display to be blocked until the vehicle is turned off to reset the lights. The transmission feels like it is missing a gear or slipping between gears just before the service shifter light comes on. It does not have a solid time that it comes on. You can be driving down the road and it just comes on or you can be putting the car into reverse and it comes on. The jumper and bezel along with the shifter assembly has been replaced 2 times already. The first time it was replaced at my cost on April 8, 2022. The second time was replaced on November 30, 2023. My vehicle will be going into the dealership again because the service shifter light has come on again on July 14, 2024. This is a known issue and no one is doing anything about it after 90 plus complaints have already been filed with you.