2015 JEEP CHEROKEE Complaints

THE PROBLEM IS IN THE TRANSMISSION, WHEN SITTING AT A STOP LIGHT FOR INSTANT, YOU HAD BETTER KEEP YOUR FOOT ON THE BRAKE, IT WILL SOMETIMES TRY TO LURCH FORWARD, ALSO JUST SITTING AT A LIGHT YOU WILL HEAR A VERY LOUD CLUNK, LIKE IT JUST DOWN-SHIFTED, THESE TRANSMISSIONS ARE JUNK.

ON 06/04/16, AT 12,600 MILES, THE JEEP FAILED COMPLETELY ON THE FREEWAY. WE WERE DRIVING 50 MPH IN HEAVY SOUTHERN CA TRAFFIC WHEN THE 'TRANSMISSION SERVICE REQUIRED' LIGHT AND THE RED CHECK ENGINE LIGHT FLASHED ON AND WE LOST ALL POWER. THIS HAPPENED INSTANTLY AND WITHOUT ANY WARNING. WE HAD TO THROW ON THE HAZARD LIGHTS AND DODGE ONCOMING TRAFFIC TO MOVE OVER 3 LANES TO EXIT THE FREEWAY AT LESS THAN 5 MPH. THIS WAS A TERRIFYING EXPERIENCE AND WE ARE LUCKY THE JEEP DID NOT CAUSE A MAJOR ACCIDENT! THE TUSTIN JEEP DEALERSHIP DID A SOFTWARE UPDATE AND SAID IT WAS FINE. FCA HAS REMAINED ADAMANT THAT THE PROBLEM IS NOT MECHANICAL, BUT SOFTWARE RELATED AND HAVE RELEASED 3 SOFTWARE PATCHES TO DATE BUT WE SEE NO IMPROVEMENT. ONE WEEK LATER ON 06/13/16 THE TRANSMISSION WAS STILL FUNCTIONING POORLY (HARD SHIFTS, UP SHIFTING AS YOU APPLY THE BREAK DOWNHILL, ETC.) AND THEN WE HAD ANOTHER PROBLEM. THE ALARM WENT OFF WITHOUT WARNING AND WOULD NOT SHUT OFF, EVEN WHEN THE JEEP'S ENGINE WAS TURNED ON. ONLY AFTER SEVERAL MINUTES AND PUSHING EVERY BUTTON ON THE KEY MULTIPLE TIMES DID IT FINALLY STOP. WE TOOK IT TO PLACENTIA JEEP AND THEY LOOKED INTO THE TRANSMISSION AND ALARM. AFTER HAVING OUR JEEP FOR A WEEK, THEY DID YET ANOTHER SOFTWARE UPDATE FOR THE TRANSMISSION AND DISCONNECTED THE GPS. THEY EXPLAINED THAT THE GPS THAT WAS INSTALLED AT THE DEALER AFTER THE FACT WAS INTERFERING WITH THE FACTORY INSTALLED ALARM, AND THAT CAUSED THE ALARM TO GO OFF AT RANDOM. THIS IS A BIG PROBLEM BECAUSE WE WERE CHARGED $1295 EXTRA FOR THAT FEATURE AND IT IS NOW DISCONNECTED. THE DEALER ALSO FOUND THAT THE BATTERY POWER WAS BELOW HALF, AND THEY FELT THAT THE RADIO WAS PULLING FROM THE BATTERY EVEN WHEN THE JEEP IS TURNED OFF. THEY FOUND NO RESOLUTION FOR THIS PROBLEM AND ASKED US TO RETURN AFTER A WEEK OR TWO TO REASSESS THE PROBLEMS.

THE TRANSMISSION HAS VERY ERRATIC BEHAVIOR. WHEN TRYING TO ACCELERATE QUICKLY, LIKE WHEN YOU ARE TRYING TO GET ONTO A BUSY ROAD FROM A SIDE STREET OR TRYING TO GET ONTO THE FREEWAY, THE ENGINE REVS VERY HIGH, LIKE THE TRANSMISSION IS OUT OF GEAR. AFTER A SECOND OR TWO YOU CAN FEEL A TROUBLING CLUNK AS IT FINDS A GEAR AND LUNGES FORWARD. I'VE ALMOST GOTTEN IN A FEW ACCIDENTS BECAUSE OF THIS. IT DOESN'T RESPOND TO ME PRESSING THE ACCELERATOR THEN IT VIOLENTLY SHIFTS INTO GEAR AND LUNGES FORWARD. I HAVE ALSO HAD THIS EXPERIENCE WHEN TRYING TO SHIFT INTO DRIVE AFTER REVERSING OUR OF MY DRIVEWAY. I'VE COMPLAINED TO THE DEALER A COUPLE OF TIMES. THEY HAVE SUPPOSEDLY UPDATED THE SOFTWARE, BUT I DO NOT FEEL A DIFFERENCE. THE DEALER LIKES TO CLAIM THAT IT'S A "FEATURE" OF THE ADAPTIVE TRANSMISSION TRYING TO ANTICIPATE WHAT I WANT IT TO DO. I'D RATHER IT JUST RESPOND TO WHAT I'M DOING.

THE TRANSMISSION SHIFTS BACK AND FORTH WILDLY AND GOES BACK AND FOURTH IN 2-3 GEAR VERY VIOLENTLY. THEY HAVE ATTEMPTED TO FIX THIS WITH COMPUTER UPDATES BUT IT KEEPS COMING BACK ABOUT EVERY 4-6 MONTHS AND WE HAVE TO GO BACK AND HAVE THEM RESET THE COMPUTER.

THE VEHICLES TRANSMISSION SHIFTS VERY ROUGH, ESPECIALLY AROUND 19 TO 23 MPH. WHEN SLOWLY ACCELERATING FROM A COMPLETE STOP ON A FLAT SURFACE THE VEHICLE HESITATES FOR A SECOND BEFORE MOVING THEN JERKS. WHEN THE VEHICLE IS ON AN INCLINE AT A COMPLETE STOP THIS HESITATION IS LONGER AND THE JERK GREATER WHEN ACCELERATING. ACCELERATING WHILE THE VEHICLE IS MOVING SLOWLY ABOUT 1-2 MPH CAUSES HESITATION AND A JERK. THE DEALERSHIP HAS UPDATED THE SOFTWARE ON 3 OR 4 OCCASIONS TRYING TO CORRECT THE PROBLEM. THE DEALERSHIP TELLS ME THIS IS THE NATURE OF THE TRANSMISSION AND THERE IS NOTHING MORE THEY CAN DO AT THIS TIME.

TAKATA RECALL, HAVING ISSUES WITH THE COMPUTER STATING THAT THE VEHICLE FOUR WHEEL DRIVE IS DISABLED AND OFF, THEN WAS SITTING AT TRAFFIC LIGHT ON 6/16/16 AND ITS LIKE THE VEHICLE CUT OFF ( TO SAVE ENERGY) AND THEN WHEN IT CUT BACK ON IT HAD ACCELERATED CAR TO MAKING ME HIT SOMEONE IN THE REAR END. UNSURE AS TO WHAT IS GOING ON BUT DEALER SHIP LAST DID OIL CHANGE AT 17,000 MILES AND IT CAME OUT WITH CHECK ENGINE ON AND THEY SAID NOTHING TO WORRY ABOUT AND CLEARED THE CODE OUT. THEN THE FOUR WHEEL DRIVE MESSAGE KEEPS COMING UP ( EVEN WHEN NOT IN FOUR WHEEL DRIVE HAVEN'T EVEN HIT THE BUTTON TO SWITCH IT OVER) ILLUMINATES ON MESSAGE CENTER. SEEMS LIKE CAR HAS ISSUES WITH SOMETHING COMPUTER OR ELECTRICAL BUT MOST OF ALL HOW SAFE IS THIS VEHICLE IF CAN REV UP AND ACCELERATE WITHOUT TOUCHING GAS PEDAL. HAVE MODERATE DAMAGE TO FRONT END OF CAR, TOW HOOK WAS PUSHED BACK INTO THE FRONT OF IT AND CANT OPEN HOOD HAVING ADJUSTER LOOK AT TODAY AND TAKE TO GARAGE UNSURE AS TO WHAT HAPPENED OR WHY BUT DOESN'T SEEM VERY SAFE AND IT HIT PRETTY HARD BUT AIRBAG ON DRIVER SIDE DIDN'T DEPLOY MAKES IT SCARY TO THINK WHAT IF IT DECIDES TO DEPLOY WHILE DRIVING NOW...

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. AFTER SHIFTING GEARS, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ORDER FOR THE VEHICLE TO RESUME NORMAL OPERATION, IT HAD TO BE SHIFTED INTO PARK, TURNED OFF, AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WARNING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE VEHICLE WAS DEEMED UNSAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000. ....UPDATED 08/08/16 *BF CONSUMER STATED IN MOST CASES IF THE CONSUMER RESTARTS TJE CAR 3-5 TIMES. IT WILL EVENTUALLY BEGIN TO MOVE. ONCE THIS OCCURS, THE CAR DOESN'T ACCELERATE AT NORMAL SPEED. UPDATED 6/14/18*JB

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS BEING FLAT TOWED, IT SHOOK VIOLENTLY WHEN THE CONTACT HIT A BUMP IN THE ROAD. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,909.

FLAT TOW OWNER ADDENDUM CARD RECALL S13 CUSTOMER SATISFACTION NOTIFICATION WE OWN A 2015 JEEP EQUIPPED WITH JEEP ACTIVE DRIVE II TRANSFER CASE. WE BOUGHT THIS VEHICLE BECAUSE YOU COULD FLAT TOW ON THE GROUND. NOW FCA IS SENDING OUT ADDENDUM CARDS TELLING US THAT YOU CAN'T FLAT TOW YOUR VEHICLE. UNLESS WE THE OWNERS PAY TO HAVE A WIRING KIT AND BATTERY INSTALLED. BECAUSE OUR VEHICLE MAY SHAKE ON ROUGH ROADS WHILE TOWING. FCA SAID THAT THIS IS NOT A SAFETY ISSUE. IF THIS IS NOT A SAFETY ISSUE THEN WHAT IS IT?? WE HAVE FRIENDS THAT HAVE THE 2014 JEEP EQUIPPED THE SAME. WE WERE FOLLOWING THEM ON THE HIGHWAY AND SAW THEIR VEHICLE BOUNCE FROM SIDE TO SIDE NOT SHAKE. THEY HAVE ALREADY HAVE HAD TO HAVE THE TRANSMISSION AND TRANSFER CASE REPLACED. I HAVE CONTRACTED THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED, FCA GROUP RECALL ASSISTANCE CENTER, AND CHRYSLER CORP. IN PHOENIX WAS ALSO CONTACTED BY DEALERSHIP. THAT THE REPAIRS IS ON US. ALSO THE RECALL S13 IS ONLY FOR THE ADDENDUM CARD.

SHORTLY AFTER BUYING MY 2015 JEEP CHEROKEE SPORT WITH THE 2.4 ENGINE AND 9 SPEED AUTOMATIC, IT BEGAN SHIFTING ERRATICALLY. IN TOWN IT WOULD HESITATE WHEN LEAVING A STOP LIGHT OR JERK VIOLENTLY WHILE CHANGING GEARS. ON THE HIGHWAY, IT WOULD NOT DOWNSHIFT ON INCLINES OR TO PASS AND MERGE WITH TRAFFIC. I HAD SEVERAL CLOSE CALLS WHERE I HAD TO ACCELERATE BUT NOTHING HAPPENED WHEN PUTTING THE PEDAL TO THE FLOOR. THIS HAS BEEN IN THE SHOP FOUR TIMES JUST FOR THIS PROBLEM ALONE AND AS OF THIS WRITING, IS STILL NOT ANY BETTER. IT HAS ALSO HAD OTHER PROBLEMS WITH THE THERMOSTAT AND INTERIOR. I WORK IN THE AUTOMOTIVE INDUSTRY AND KNOW FROM RESOURCES THAT THIS IS A SIMPLE FIX. FCA IS GIVING THOUSANDS OF PEOPLE THE RUNAROUND AND ANGERING DEALERSHIPS BY NOT BEING HONEST. THE 4 CYLINDER ENGINE WILL NO LONGER MEET THE REPORTED MPG IT WAS CLAIMED TO AFTER THE SHIFT PROFILES CHANGE AND THIS PUTS FCA IN A POSITION THAT VOLKSWAGEN RECENTLY DEALT WITH. MY SAFETY AND THE SAFETY OF THOUSANDS IS NOT WORTH 3 MPG. FCA IS ALSO TREATING CUSTOMERS AS IF EACH CASE IS INDIVIDUALLY UNIQUE AND IT BELITTLES THEM AS WELL AS THE MECHANICS THAT KNOW REPAIRS ARE FUTILE. I HAVE A CASE NUMBER NOW AND ANOTHER APPOINTMENT BUT IT WOULD BE BEST TO AVOID THIS VEHICLE AT ALL COSTS AND ARBITRATE. THERE SHOULD BE A FEDERAL INVESTIGATION BEFORE SOMEONE DIES IF THEY HAVEN'T ALREADY. THE THERMOSTAT FAILURE IS ALSO WIDESPREAD AND IS ONLY BEING ADDRESSES ONE AT A TIME IN FIELD CLAIMS. THIS TOO COULD LEAD TO SERIOUS DAMAGE AND EVEN FIRE WHICH HAS ALSO HAPPENED TO A FEW OF THESE VEHICLES. PLEASE HELP US BE A VOICE AND STOP THIS SERIOUS DISREGARD FOR SAFETY AND CONSUMER RIGHTS.