2015 JEEP CHEROKEE Complaints

PTU transfer case issues. Hard drop/ jolt while driving causing issues. Saw other recalls for same issues for other Jeep cherokees of same year.

The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle was taken to an independent mechanic for regular maintenance; however, the contact was informed that the oil filter housing was leaking. The vehicle was not repaired. The contact discovered an unknown recall campaign; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,250.

The contact owns a 2015 Jeep Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking underneath the rear end of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had fractured internally and needed to be replaced. The vehicle was repaired. Additionally, the contact stated while driving 45-50 MPH, the vehicle experienced hard shifting. There was no warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed that the Power Transfer Unit (PTU) needed to be replaced; however, the part to repair the vehicle was not available. The vehicle was taken back to the residence. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 115,000.

The contact owned a 2015 Jeep Cherokee. While the contact's husband was driving at unknown speeds, the husband accidentally stepped on the accelerator pedal and the front bumper crashed into a brick wall that was in front of the contact's air conditioning unit. The air bags did not deploy. The contact's husband sustained cuts, bruises, and neck injuries. The vehicle was towed to a collision shop. The vehicle was destroyed. There was a police report filed. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer's representative pulled the data recorder from the vehicle and an assessment was made of the data from the crash. The failure mileage was approximately 111,000.

Service Shifter Error comes on and off consistently -- dealer said that this error is known and common and has been going on for many many years. There is no "fix" to the problem and replacing the entire console is the only way to try to remediate the problem but this often does not work. It is incredibly expensive to concerning.

I have had this shifter on my car changed and serviced 4 times and I still have an issue. The car keeps saying service shifter everytime I reverse. Barking brake module needed to be replaced. Car roof was leaking causing major damage to my car. I have all paperwork of services. Jeep tells me that because my car is not under warranty they can not assist me. I spent about 5k on fixing this car alone not including payments. I took this car to who jeep referred I also took it to the dealership I brought it from and same issue until this day. I gave up!!!!

The contact owned a 2015 Jeep Grand Cherokee. The contact stated while parked, the vehicle suddenly jumped into gear crashing into the rear of the vehicle in front. The vehicle was taken to a dealer but was not diagnosed. The contact stated shortly after the crash while driving at approximately 70 MPH, the instrument panel flashed and the vehicle stalled. As a result, the vehicle crashed into a parked vehicle. The vehicle was deemed destroyed. A police report was filed. No injuries were reported. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

The Electronic Parking Brake has malfunctioned because water has leaked into the liftgate. Jeep is replacing the power liftgate module because if water leaks into the car, this could cause a fire if the water reaches the module. Water is in my car and has destroyed the e-brake system causing it to go on and off unexpectedly and now I can't drive the car. According to an ODI Resume, "On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing." Jeep is willing to replace the Power Liftgate Module - Recall 49A - but not the EPB for the exact same reason. The dealer agrees with my assessment, but without Chrysler willing to cover the cost, they are not able to replace the EPB system for free and want to charge me $1000. Several lights are going off on the dashboard - Service Park Brake, the Brake light and now the Stop/Start function is disabled.

Liftgate sometimes works and sometimes does not, having to "reset" defective liftgate by pulling fuse and disconnecting battery and let set overnight

The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the parking brake error message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that there was a crack on the vehicle near the lift gate and water had entered the spare tire compartment. The dealer diagnosed the vehicle and determined that the wiring harness and module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The failure mileage was approximately 128,000.