2018 JEEP CHEROKEE Complaints

Oil leak found on driveway. 2018 Jeep Cherokee Limited taken in for an oil change and diagnosis. Jeep Cherokee has oil leaking into the oil filter housing. Oil filter housing is plastic and needs to be replaced with a metal housing and new gaskets, along with a coolant change and oil change. This appears to be a common failure. Repairs are costly.

Complete power failure of the vehicle occurred while driving on the highway. Vehicle stalled while in a driving lane, and the driver was not able to recover onto the shoulder. Huge safety risk. After towing vehicle to the mechanic, they confirmed it wasn’t a battery issue (battery just replaced 3 months prior). Appears to be a starter system failure - no warning provided. There have been similar issues from other owners of this make and model.

The component that has failed on my vehicle is the Power Transfer Unit that allows the vehicle to engage in 4 wheel drive. In some instances, I cannot safely navigate without access to my 4 wheel drive. In winter weather, I would be forced to use my Front Wheel Drive only increasing the likelihood of me getting stuck or losing control. I also use the 4 wheel drive on my farm land, and it is essential (part of why I bought it) for navigating the hills and turf safely. The problem was officially confirmed by an official Jeep dealership. No, the manufacturer of the part that failed has not inspected it, but it was inspected and deemed necessary to replace by a licensed Jeep dealership with certified technicians. There was no real warning leading up to the failure. Suddenly, one day, the Service 4 wheel drive light came on, flickered for a couple of days, then stayed on disabling my 4 wheel drive. Worth noting - I have done extensive research on this problem online. It is a very common failure that needs to be addressed or recalled. Jeep actually did do a recall for a portion of the PTU on models through 2017, but I have a 2018 and the problem persists for essentially every jeep cherokee model year since 2018. There are entire message boards online dedicated to this PTU failure issue. It is a very expensive repair to have done.

The contact owns a 2018 Jeep Cherokee. The contact stated that the service shifter message was displayed on the instrument panel. The contact stated that the shifter lights had turned red. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was 17,000.

Service shifter engine light at 20000 miles has done it on and off for two years

My jeep will stall without warning. If i turn, it stalls out, brake it stalls, turn the vehicle on hit the gas to go and step off the gas it stalls. Sometimes it won’t start or it will start then stall out. It’s without warning and has had me left on the side of the road multiple times after pushing it out of the way or trying to get it to start again. I’ve had the computer plugged up to it and even the mechanics said they haven’t seen this before. I’ve had the individual parts to the engine tested, they work just fine such as alternator. I will just randomly lose power while driving. I also have the random Gear Shifter Error that it seems every Jeep owner is going through.

Service shifter light came on and gear shift lights are all red,P,R,N,D. Took it in and they said it was the shifter harness and they changed it. Didn’t have the issue for a while and it started again January & February 2021, September 2022, June 2023, August 2023, and now ever day in 2024. Have to turn off vehicle and restart. Took to dealer and they said that it’s the shifter harness after they already had changed it. Please help, cause when driving, you can’t figure out in what gear it in and you can’t see your speedometer’s speed. Thanks!

i took my jeep in august 2024 to repair a recall (W20) pcm a month later i started experiencing stalling. engine will start fine but after while driving car will stall. almost got hit from behind one of the times. car will stall in traffic and no restart itself sometimes. other times it quickly restarts and feels fine. i got an oil change today. but stil having the issue.

Vehicle keeps having the service shifter light come on with all of the "PRDN" lights turning red. I have to quickly try and get off of the road and see if I can get my car into "Park" and then turn the car off, let it sit for a few minutes and then turn the car back on. There is not a recall on this, but I can see that a lot of people with this same type of vehicle and same year have had this issue. The shifter wiring is faulty and also needs updates or else this can cause the vehicle to completely turn off while driving which could in turn cause an accident.

SVC 4WD warning. Diagnosed at Jeep Dealership (Recommend replace due to CODE C14A7-97 - PTU Motor-Component or System Operation Obstructed or Blocked. Part is on a back-order status, the only information provided from the manufacturer is they are working to obtain part status. We have no ETA on part at this time.) Part is not available, and car can't be driven