2019 JEEP CHEROKEE Complaints

Service 4WD/AWD light appears every time I drive the car. Similar to a recent recall that was issued on the 2019 Jeep Cherokee for the PTU problems. Brought to dealership to diagnose the service light and the dealership confirmed the problem, which was similar to the recent recall.

I was driving the vehicle under normal road conditions, started to hear a whine from under the vehicle, then felt an explosion from under the vehicle. A lot of lights came in on the dash, and I could barely pull the vehicle over to the side of the road and turn it off. I had the vehicle towed to my garage, and they said the PTU had exploded, and my transfer case has a hole in it now. There is an active recall on certain models, but mine is not included

Driving at intestate speed when vehicle started to make noise and started jerking. Stopped to see what was happening and found that it was trying to bind up or lock up in transmission area. Trailered vehicle to jeep dealer there diagnosed answer was the ptu is bad. And none available do to recall of which my vehicle is not part of? They say part needed is 68333254ai Can you help?

My car shut down and lost power while in motion, It said “electrical instability “ “service shifter” and cut off. Auto stop start keeps going in and out Seat belt comes undone while in motion

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, who declined to complete the recall repair, and stated that the tires installed on the vehicle were incorrect. The manufacturer was made aware of the issue. The contact had not experienced a failure.

When approaching a light, the car will completely shut off and my steering wheel will lock, and the emergency break will engage. I will be unable to use any part of my car for at least 1-2 minutes before the break releases and allows me to start my car again.

I was driving on the highway and experienced what felt like a brief power outage where my vehicle instantly dropped speed. I estimate it was approximately 10-15 mph. Everything appeared to return to normal at the time until approximately 5 minutes later when I exited the highway and it began making a loud noise. I drove a couple miles before getting concerned and thinking I don't want to risk breaking down on the side of the highway going home or doing further damage to an expensive component such as engine or transmission. I used roadside assistance to tow my vehicle to my nearest dealership. The tow driver confirmed he heard the noise inside the vehicle while I stood outside and could not hear it. The dealership called me to approve the diagnostic fee and also asked questions about what happened. In hindsight, they had asked a very specific question regarding the noise sound and location which, in my opinion, shows they instantly suspected the issue that they would later report. After approving the fee, they sent a quote focused primarily around the rear differential housing being cracked for an estimate of $5221.85. I asked how this would happen and the service representative explained that the choke inside the differential broke and a piece of metal inside it cracked the housing. I began researching differentials in vehicles and specifically in Jeep Cherokees, I learned very quickly that this is a very common problem which explains how a representative was able to tell me the cause without seeing it. No warnings were ever issued on the dashboard and no symptoms were present prior to the sudden deceleration. There are no warnings on the dash after the event and the only symptom other than the noise while in motion is the acceleration/deceleration feels slightly less sensitive. Every potential cause stated by mechanics who have looked at this points to a manufacturing issue or quality issue. A complete failure could cause an accident harming people.

The contact owns a 2019 Jeep Cherokee. The contact stated that while stopped at a red light, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing, the rear-view camera displayed a distorted image. The vehicle was taken to the dealer, who determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to Firestone, where it was diagnosed, and DTC: C14A7-97 was retrieved. The contact was informed that the code indicated that the transfer case range position sensor was obstructed or blocked. The contact was informed that the failure was due to the Power Transfer Unit (PTU). The second diagnostic code was U0010-00, which involved the Instrumental Panel Cluster (IPC) and the Controller Area Network (CAN) interior box. The third code was U0140, which involved the "Lost Communication with Body Control Module (BCM)”. The vehicle was not repaired. The vehicle was then taken to a transmission specialty shop, where the DTC codes were confirmed. The vehicle was not repaired. The vehicle was then taken to the dealer, where the diagnostic codes were confirmed. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,000.