2015 JEEP CHEROKEE Complaints

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED AND THE BRAKES FAILED. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 3,800.

-REVVING UP ON ITS OWN WHEN IN PARK. SOMETIMES I HAVE TO WAIT UP TO A MINUTE FOR IT TO SETTLE DOWN SO I CAN PUT IN INTO DRIVE (ORIGINAL ISSUE THAT ONLY SEEMS TO HAVE BEEN EXACERBATED FROM THE SOFTWARE UPDATE). -RPMS SPIKE WHEN DOWNSHIFTING CAUSING A SLIGHT ACCELERATION -SPEEDS UP WITHOUT MY FOOT ON THE GAS PEDAL -LURCHES FORWARD 90% OF THE TIME WHEN I TAKE MY FOOT OFF THE BRAKE, THIS IS UNSAFE IN TRAFFIC CONDITIONS -LURCHES FORWARD WHEN I PUT IT INTO DRIVE. -STICKS IN PARK, DRIVE OR REVERSE. THE CONSUMER REPORTED MULTIPLE OCCURRENCES (25 IN TOTAL) OF THE ABOVE CONDITIONS THAT OCCURRED AT VARIOUS DATES AND MILEAGES. *DSY 10/7/15

DRIVING ON HIGHWAY & DASHBOARD STARTS FLASHING, HAD TO PULL OVER AND MESSAGE STATED TO SERVICE TRANSMISSION. CAR HAS LESS THAN 15 K MILES, TOOK IT IN DEALER INDICATED IT WAS FIXED, SAME DAY ON THE WAY HOME FROM DEALER ON HIGHWAY IT HAPPENED AGAIN

AS I DROVE MY JEEP CHEROKEE LIMITED UP MY VERY STEEP DRIVEWAY IN THE BERKELEY, CA. HILLS THE TRANSMISSION FAILED, RED LIGHTS CAME ON FLASHING MESSAGES AND THE CAR WENT INTO NEUTRAL AND ROLLED BACKWARDS DOWN HILL. I ALMOST WENT OFF A CANYON RD. BUT I PUT ON EMERGENCY BRAKE AND JUMPED OUT! THEN I HAD PROBLEMS GETING IT TAKEN BACK TO DEALER WHO SOLD IT TO ME. NOW IT IS IN A JEEP DEALER WHERE THEY ARE INSTALLING ANEW TRANSMISSION. NO ONE AT CHRYSLER WILL CALL ME BACK OR MY MOTHER WHO BOUGHT ME THE CAR. THEY TOLD HER TO FILE A CALIF. LEMON LAW FORM BUT THAT U HAVE TO WAIT FOR 3 INCIDENCES TO OCCUR. MY MOTHER SAID SHE IS NOT WAITING FOR ME TO ROLL DOWN THE CANYON AND BE KILLED IN ORDER TO GET OUR MONEY BACK. THIS IS VERY SERIOUS AND CHRYSLER DOESN'T CARE. THE NHTSA SHOULD ORDER A RECALL OF THIS CAR BEFORE SOMEONE IS KILLED.

THE VEHICLE HESITATES WHEN STARTING FROM A STOP OR ACCELERATING FROM A TURN OR OTHER SLOWING. WHEN I ADD POWER THE VEHICLE WILL LURCH FORWARD SOMETIMES SQUEALING THE TIRES. THIS IS PARTICULARLY DANGEROUS WHEN TURNING LEFT AHEAD OF ONCOMING TRAFFIC. THE VEHICLE HESITATES WHILE ACCELERATING TO PASS OR MERGE INTO HIGHWAY TRAFFIC. THE TRANSMISSION SOFTWARE HAS BEEN UPDATED BUT THE PROBLEM WAS MADE WORSE. THE TRANSMISSION HAS BEEN REPLACED BY JEEP/CHRYSLER BUT THE PROBLEM REMAINS. THE CHRYSLER SERVICE REPRESENTATIVE TOLD ME THAT THE VEHICLE IS DESIGNED TO NOT SHIFT INTO FIRST GEAR UNLESS IT COMES TO A COMPLETE STOP. THIS CAUSES THE VEHICLE TO "BOG DOWN" WHEN COMING OUT OF A TURN. THIS IS VERY TROUBLING WHEN TURNING LEFT AHEAD OF ONCOMING TRAFFIC. THE NATURAL REACTION IS TO ADD POWER. THIS CAUSES THE TRANSMISSION TO SHIFT INTO FIRST GEAR AND LURCH THE VEHICLE FORWARD. I'VE MADE A COMPLAINT THRU THE CHRYSLER CUSTOMER CARE CENTER. AFTER ANOTHER VISIT TO THE DEALERSHIP I WAS TOLD "THE VEHICLE IS PERFORMING AS DESIGNED." IF THAT IS THE CASE THEN WHY DID THEY REPLACE THE TRANSMISSION? THIS VEHICLE IS NOT SAFE TO DRIVE.

THE VEHICLE WAS STATIONARY .THE WATER FROM THE AIR CONDITION CONDENSATE LINE RUNS ON A PAN WHICH IN TURN OVER FLOWS OVER THE SIDE OF THE PAN RUNNING ON TO THE EXHAUST STEAMING UP UNDER THE CAR INTO THE ENGINE COMPARTMENT AND THE STEEL ABOVE THE EXHAUST.

MY CHECK ENGINE LIGHT CAME ON AT THE 5,000 MILE MARK. TURNER OUT I NEEDED A NEW TRANSMISSION. THE DEALERSHIP INSTALLED ONE FOR ME AND EVER SINCE I GOT IT BACK IT'S NOT THE SAME. MAKES LOUD NOISES WHEN I TURN IT ON, AND SOMETIMES IT DOESN'T EVEN WANT TO START. ALSO, WHEN I PUSH ON MY BRAKES MY VEHICLE JERKS BACK WHEN I COME TO A STOP.

DEALER DID A SOFTWARE FLASH FOR PCM FOR 9 SPEED AUTO TRANSMISSION JUNE 15, 2015 AND SINCE THEN IT WILL NOT DOWNSHIFT INTO FIRST GEAR UNLESS VEHICLE COMES TO COMPLETE STOP. TRANSMISSION WILL NOT DOWNSHIFT ENTERING HIGHWAY. IT SHIFTS ARE SLUGGISH WHEN GOING FROM REVERSE TO DRIVE. SOMETIMES IT SLAMS INTO FIRST GEAR WHEN I PULL AWAY FROM STOP. DEALER SAID NO WARNING LIGHT GOES ON SO ITS OKAY. THERE WAS NOTHING WRONG UNTIL THEY DID SOFTWARE FLASH.

AFTER THE LAST SOFTWARE UPDATE THE TRANNY WILL NOT LONGER DOWN SHIFT UNLESS AT A COMPLETE STOP. GOING 5 MPH IT STARTS OUT IN 3RD GEAR THIS IS UNSAFE WHEN PULLING OUT INTO TRAFFIC THE JEEP HAS VERY LITTLE POWER. THEN IF LITTLE MORE GAS IS APPLIED THE CAR DOWN SHIFT TIRE SQUEAL AND THE MOTOR WILL ALMOST GO TO RED LINE.

AFTER PURCHASING MY JEEP IN JANUARY, I ENCOUNTERED HIGH RPM'S ON DOWNSHIFT AND ACCELERATION DURING LOW SPEED BRAKING. I BROUGHT IT INTO THE ORIGINATING DEALER WHERE THEY RE-LOADED SOFTWARE RELATING TO THE ISSUE. I DROVE IT FOR 3 MONTHS WITH THE SAME ISSUES. I AGAIN BROUGHT IT INTO THE ORIGINATING DEALER AND THEY TOLD ME THEY HAD 3 WEEK SERVICE BACK UP AND TO TAKE IT TO ANOTHER DEALER. I DID SO. THE NEW DEALER GRATUITOUSLY TOOK ME IN AND KEPT THE CAR FOR 3 DAYS. THEY ALSO ERASED THE COMPUTER AND RE-LOADED SOFTWARE THAT WAS MEANT TO FIX THE ANOMALIES. I STILL HAVE THE SAME PROBLEM. I THEN WROTE FCA BUT RECEIVED NO RESPONSE. MY PLANS ARE TO BRING IT BACK TO THE LATER DEALER ON MY NEXT OIL CHANGE AND HAVE THEM LOOK AT IT AGAIN. MY LARGER CONCERN IS THAT I MAY HAVE A RAPID ACCELERATION EXPERIENCE AND HIT ANOTHER CAR OR PEDESTRIAN. DURING THE DOWN SHIFT. BASICALLY, I HAVE NO CHOICE BUT TO KEEP MY MIND ON THE PROBLEM. IN ALL MY DRIVING YEARS (MANY), I HAVE NEVER HAD SUCH A PROBLEM WITHOUT A FIX.