2015 JEEP CHEROKEE Complaints

SHIFTING WITH THE VEHICLE OR ACCELERATING OFTEN HAS UNEXPECTED RESULTS. SHIFTING FROM REVERSE OR PARK TO DRIVE RESULTS IN LUNGING FORWARD WITH INCREASED SPEED. SHIFT FROM REVERSE TO PARK OR PARK TO REVERSE CAN EXPERIENCE FORWARD LUNGING. PRESSING THE GAS, OR EVEN ATTEMPTING RAPID SPEED INCREASE, CAN RESULT IN AN UNRESPONSIVE VEHICLE - NO MOVEMENT FORWARD, HIGH REVS AND SIGNIFICANT RPMS. AFTER SEVERAL SECONDS A RAPID "CATCH" OCCURS AND AN UNCONTROLLED JERKING LUNGE FORWARD.

I PURCHASED A LATITUDE V6 2WD 2 MONTHS AGO. THIS PAST SUNDAY, WHILE STOPPING AT A STOP LIGHT, THE CAR MADE A DINGING NOISE, THE CHECK ENGINE LIGHT CAME ON ALONG WITH THE MESSAGE THAT THE START/STOP FEATURE WAS NOT WORKING. WHEN I BEGAN TO ACCELERATE, THE CAR WOULD NOT SHIFT GEARS AND BY THE TIME I GOT TO 40 MPH MY RPM'S WERE AT 4,000. AFTER A MILE OR SO, I WAS ABLE TO PULL OVER AND TURN THE CAR OFF. WHEN I RESTARTED THE CAR, THE CHECK ENGINE LIGHT REMAINED ON BUT IT WAS DRIVING FINE UNTIL I GOT TO THE NEXT STOP LIGHT. THE SAME THING HAPPENED AGAIN. ON MONDAY, I HAD THE CAR TOWED TO THE DEALERSHIP. THEY TOLD ME THAT THEY PERFORMED UPDATES ON MY CAR AND RESOLVED THE ISSUE. I REQUESTED THEM TO TEST DRIVE IT FOR GOOD MEASURE AND WAS ASSURED ALL WAS WELL ON TUESDAY MORNING. I PICKED UP THE CAR ON TUESDAY AFTERNOON AND BEFORE I COULD GET TO THE HIGHWAY, THE SAME ERROR RETURNED! THIS TIME I WAS ABLE TO ACCELERATE NORMALLY WITHOUT THE RPM ISSUE BUT AS I WAS SLOWING MY CAR, THE DOWN SHIFTING WAS EXTREMELY ROUGH. THE SERVICE GUY BROUGHT HIS TABLET INTO MY CAR AND SAID THAT THE ERRORS WERE COMING FROM THE PCM. TODAY, WEDNESDAY, HE INFORMED ME THAT THEY WERE REPLACING THE PCM. I SHOULD GET IT BACK TOMORROW OR FRIDAY. I WILL FOLLOW UP ON THIS ISSUE. 7/31 - REPLACING THE PCM DID NOT FIX THE ISSUE. THEY ARE NOW REPLACING THE TRANSMISSION - WHICH IS ON A 3 WEEK BACKORDER.

I PULLED INTO A PARKING SPOT LOCATED INSIDE A CONCRETE PARKING STRUCTURE. WHILE CONVERSING WITH OTHERS IN THE CAR, THE ENGINE AUTO SHUTOFF ENGAGED. I THOUGHT THE CARE WAS OFF SO I BEGAN TO EXIT THE CAR. WHEN I LET OFF THE BREAK THE CAR LURCHED FORWARD INTO THE WALL CAUSING DAMAGE TO THE RIGHT HEADLIGHT AND BUMPER. MY COMPLAINT IS THE AUTO SHUTOFF FEATURE ON MY JEEP SHOULD BE DEFAULT TO THE OFF POSITION AND TURNED ON BY THE OPERATOR. I HAVE HAD NUMEROUS INCIDENCES WHERE I ALMOST COLLIDED WITH THE CAR IN FRONT OF ME WHEN I AM AT A STOP LIGHT BEHIND OTHER VEHICLES OR IN PARKING LOTS. THE VEHICLE WILL SHUTOFF AUTOMATICALLY AND WHEN I LET OFF THE BRAKE, OR THE CAR IS STOPPED FOR A PERIOD OF TIME, THE CAR STARTS AND MOVES FORWARD WITHOUT APPLYING THE THROTTLE BECAUSE YOU ARE IN DRIVE. THIS CAUSES YOU TO REACT TO AVOID HITTING SOMETHING IN FRONT OF YOU. I WOULD PREFER TO ENGAGE THIS FEATURE MANUALLY IF I NEED IT.

CAR TRANSMISSION FAILED, CAUSING US TO GET HIT NUMEROUS TIMES. CAN NOT ACCELERATE WHEN NECESSARY, SOMETIMES IT WILL GO FINE AND OTHER TIMES GAS PEDAL FLOORED AND GO NO WHERE.

THANK YOU!! THE FIRST INCIDENT OCCURRED AT 304 MILES. CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING AND COULD NOT ACCELERATE. CHECK ENGINE LIGHT STARTED FLASHING AND CALLED THE DEALERSHIP IMMEDIATELY. HAD THE TRUCK TOWED IN AND THEY ADVISED AT FIRST THAT THE UPPER HEAD OF THE ENGINE BLEW, AFTER SPEAKING WITH MY CUSTOMER RESOLUTION REP (CASE NUMBER: [XXX]) THE DEALERSHIP CALLED ME AGAIN AND ADVISED IT WAS JUST A BAD SPARK PLUG AND THEY FIXED IT. THE SECOND INCIDENT OCCURRED ABOUT A WEEK AFTER THIS SERVICE I TOOK A 200 MILE TRIP TO PA TO VISIT FAMILY AND ON THE WAY BACK FROM THIS TRIP THE CHECK ENGINE LIGHT CAME ON AGAIN. I CHECKED THE OIL LEVELS AND THERE WAS NOTHING ON THE MEASURING STICK. HAD TO CAR TOWED AGAIN AND THIS TIME BAYSIDE CHRYSLER ADVISED THE O-RING WENT ON THE CAR AND THAT IT WAS REPLACED/FIXED. AFTER THE O-RING SERVICE THE CAR IS STILL LOOSING OIL BUT I CAN'T SMELL IS BURNING AND THERE IS NOTHING UNDER THE CAR AFTER LEAVING A PARKING SPOT. HOWEVER, WHEN THE CAR FIRST STARTS BLUE SMOKE COMES OUT OF THE EXHAUST AND THE ENGINE KNOCKS/TICS A BIT UPON STARTING BUT THAT STOPS AFTER THE OIL HITS THE ENGINE I GUESS. ON 8/5/2015 I STARTED THE CAR AFTER WORK AND THE CHECK ENGINE LIGHT CAME ON AND FLASHING AGAIN AND THE CAR BEGAN SHAKING. IT WAS TOWED TO THE DEALERSHIP AGAIN THIS MORNING FOR SERVICE. THE ABOVE COVERS THE ENGINE ISSUES. TWO WEEKS AGO AT A STOP SIGN I STEPPED ON THE GAS BUT THE ENGINE JUST REVVED FOR A FEW SECONDS FOLLOWED BY THE TRANSMISSION ENGAGING. SINCE THEN THE TRANSMISSION HAS NOT BEEN SHIFTING NORMALLY. THE TRANSMISSION HAS NOT FAILED YET BUT IT APPEARS IT'S ON ITS WAY. CURRENTLY THE CAR HAS 2,400 MILES ON IT. ANY HELP WOULD BE GREATLY APPRECIATED. I'VE BEEN IN CONTACT WITH MANY OTHER ON FORUMS AND THESE PEOPLE HAVE FAMILY'S/SMALL CHILDREN AS DO I. SOMETHING NEEDS TO BE DONE ABOUT THESE CARS. THEIR NOT SAFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WENT IN FOR SOFTWARE UPDATE FOR TRANSMISSION IN APRIL. STARTED EXPERIENCING DIFFERENCES IN SHIFTING WHICH I WAS TOLD WOULD BE NORMAL AND THE RESULT OF THE SOFTWARE UPDATE TO PREVENT WEAR ON THE TRANSMISSION. GRADUALLY GOT WORSE, HAD MOMENTS OF LOSS OF POWER WHEN TRYING TO PASS/ACCELERATE EVEN WITH THE GAS PEDAL ALL THE WAY TO THE FLOOR. HAD MOMENTS OF ACCELERATION WHEN PULLING INTO TRAFFIC WHERE THERE WAS CONSIDERABLE HESITATION IN THE TRANSMISSION BEFORE FINALLY ENGAGING IN A VERY LOW GEAR, STICKING IN THAT GEAR EVEN WITH RPS VERY HIGH, FINALLY SHIFTED BUT DID NOT ALLOW FOR PROPER ACCELERATION TO GET OUT OF THE WAY OF TRAFFIC IN THIS TYPE OF SITUATION. ALSO EXPERIENCED ISSUES WITH DOWN-SHIFTING WHEN COMING TO STOPS AT INTERSECTIONS, THE TRANSMISSION WOULD NOT DOWNSHIFT IN THE LOWER GEARS, SO ALL STOPPING POWER WAS IN BRAKING EVEN WHEN GRADUALLY COMING TO A STOP WHICH SHOULD BE AIDED BY THE DOWN- SHIFTING OF THE TRANSMISSION. VEHICLE ALSO WAS NOT ABLE TO MAINTAIN SPEEDS WELL WHILE IN CRUISE CONTROL. SOMETIMES IT WOULD TAKE OFF GOING OVER 10 MPH OVER THE SET SPEED, SOMETIMES IT WOULD LAG WELL BEHIND THE SET SPEED. COULD FEEL TRANSMISSION CONSTANTLY SHIFTING FROM ONE GEAR TO ANOTHER TO TRY AND MAINTAIN THE CONSTANT SPEED ON FLAT GROUND. CHECK ENGINE LIGHT FINALLY CAME ON. TRANSMISSION IS BEING REPLACED. TODAY IS DAY 22 WITHOUT MY VEHICLE AS IT SITS IN THE SHOP WAITING FOR A VERY POPULAR BACK-ORDERED PART TO BE INSTALLED BEHIND A WAIT LIST OF OTHER CUSTOMERS.

WHILE DRIVING, THE NAVIGATION SYSTEM FAILED, LEAVING ONLY THE ARROW POINTING IN MY DIRECTION OF TRAVEL. THIS CONTINUED FOR OVER THREE HOURS. WHEN STOPPED FOR LUNCH, I RETURNED TO VEHICLE AND WHEN I RESTARTED THE NAVIGATION SYSTEM RETURNED TO NORMAL. I TOOK THE CAR INTO THE DEALER WHO SAID THAT THE CURRENT RADIO/NAVIGATION SYSTEM HAD TWO SOFTWARE UPDATES DUE. THEY WERE INSTALLED, COMPLETELY LOCKING UP THE RADIO/NAVIGATION SYSTEM. THE DEALER TOOK OVER THREE HOURS TO CORRECT PROBLEM WITH THEIR TOP COMPUTER PERSON. THE VEHICLE WAS NEVER THE SAME. THE BACKUP CAMERA FAILED, THE DASHBOARD DISPLAY WOULD LOCK OUT AND OTHER ELECTRONIC MALFUNCTIONS PLAGUED THE VEHICLE. THE WHOLE RADIO/NAVIGATION SYSTEM WAS FINALLY REPLACED AFTER THREE MONTHS OF TRIAL AND ERROR. AT THIS TIME, THE VEHICLE SEEMS TO BE FUNCTIONING PROPERLY. HOWEVER, ONE EMPLOYEE AT THE DEALER TOLD ME THIS. JEEP HAS AT TIMES BEEN INSTALLING REFURBISHED RADIO/NAVIGATION SYSTEMS IN THEIR NEW VEHICLES WHEN THEY RUN SHORT OF NEW PARTS. THIS COULD EXPLAIN WHY THE SOFTWARE UPDATES WERE NOT COMPATIBLE WITH THE OLDER RADIO/NAVIGATION SYSTEM. HOW CAN A MANUFACTURER INSTALL REFURBISHED PARTS INTO A NEW VEHICLE? TO ME, THIS IS NOT ONLY A SAFETY ISSUE BUT A CONSUMER FRAUD ISSUE.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE SHUT OFF AND ALL THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY FURTHER EXPLANATION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,300.

VEHICLE IS EQUIPPED WITH THE COLLISON AVOIDANCE SYSTEM. ON THE DATE OF THE ACCIDENT THE SYSTEM FAILED TO WORK. THE VEHICLE WAS TRAVELLING WESTBOUND BETWEEN 5-7 MPH AT A HIGH SCHOOL PARKING LOT, THE COLLISON AVOIDANCE SYSTEM WAS ON, THE FRONT OF THE VEHICLE STRUCK THE REAR OF ANOTHER VEHICLE. THE SYSTEM DID NOT DEPLOY. THE VEHICLE SUFFERED 3000.00 DOLLARS OF FRONTEND DAMAGE. AFTER VEHICLE WAS REPAIRED, OWNER OF VEHICLE CONDUCTED TESTS OF THE COLLISON AVOIDANCE SYSTEM AT 5, 10, AND 15 MPH WITH LARGE OBJECTS (BOXES) PLACED AT MINIMUM OF 100 FEET FROM THE VEHICLE. THE SYSTEM NEVER DEPLOYED AND THE OBJECTS WERE STRUCK. AT THE TIME OF THE TEST JEEP INFORMED OWNER ALL SYSTEMS, INCLUDING WERE FIXED AND FULLY FUNCTIONAL. ON THREE SEPARATE OCCASIONS BETWEEN THE FOLLOWING DATES JUNE 26-JULY 05, 2015 THE COLLISON AVOIDANCE SYSTEM ACTIVATED WITH NO OBJECTIVES IN FRONT OF THE VEHICLE AT DISTANCE GREATER THAN 200 FEET. THE VEHICLE WAS TRAVELLING ON TWO OCCASIONS ON CITY STREETS AT APPROXIMATELY 20 MPH AND ONCE ON THE HIGHWAY AT 55 MPH.

WE WERE DRIVING DOWN INTERSTATE, GOING SPEED LIMIT OF 70 MPH, WHEN ALL OF SUDDEN HEARD A LOUD POP, SOUNDED MUCH LIKE GUNSHOT. COULD HEAR THE AIR FLOW. ONCE WE GOT STOPPED ON SIDE OF ROAD, FOUND THE SUNROOF COMPLETELY SHATTERED. WHEN WE CALLED DEALERSHIP WAS TOLD WE WOULD HAVE TO CLAIM ON OUR INSURANCE. CHRYSLER DEALERSHIP SAID WASN'T THEIR FAULT, AND SINCE IT WAS NOT WINDSHIELD HAD TO FILE AGAINST INSURANCE CLAIM AS ACCIDENT. EVEN THOUGH DEALERSHIP COULD NOT FIND ANYTHING THAT HAD IMPACTED THE GLASS IN SUNROOF CAVITY, NOTHING BUT GLASS. SERVICE MANAGER STATED " MAYBE A BALL OR PINE CONE HIT IT" I ASKED GOING DOWN INTERSTATE AT 70 MPH? THEY REFUSED TO EVEN INVESTIGATE. SO I HAD TO FILE A CLAIM AGAINST INSURANCE AND PAY MY DEDUCTIBLE. SERIOUSLY THE SUNROOF JUST SHATTERED. GLASS WENT EVERYWHERE. HAD TO REPLACE THE INTERIOR OF THE SUNROOF ALSO!