2020 JEEP CHEROKEE Complaints

While driving the Jeep at any speeds, or while parked and not running, the steering has a sticking or notchy feel when the steering wheel is turned. While driving staraight, any adjustment to the steering wheel cause the vehicle to jerk/pull to one side or another. Had vehicle evaluated at repair shop where the complaint was dulicated. All electrical functions passed inspection. The shop concluded that the malfunction would be a mechanical failure in the steering gears.

My service 4 wheel drive came on. It simply just randomly happened one day at 125,000 miles and now my car is undriveable and it’s a very costly repair.

The Jeep was making noises and jerking some. Took it to the dealership and the Power Transfer Unit needs replaced and the cost would be 5800.00. The dealership said the vehicle could just stop at any time jeopardizing our safety. NO warning lamps came on. Apparently this has been an issue on models 2017-2019 and recalls were issued. Apparently the 2020 needs to be recalled as well before someone gets hurt.

4WD Warning light illuminated during normal driving. 4WD system inactive creating unsafe driving condition in Michigan winter weather. Vehicle taken to Jeep Service center and found C1494-92 active fault code. Performed PTU fork recalibration and fault went away, vehicle returned to owner. Within 2 days, 4WD Warning light illuminated again. 4WD system inactive again creating unsafe driving condition in Michigan winter weather. Vehicle returned to same Jeep Service center and same C1494-92 active fault code found. Now fix changed to PTU replacement, very expensive and time consuming service. From first visit to second visit, warranty expired so customer was responsible for PTU replacement cost.

Ptu unit not working. I brought to dealership, and he confirmed issue. However, there is a recall for 2017-2019 jeep Cherokees. My jeep was manufactured 8/2019 even though I purchased it in January 2020. How do I know they checked my Jeeps vin number with the 2019 models? I understand it's a 2020 but it was made with the 2019 models.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 70 MPH, the vehicle started to jerk, lost automotive power, and stalled. The contact later discovered that the vehicle would reverse. The vehicle was towed to the local mechanic who diagnosed and determined that the transfer case had experienced an internal failure and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000.

Power train problems at 17,000 miles, 5 years 3 weeks from purchase, with a 5-year / 60,0000 mile warranty. First diagnosis required replacement of the transmission valve body. This did not work. The second repair required replacement of the transmission. This failed after a 3 mile drive. The third repair was the power transfer unit. I have only driven about 5 miles since then and am hesitant to drive more. The repairs above took 102 days to complete and cost $4907. Other than the transmission failure and need to pull off the road and await a tow, there was no safety risk apparent. The vehicle was serviced by a dealer. The manufacturer is aware of the problem(s). No warning lamps or messages were noted.

The engine light comes on randomly. And causes the transmission to bog down and unable to accelerate. We have to pull over and shut the vehicle off and cycle it a few times to get the engine light to come off and then it drives fine. Has happened multiple times and has happened on the highway while driving. I’ve also had the vehicle completely shut off while driving. I’ve taken it to 2 dealerships and was told there is nothing wrong with it. I’m afraid it will cause a bad accident and I’m gonna get hurt if this issue isn’t resolved soon. The Dealership I bought it from Tim Witt Chevrolet in Crivitz Wi. And they took it to Riverside Jeep Dealership in Marinette Wi.

Steering feels shaky or loose in the rack and pinion and I saw this was a problem with this vehicle year

srvc4WD. This IS a reoccurring issue. Not only for the 2020 jeep TH but for other years as well. I follow many forms on Jeep Cherokee, everyone states this to be an issue. This issue can cause the vehicle to shutdown or malfunction causing a horrible accident. Jeep needs to get this situated as this is a life risk.