2015 JEEP CHEROKEE Complaints

AFTER FUELING UP I PULLED OUT OF THE DRIVEWAY AND STARTED DOWN THE ROAD. ABOUT 300 FEET DOWN THE ROAD THE TRANSMISSION LOST POWER AND THEN REENGAGED AFTER ALMOST BEING REAR ENDED. WHEN TRANSMISSION REENGAGED THE VEHICLE SURGED FORWARD.

MY 2015 JEEP CHEROKEE, AND APPARENTLY HUNDREDS OR THOUSANDS OF OTHERS FROM 2014 AND 2015, HAVE FAULTY TRANSMISSIONS. I NEEDED A REPLACEMENT AT ONLY 6000 MILES AND I'VE HEARD WORSE STORIES ON VARIOUS WEB SITES. THE NEW TRANSMISSION IS NOT MUCH BETTER YET JEEP/CHRYSLER REFUSES TO ACKNOWLEDGE THAT THERE IS A PROBLEM AND CONTINUES TO SELL THE CARS. SOMEONE SERIOUSLY NEEDS TO LOOK INTO THIS AS SOMEONE IS GOING TO GET KILLED WHEN THEIRJEEP STALLS OR JUST STOPS AT HIGHWAY SPEEDS.

VEHICLE SHIMMYS WHEN SHIFTING FROM 2ND TO 3RD GEAR. ALSO LUNGES FORWARD WHEN BRAKING IN SLOW TRAFFIC AND STOP LIGHTS/SIGNS. CALLED DEALER WAS TOLD THIS IS NORMAL.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO VIBRATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DISCOVERED THAT ALL FOUR BRAKES AND ROTORS WERE EXCESSIVELY OVERHEATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 480.

DRIVING OVER ROUGH ROAD, NOTICED EXCESSIVE NOISE AND BANGING ( LIKE SOMETHING LOOSE) FROM RIGHT FRONT. TOOK IN TO DEALER, THEY SAID THE NOISE WAS NORMAL SUSPENSION NOISE! AFTER INSISTING THEY TEST DRIVE AGAIN AND PUT ON RACK TO VISUALLY INSPECT, THE DEALER CLAIMED NOTHING WRONG. I CONTACTED MANAGER AND EXPRESSED MY DISSATISFACTION WITH THE SERVICE AND KNEW SOMETHING WAS WRONG. AFTER HAVING HIM GO ON A TEST DRIVE WITH ME, HE AGREED THEIR WAS A PROBLEM AND NOISE FROM FRONT STRUTS. ONLY THEN, WOULD THEY AGREE TO ORDER AND REPLACE THE RIGHT FRONT SHOCK. I'VE HAD NUMEROUS ATTEMPTS TO FIX OTHER ITEMS ON THIS VEHICLE, INCLUDING ASKING FOR ANY RECALL INFO TO BE CHECKED, AND THE DEALER SAID "IF YOU DIDN'T GET A CARD IN THE MAIL, THERE'S NO RECALLS". NOW I SEE THERE'S A RECALL ON THE POWER REAR LIFT GATE THAT I'VE HAD THERE WITH PROBLEMS OPENING, THEY HAVE NOT CONTACTED ME YET, ACCORDING TO RECALL R27, AND HAVE NOT FOUND ANY PROBLEMS WITH IT!

SINCE I BOUGHT THE CAR THE TRANSMISSION SHIFTED VERY ROUGH. THE CAR SURGED FORWARD WHEN SLOWING DOWN. WHEN STOPPED AND STARTING TO MOVE FORWARD THE CAR JUMPED FORWARD ON A CONSISTENT BASIS. I TOOK TO DEALER, THEY SAID I WAS NOT USED TO DRIVING AN SUV. APPROXIMATELY A MONTH LATER ( TRANSMISSION GETTING WORSE) THE CHECK ENGINE LIGHT CAME ON. TOOK TO DEALER( TOWNE CHRYSLER JEEP IN HAMBURG NY), SAID NOTHING WRONG WITH IT. PICKED IT UP AND 30 MINUTES LATER CHECK ENGINE LIGHT CAME BACK ON. TOOK IT BACK TO THE DEALER, THEY SAID COULD BE SOME SOFTWARE PROBLEM. PICKED THE VEHICLE UP AGAIN. CHECK ENGINE LIGHT CAME BACK ON WITHIN A FEW HOURS. I THOUGHT IT MIGHT HAVE BEEN THE DEALER, SO I TOOK IT TO ANOTHER JEEP DEALERSHIP. I DROPPED THE CAR OFF RENTED A CAR. WHEN ENTERPRISE PICKED ME THE AGENT TOLD ME THAT HE HAD AT LEAST 10 PEOPLE THAT WEEK WITH JEEP CHEROKEE AND TRANSMISSION PROBLEMS( FROM 1 DEALERSHIP). I GOOGLED THE PROBLEM AND FOUND OUT THAT THOUSANDS OF JEEP OWNERS WERE EXPERIENCING THE SAME PROBLEM WITH THE 9 SPEED TRANSMISSION. TODAY THEY PUT A NEW TRANSMISSION IN MY 4 MONTH OLD CAR. THESE CARS ARE DANGEROUS WHEN THEY JUMP FORWARD EVEN WITH YOUR FOOT ON THE BRAKE. THE TRANSMISSION DOES NOT SHIFT WHEN TRYING TO EXCELLERATE. IT IS JUST A MATTER OF TIME BEFORE SOMEONE GETS KILLED DRIVING THESE CARS.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR THE MANUFACTURER'S "LONG TERM RELIABILITY OF THE TRANSMISSION/DRIVE TRAIN PERFORMANCE" CAMPAIGN. THE VEHICLE WAS REPAIRED UNDER THE RELIABILITY CAMPAIGN AND THE DEALER WAS TO UPDATE/RECALIBRATE THE TRANSMISSION. AFTER THE REPAIR, WHILE DRIVING VARIOUS SPEEDS, THERE WAS A LAG IN ACCELERATION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO NOTICED THAT THE GEARS WOULD NOT SHIFT PROPERLY WHILE DRIVING UPHILL OR AT A TRAFFIC LIGHT AND THE VEHICLE WOULD ROLL BACKWARDS INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE RE-CALIBRATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AND BECAME WORSE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TRANSMISSION WAS RE-CALIBRATED AGAIN AND EVENTUALLY REPLACED; HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT THE FAILURE HAD NOT OCCURRED UNTIL THE VEHICLE WAS INITIALLY TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 3,200. THE VIN WAS UNAVAILABLE. ....UPDATED 11/02/15*BF THE CONSUMER STATED THE VEHICLE WAS DECLARED A LEMON. UPDATED 11/05/15. *JB

3RD INCIDENT WHERE THE TRANSMISSION HAS SUDDENLY DISCONNECTED AND THE CAR WILL COAST TO A COMPLETE STOP. MESSAGES READ "4WD TEMPORARILY UNAVAILABLE", "SERVICE PARK BRAKE" FIRST INCIDENT HAPPENED AT ABOUT APPROXIMATELY 340 MILES, SECOND INCIDENT HAPPENED AT APPROXIMATELY 3500 MILES. FIRST TWO INCIDENTS WERE ON THE HIGHWAY - ONE AT 45 MPH THE OTHER AT 60 MPH. THE THIRD AND MOST RECENT WAS ON A RESIDENTIAL ROAD. ONCE THE CAR HAS BEEN PULLED OVER, CAR HAS BEEN PUT INTO PARK, THEN TURNED OFF AND TURNED BACK ON. USUALLY IT TAKES 2 OR MORE TRIES AFTER TURNING THE CAR OFF AND ON AND BACK INTO GEAR BEFORE THE TRANSMISSION RE-ENGAGES AND THE CAR CAN BE DRIVEN. PAYING ATTENTION TO THE VEHICLE INFORMATION FOR THE TRANSMISSION TEMPERATURE HAS SHOWN THE TRANSMISSION CAN REACH 208 DEGREES FROM TOWN DRIVING CONDITIONS ON A 75 DEGREE DAY. PHOTO EVIDENCE HAS BEEN TAKEN OF THE READOUT FOR THE TRANSMISSION TEMPERATURE. THE MODEL OF THE JEEP CHEROKEE IS THE TRAILHAWK WITH 9 SPEED TRANSMISSION. AFTER 3 FLASH UPDATES UPON SECOND TIME IN FOR SERVICE THE ISSUE PERSISTED AND ANOTHER ISSUE WITH THE STOP/START SYSTEM BEGAN AND HAS BEEN FREQUENT UP UNTIL THE THIRD TIME BEING TAKEN IN FOR SERVICE. MESSAGES WILL READ "STOP/START SYSTEM IS UNAVAILABLE", "SERVICE START/STOP SYSTEM". VEHICLE IS IN DEALER SERVICE CURRENTLY FOR THE THIRD TIME FOR NEXT STEPS.

TRANSMISSION DISENGAGED INTERMITTENTLY AS VEHICLE COASTED ALONG FREEWAY. PULLED OVER AND TURNED OFF/RESTARTED VEHICLE. TRANSMISSION THEN ENGAGED. TOOK IN FOR SOFTWARE UPGRADE. NO MORE HIGH SPEED ISSUES BUT NOW VEHICLE WILL REV FROM STOP CONDITION BEFORE TRANSMISSION ENGAGES. THIS IS A 9-SPEED TRANSMISSION IN THE NEW 2015 JEEP CHEROKEE TRAILHAWK.

PURCHASED NEW AND DROVE HOME 60 MILES PARKED VEHICLE FOR ABOUT 45 MINUTES. DROVE TO NEARBY PARKING LOT TO TEST OUT PARK ASSIST, PRESSED PARK ASSIST BUTTON AND THEN REVERSE, THEN DRIVE AND VEHICLE WOULD NO LONGER MOVE. DASH WARNING LIGHTS CAME ON AND MESSAGE SERVICE TRANSMISSION AND RESTART VEHICLE. TURNING OFF AND RESTART TRANSMISSION MADE SOME ATTEMPT TO SLAM INTO GEAR BUT SEEMED TO BE LOCKED IN HIGH GEAR AND COULD NOT MOVE. WE WERE FORTUNATE TO BE IN LOW TRAFFIC PARKING LOT AND NOT IN HEAVY TRAFFIC. JEEP ROADSIDE ASSISTANCE TOWED THE VEHICLE TO NEAREST DEALER.REPLACING TRANSMISSION. VEHICLE WAS BUILT JANUARY 2015. TRAILHAWK WITH 9 SPEED TRANSMISSION.