2015 JEEP CHEROKEE Complaints

TRANSMISSION HAS ALWAYS BEEN WITH PROBLEMS, IT HAS BEEN IN SERVICE FOR 3 TIMES AND FOR THE LAST ONE HAS BEEN THERE FOR 3 WEEKS, I'M STILL WAITING FOR A SOLUTION. VEHICLE IS AT THE DEALER WAITING FOR A NEW TRANSMISSION. I SAW ALL THE STORIES ONLINE ABOUT THE TRANSMISSION ISSUES IN THIS VEHICLE AND DECIDED I SHOULD ALSO REPORT MY EXPERIENCE.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE FAILURE OCCURRED WHILE TRAVELING DOWNHILL AND RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100. UPDATED 8/10/15*CN

VEHICLE PERFORMED VERY WELL FOR THE FIRST 11,500 UNTIL I DID A RO1 SOFTWARE RECALL AT DEALERSHIP. IMMEDIATELY UPON PICKING UP THE CAR, I NOTICED THAT THE CAR WOULD NO LONGER SHIFT PROPERLY. DEALER CLAIMED THAT I JUST NEEDED TO "RELEARN" IT. SIX WEEKS, 3000 MILES, 4 TRIPS BACK TO THE DEALER AND IT STILL WILL NOT SHIFT NORMALLY. AFTER FOUR TRIPS THEY FINALLY LEVEL WITH ME THAT THE NEW SOFTWARE PREVENTS A 3-2 DOWNSHIFT AND LIMITS THE AMOUNT THAT THE TRANSMISSION DOWNSHIFTS AT ANY TIME. THIS IS EXTREMELY DANGEROUS AND ALMOST CAUSED AN ACCIDENT ON SEVERAL OCCASIONS NOW. WHEN YOU SLOW DOWN ALL THE WAY TO 1MPH, THE CAR NOW STAYS IN 3RD GEAR SO THAT YOU HAVE NO POWER AT ALL WHEN TRYING TO MERGE INTO TRAFFIC. I HAVE ALMOST BEEN REAR ENDED SEVERAL TIMES NOW EVEN THOUGH I AM TRYING TO GET A TWO BLOCK HEAD START. WHEN GOING AROUND THE CORNER, THE ONLY WAY THAT YOU CAN GET MOVING AGAIN IS TO JAM THE ACCELERATER TO THE FLOOR AND FORCE IT INTO FIRST GEAR, UPON WHICH THE CAR WILL SURGE AND LOOSE TRACTION. VERY DANGEROUS AND UNSTABLE. IN THE MOUNTAINS OR HILLY TERRAIN, THIS CAR IS NOW A DEATH TRAP. CHRYSLER AS PER SOFTWARE ENGINEER LOUIS FARROW CLAIMS THAT THIS IS NOW CONSIDERED "NORMAL OPERATION."

WHILE DRIVING AT LOW SPEED, MAKING A RIGHT TURN AND ACCELERATING INTO TRAFFIC, THE WHOLE CAR SHAKES/WOBBLES FROM SIDE TO SIDE. ALMOST FRIGHTENINGLY SEVERE AT TIMES. DEALER CLAIMS THEY CANNOT REPRODUCE. SOMETIMES GET THIS SHAKE WHILE ACCELERATING GENTLY IN STRAIGHT LINE, USUALLY ALWAYS WHEN IN SECOND GEAR. THEY CONTINUE TO PRODUCE THESE JEEPS EVERY DAY, MANY WILL HAVE THIS DEFECT. THERE ARE BULLETINS OUT THERE, BUT NOBODY REALLY HAS CLAIMED THE ISSUE IS FIXED. UNACCEPTABLE FOR A MODERN, NEW DESIGNED CAR. FEELS LIKE A SAFETY RISK, BUT DEALER REFUSES TO HELP. SHOULDN'T I FEEL SAFE DRIVING MY NEW CAR?

TRANSMISSION HAS ALWAYS BEEN "QUIRKY". THE TRANSMISSION SOFTWARE WAS UPDATED IN APRIL. SOON AFTERWARDS I STARTED TO NOTICE LOSS OF POWER AFTER SLOWING DOWN OR COMING TO A NEAR STOP. THE AUTOMATIC 9 SPEED WAS NOT IN THE CORRECT GEAR. ONE DAY I WENT TO PULL OUT IN TRAFFIC AND HAD LITTLE POWER. THERE COULD HAVE BEEN AN ACCIDENT AS THE OTHER VEHICLES HAD TO BRAKE TO AVOID ME. VEHICLE IS AT THE DEALER WAITING FOR A NEW TRANSMISSION. I SAW ALL THE STORIES ONLINE ABOUT THE TRANSMISSION ISSUES IN THIS VEHICLE AND DECIDED I SHOULD ALSO REPORT MY EXPERIENCE.

VEHICLE BEGAN SHIFTING HARD, AND ACCELERATING WHEN BRAKES APPLIED. LUNGES FORWARD GAINING SPEED WHILE BRAKES ENGAGED. NO SERVICES ENGINE LIGHTS AT THAT TIMES. TAKEN TO DEALER FOR SERVICE. TOLD BY SERVICE MAN THAT IT HAD 2 RECALLS FOR UPDATES TO TRANSMISSION COMPUTER. NEVER NOTIFIED ABOUT RECALLS OR CAN'T FIND RECALLS REGARDING TRANSMISSION ON THEIR WEBSITE. UPDATES APPLIED TODAY AND WAS PICKED UP. DROVE APPROXIMATELY 10 MILES TOWARD HOME WHEN IT LUNGED HARD, ALARMS SOUNDED AND SERVICE LIGHTS TURNED ON. TAKEN DIRECTLY BACK TO DEALER AND AWAITING THEIR RESPONSE. OTHER NON SAFETY RELATED ISSUES INCLUDE DRIVER SIDE RUNNING LIGHT MALFUNCTION, SMART SCREEN AUDIO/CLIMATE CONTROL MALFUNCTIONS.

AS I WAS DRIVING ON THE HIGHWAY (CRUISE CONTROL), I RAISED MY RIGHT KNEE WHICH ACCIDENTALLY BUMPED THE IGNITION KEY WHICH TURNED THE CAR OFF. I TURNED TO KEY TO ON, BUT NO HELP, THEN START POSITION, AGAIN NO HELP. I THEN PUT THE TRANS IN NEUTRAL AND WAS ABLE TO RESTART THE ENGINE. HOWEVER, I COULD NOT SHIFT BACK INTO DRIVE. I HAD TO PULL OFF THE HIGHWAY, COME TO A COMPLETE STOP BEFORE I COULD SHIFT INTO DRIVE. FORTUNATELY I WAS ON A TWO LANE HIGHWAY WHERE I COULD SAFELY PULL OFF TO THE SIDE OF THE ROAD. HAD I BEEN IN ONE OF THE MIDDLE LANES OF I-5 NEAR SEATTLE, THIS COULD HAVE CAUSED A SERIOUS ACCIDENT (ME GETTING REAR ENDED). NOTE THAT I ABLE TO DUPLICATE THIS PROBLEM LATER.

THE 9 SPEED TRANSMISSION ON THE NEW JEEP CHEROKEE DOESN'T SEEM TO BE SAFE. IT HAS A MAJOR LAG ESPECIALLY AT ROLLING STOPS. WHEN ONE PRESSES THE GAS NOTHING HAPPENS FOR AROUND 2 TO 3 SECONDS THEN A HUGE BURST OF POWER. THAT MAY NOT SOUND LIKE A LONG TIME UNLESS YOUR IN THE MIDIAN TRYING TO TURN LEFT. IT HAS ALMOST GOTTEN ME KILLED ON SEVERAL OCCATIONS. THE VEHICLE HAS ALSO STARTED LAGGING WHILE PULLING INTO MY DRIVEWAY THEN IT GIVES YOU A BURST OF POWER ALMOST SENDING ME THROUGH MY GARAGE. I HAVE HAD TO PULL OUT OF A SLOW TRUN TO AVOID GETTING HIT THEN THE POWER COMES ON SENDING ME FLYING INTO A MEDIAN. JEEP THINKS IT'S THE TRANSMISSION AND THERE IS A 2 MONTH WAITING LIST JUST TO GET AN APPOINTMENT TO WAIT LONGER. I THINK THE PROBLEM STEMS FROM THE ENGINE START STOP SOFTWARE. WHEN YOUR GOING SLOW THE ENGINE IS PREPARING TO SHUT OFF BUT INSTEAD OF COMING TO A COMPLETE STOP LIKE SAY A LEFT TURN AT A GREEN LIGHT YOU PRESS THE GAS. THE COMPUTER TAKES A COUPLE SECONDS TO SWITCH TO POWER INSTEAD OF SHUTTING IT DOWN. WELL THAT'S MY BEST GUESS. I REALLY LIKE THIS VEHICLE THIS IS SUCH A DISAPPOINTMENT. JEEP HASN'T OFFERED ANY HELP BEYOND SAYING THEYLL CALL ME IN A COUPLE MONTHS TO SET UP AN APPOINTMENT. I HOPE IT DOESN'T GET ME INTO A WRECK BEFORE THEN.

I WAS MOVING VERY SLOWLY IN THE SECOND FROM RIGHT LANE ON ROUTE 287 IN NEW JERSEY. IN MY ATTEMPT TO CHANGE INTO THE FAR RIGHT LANE TO BE IN MY EXIT LANE I ACCELERATED HEAVILY. THE ENGINE SURGED AND MADE NOISE APPROPRIATE FOR THE SITUATION BUT DID NOT ACTUALLY ENGAGE IN MOVING THE VEHICLE FOR APPROXIMATELY 1-3 SECONDS. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT. JEEP DEALERSHIP HAS BEEN ADVISED. THANK YOU.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED AND APPROACHING A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,401.