2019 JEEP CHEROKEE Complaints

incidental to nys inspection it was found that rear differential was severely "decayed." the case was fractured and retaining ring on passenger side was broken or out of place. took to Jeep dealer and it was confirmed that the differential was trashed, had to be replaced, and that vehicle unsafe to operate. No warning signs or symptoms (ie, no noise, no handling issues, no dashboard warning lights.) vehicle has only 63,000 miles. it is my understanding that this is not isolated situation, and "it just happens." dealer contacted Jeep warranty office and they agreed to "good will" partial contribution to repair, but leaving over $2,000 not covered. I know that just recently announced (2/2026) recall of grand cherokees for internal snap ring problem. this was external snap ring (see photos) but wonder if related.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel, and the vehicle stalled. The vehicle was towed to the local dealer, who confirmed the failure and associated the failure with the recall. The contact was informed that there was a failure with the driveshaft and the PTU. The vehicle was not repaired. The failure mileage was 73,000.

Transmission is slipping bad, I am told that it is nothing of my doing, but I cannot get it replaced with the powertrain warranty that I have because I was over 1000 miles on my oil change

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was not contacted. The vehicle has not been diagnosed or repaired. The manufacturer was contacted and confirmed the recall status. The contact had not experienced a failure.

Went to Greenwood and dealer said you need that recalled PTU. Said, “ it is unsafe to drive Jeep with bad PTU and is leaking transmission fluid! Had to park it and bought different car! Still have and transmission is not smooth or sealed! This is a very long not solved jeep issue. Send me or my dealer the recalled PTU part already! Rediculous bad stellaris MOPAR company. Am very very angry. Speed it the heck up !!!!

While driving the car, the shifting mechanisms are not working correctly. Stalling, hard shift etc. Causing jolts, and sudden stop/start movements. I was driving in the snow when my car jolted and was unable to stop on the ice leaving me in the snow bank. Went to put it in 4wd and the 4wd wouldn’t work. Brought it to the dealer repair shop where the recall was determined as the culprit. I have waited a year for the recall with no news, updates and being unable to drive my car.

Safety Risk is A loss of motive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. Loaner refused to be given.

found rear axle assembly has locked up, terrible binding noise when trying to move. found rear axle to be low on fluid and burnt up. needs new rear axle assembly.... remove and replace rear axle assembly NOTE REAR AXLE ASSEMBLY IS ON BACK ORDER SINCE 8/2025. Unable to drive or get repaired. Making car payments without the ability to use. This vehicle has a "special gear ratio" that is not available. Due to the back order, price of replacement part continues to rise due to the lack of availability and demand. There has been no confirmation on when this part will be available.

Rear differential lock rings broke and caused leaking fluid, as reported to me by a dealer service department. This could lead to handling problems and even total system failure. No warning lights, messages, or noticeable symptoms. Upon an internet search, I found that this seems to be a COMMON issue with Jeep Cherokee's - therefore, I'm not sure why it isn't already a recall.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended, with a loud clunking sound coming from the vehicle. In addition, the vehicle jerked, hesitated, and bucked while the accelerator pedal was depressed. No warning lights were illuminated. The vehicle was taken to the dealer; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall with a similar failure; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.