2017 JEEP CHEROKEE Complaints

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle unintendedly turned off. After restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that there were metal shavings inside the transmission. No further information was available. The vehicle was not yet repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 142,000.

The contact owns a 2017 Jeep Cherokee. The contact stated while his son was driving at an undisclosed speed, there was an abnormal sound coming from the front passenger’s side of the vehicle. A dealer was contacted for an estimate for the repair. The vehicle was taken to an independent mechanic, where it was diagnosed that the power transfer unit was damaged and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 20V343000 (POWER TRAIN); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 85,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 35 MPH, the driver inadvertently drove off the road and lost control of the steering, causing the vehicle to drive over a driveway, go airborne, and crash into a large boulder. The contact indicated that during the incident, the accelerator pedal was inadvertently pressed, causing the vehicle to accelerate faster. During the crash, the vehicle had sustained severe front-end damage, but no air bags deployed. The driver sustained injuries to the lower back and was transported from the scene to the hospital. A police and EMS report was taken at the scene. The vehicle was later towed to the home. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer had not yet contacted. The failure mileage was 71,000.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, the vehicle lost power and stalled. No warning lights were illuminated. The Police assisted the contact in pulling the vehicle to the side of the road. The vehicle was towed to Pep Boys. The vehicle was not yet diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

My Power Transfer Unit has been defected. This has been an issue for many Jeep Cherokee’s (KL) where they experienced the same issue and were recalled due to the safety concern of sudden parking, transmission locking and vehicle rolling away after parking is engaged. There have been multiple recalls for this trim excluding my vehicle, including, NHTSA Campaign # 23V302000 and 25V011000. Why is my vehicle not under the same recall when my vehicle is experiencing the same issue? My cars transmission does not engage into 4 wheel, rolls in park when my foot is let off the brake pedal and causes sudden parking concern while the vehicle is in motion. This issue needs to be resolved from the manufacturer as my safety is in danger every day I drive my vehicle. Please make the exception to resolve my vehicles issue to allow me to drive safely without the fear of sudden stopping or vehicle roll off.

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the message "Service Four Wheel Drive" was displayed. The vehicle was taken to the local dealer who diagnosed that the PTU was faulty and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The contact stated that recently, while attempting to the start the vehicle, the check engine warning light illuminated and the message "Service PTU" was displayed. The vehicle failed to start and was later towed to the dealer who diagnosed that the PTU had failed and needed to be replaced again. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 89,000.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 15 MPH, the vehicle lost power and stalled. The battery warning light was illuminated, with the message “Shift to Park or Neutral – “Depress Brake Pedal and Select Gear” displayed. The drive indicator light was blinking, and the battery was red. The vehicle was taken for an oil change, and the messages were no longer displayed; however, the failure recurred months later. The vehicle was taken to an independent mechanic, and the contact was informed that the power transfer unit had lost power; the vehicle turned off with the message to shift to park displayed. The contact stated that the failure occurred frequently. The contact stated that the vehicle stopped within 2 miles. The vehicle was then taken to a dealer where it was repaired under an undisclosed recall. The vehicle had not been repaired for the most recent failure. The contact believed that the vehicle should be repaired under NHTSA Campaign Number: 20V343000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the failure. The contact stated while driving at various speeds, the vehicle made abnormal sounds. There were no warning lights illuminated. The vehicle was taken to an independent mechanic; however, the independent mechanic was unable to determine the cause of failure. The vehicle was not diagnosed. The contact then received the recall notification. The vehicle was then taken to a dealer and remained unrepaired for one and a half months. The failure mileage was approximately 90,000. VIN tool confirms parts not available.

What component or system failed or malfunctioned, and is it available for inspection upon request? PTU How was your safety or the safety of others put at risk? Engine shudders & when trying to slowly move the vehicle it jolts quickly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, replicated by both an independent service center & a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the error message stated that the four wheel drive is unavailable. First date of notice was 2/26/2025.