2019 JEEP CHEROKEE Complaints

I am submitting this complaint regarding my 2019 Jeep Cherokee Limited with approximately 89,000 miles. On two separate occasions, while driving at approximately 20 miles per hour and before I had applied the brakes, the vehicle unexpectedly stalled without warning. These incidents both occurred during the second or third week after I purchased the vehicle in February. A dashboard message instructed me to put the vehicle in park and restart it. The sudden loss of power while the vehicle was in motion created a serious safety hazard. Both a Jeep dealership and an independent mechanic diagnosed a failed power transfer unit requiring replacement. Although my VIN is not currently covered by a recall, I am concerned this may represent a safety-related defect. I respectfully request that NHTSA review this complaint, investigate whether similar incidents are occurring, and determine whether further action is warranted.

Service 4WD warning light came on in May and comes on every time the vehicle is driven, almost immediately. My vehicle's VIN is not included in the current recall campaign for the Jeep PTU even though the exact same issue is occurring and has been diagnoses by the dealership as the same issue for the Jeep recall that is affecting 2019-2023 Jeeps Cherokees. This is a safety issue which could cause sudden loss of power or allow the Jeep to roll away in park. I contacted Jeep who provided a case number (97672488) and referred us to the dealership to be diagnosed. The dealership has diagnosed the issue to be the same as the recall; however, when submitted to Jeep for a Goodwill repair (06943), Jeep will only cover 30% of the cost to repair. I disagree with the response from Jeep and feel this safety issue recall should include my VIN and be repaired properly at no cost to myself.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was an abnormal grinding sound coming from the rear passenger’s side of the vehicle, with the check engine warning light illuminated. Additionally, the message that the “4WD Disabled” was displayed. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the power transfer unit and rear differential had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 95,000.

Out of the blue my service 4 wheel drive indicator came up and I have been having power issues ever since. Everything points to my car should be u see this recall but it is not. This was a non collision related issue with my car. With the price of PTU replacements, I would like to have my vehicle included in the recall due to it checking all of the boxes.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, with a loud screeching sound coming from underneath the vehicle. The vehicle was driven to the local mechanic, who diagnosed that the power transfer unit was inoperable and needed to be replaced. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 26V290000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 165,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the messages "Reset - Start Unavailable" and "START/STOP System Unavailable" were displayed. Additionally, the contact stated that while driving on another occasion, the vehicle inadvertently stalled. The contact was unable to pull over, and the vehicle was pushed to the side of the road with assistance. The vehicle was restarted after a while and was driven to the residence; however, the failure reoccurred. The battery was disconnected and taken to an Auto Zone Store, where it was determined that the battery voltage was low. The contact replaced the battery; however, the new battery drained prematurely. An independent mechanic diagnosed the vehicle at the residence, and the throttle body was replaced, but the vehicle failed to restart. The vehicle was towed to a dealer, where it was determined that the PCM and TCM needed to be reprogrammed to restart the vehicle; however, the repair could not be completed due to a loss of communication, and the vehicle went into LIMP Mode. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist. The failure mileage was approximately 82,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled unexpectedly. No warning lights were illuminated. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was towed to a certified mechanic and was repaired; however, the failure persisted. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer stated that the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,182.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 57 MPH and depressing the accelerator pedal, there was an abnormal grinding sound coming from the vehicle. There was an abnormal burning odor inside the vehicle. No warning light was illuminated. An independent mechanic or dealer was not contacted. The vehicle was not taken a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact associated the failure with NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The approximate failure mileage was 95,000.

While driving my car stalled at 2 different times only weeks after purchasing this used car. I took it back only for them to replace the battery with an aftermarket battery then having to get it replaced again at another location; following a parasitic draw, the PTU was noted as requiring replacement. Looking back at the recalls I’m not sure why my car isn’t included in this recall.

My driver side seat belt will not stay latched. The screen on my dashboard will freeze up and not turn on or off