2017 JEEP CHEROKEE Complaints

My parking brake goes on out of the blue and my warning lights next to the shifter are on indicating there is a problem. My mechanic cannot fix it and the dealership said there is a recall but does not have a remedy, but says it is a SAFETY ISSUE.(!) I am afraid I will get into an accident. Please advise.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD warning light illuminated. The contact stated that the failure had occurred several times in one day. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure; however, the contact was informed that parts to repair the vehicle were not available. The contact had received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 40,000. VIN tool confirms parts not available.

E-brake service light came on and couldn’t release it, so it had to be towed for a second time in 3 days. The first mechanic released it and said I would be able to drive it until I could get it to the dealership for a possible computer issue that he wouldn’t be able to preform. I drove it a total of 9.5 miles after this before it did it again and I had to have it towed. This was very scary to know that the e-brake could just lock up at anytime or anywhere. I could easily get injured or killed if it happened at the wrong time or place. The dealer found that the module was full of water and needed to be replaced. This is my 3rd Jeep in almost 31 years and now I’m not feeling safe with a Jeep anymore. Why hasn’t there been a recall when it’s a big safety issue? I did get warning lights when it happened the 1st time and did have it towed because it wouldn’t disengage no matter what I did. It’s costing me $400+ to replace the module and $400+ to put in a new Multifunctional Switch that the dealers repair shop also states is involved with this issue. Also, it cost me $105 for the 1st tow and $171 for the 2nd and $110 for the 1st mechanic to look at it. Again, I’m a senior citizen and should not feel scared to drive my vehicle nor need to spend $800+ and an additional $386 to resolve an issue that Jeep has known about for years and is just waiting for it to kill someone before they respond!

Notification of "Service Shifter" light came on. After reading other reviews this is a common problem and not easily diagnosed. Other vehicle owners noted that the car will just stop while in drive and moving! Is this a major safety issue. Others states this is a recall item? Please advise.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 40 MPH the vehicle was losing motive power. The contact depressed the accelerator pedal; however, the vehicle was losing motive power. The contact pulled over and turned off the vehicle, but the vehicle failed to move while shifting to drive(D). The contact had the vehicle towed to an independent mechanic. The vehicle was diagnosed, and it was determined that a snap ring had failed and caused the transmission to fail. The vehicle was not repaired. The failure mileage was approximately 75,000. VIN tool confirms parts not available.

There are 3 things: sometimes when I go to start my jeep, it will start and cut off. Secondly: my rear back up camera keeps going in and out. I’ve had it replaced and it still goes out. Especially if it rains. Lastly, my “service shifter” light pops up randomly while I am driving and all of the lights on the gear shift will light up. It will not let me upload my videos of the screen

4wd light has been on along with engine light. Took it to a mechanic but and a problem with cylinder 2 came up and they checked it and everything was fine. t'll sometimes slightly roll in park before perking to a stop. While driving it'll sputter sometimes.

My JEEP vehicle currently has a safety recall. My car has been in the shop for two months with no update with the recall. My vehicle currently is in the shop and is not drivable due to the PTU failure. I am currently waiting for the recall remedy. I need my vehicle for work and it is very upsetting having to wait months for repairs.

The "Service 4WD" light came on. Upon inspection, the dealership found a problem with the power transfer unit, which lines up with the recall. I have been informed by the dealership that the replacement part may not be in until May of 2025 due to a backorder.

The contact owns a 2017 Jeep Cherokee. The contact stated while stopped at a stop sign or at a traffic light, the vehicle stalled. The failure had occurred on several occasions. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the main electrical fuse needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer again and it was determined that the main electrical fuse needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.