2014 JEEP CHEROKEE Complaints

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the emergency automatic braking independently engaged. The contact stated that the vehicle did not stop however, there was an excessively hard jerk that occurred. The vehicle was driven to the destination without the failure reoccurring. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 73,000.

The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the parking brake inadvertently activated causing the contact to lose control of the vehicle. The parking brake light was illuminated. The contact pulled to the side of the road before driving the vehicle to the residence. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure could not be duplicated. The dealer upgraded the software module however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

The contact owns a 2014 Jeep Cherokee. The contact stated that while refueling, gasoline was spilling from the vehicle. Additionally, the contact stated that while driving at approximately 60 MPH, the headlights exploded. The vehicle was taken to a dealer where it was determined that the headlights needed to be replaced. The vehicle was repaired. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.

My climate control module (part number 68103284AJ which is now discontinued by mopar) went out, this was caused by simply changing the battery, since I had a dead battery. Here is the fun part, now I do not have ac/heat. It does not turn on. Which is very hazardous if it’s snowing or any type of cold weather since there is no way to defrost the windshield. I live in Colorado, so I haven’t been able to drive my car in any sort of cold weather. Also, I cannot pass an emissions test because of this module being out- I have documentation. Passing an emissions test is required by the state of Colorado in order to register my vehicle. So I cannot register my vehicle and I cannot legally drive my car on the roads of Colorado until I register, so I this point my Jeep is potentially worthless. I have brought my Jeep in several times to get this fixed (dealer only fix - thanks jeep) and they stated that a used part will not work in this situation because every module is tied to a vin number, so it has to be a new part. This is absolutely ridiculous from mopar’s (Jeep) end. Considering they discontinued the part on a 2014 Jeep Cherokee. I have contacted mopar (Jeep) several times, calls and email. I have documentation. They were absolutely horrible to deal with in this situation. I stated the situation, put it in writing in emails and they returned to call and email me back weeks later to confirm that the part was discontinued - which I told them on the first call. And when I would call to check in on the situation they said they were escalating it and never got back to me. Then I emailed again, and they closed the case number. Please help! I cannot drive my car and I cannot even sell it/or trade in, no one is going to buy a car without heat in Colorado. I will provide all documentation that I have of the situation.

The contact owns a 2014 Jeep Cherokee. The contact stated that the power liftgate was not engaged. The power liftgate warning light was illuminated. The instrument panel and interior lights remained illuminated and drained the battery. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. Parts distribution disconnect.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available.

1) PARKING BRAKE MODULE - Water Intrusion has caused the parking brake to malfunction, turning itself on and sometimes getting stuck in the on postion. I paid $700 to have it replaced and it went bad again with the same error code...Water Intrusion. Dealer wants to charge me to fix it again eventhough there is a Service Bulletin #08-060-16 out for this issue. 2) Power Liftgate Module - Still waiting on a fix for this from FCA. Last update was 5/23. Now my liftgate is malfunctioning. When I press any of the four ways to open the liftgate it will only go up halfway. I have to push it up the rest of the way. Then when I press it to close it will not close on its own. I have to manually close it. I called 2 dearlerships and they have no solution. One said they couldn't even look at it for 2 weeks. The other said 3 months! This is totally unacceptable!

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle suddenly shifted into neutral, after which the vehicle lost motive power. The driver was able to coast to the shoulder of the roadway, where the failure persisted. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V447000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 134,000.