2017 JEEP CHEROKEE Complaints

I am not sure what is failing but I was driving on the highway when all the sudden it lost power and when I pressed the gas to try and get back up to speed it acted like there was no power at all the started to kick in very slowly. This was extremely dangerous and when I got off the highway it did it more again. I believe this would fall under the PTU recall but I've looked, and it's not listed as my vehicle is included in the recall.

4WD Unavailable Service 4WD. Vehicle has approximately 118,000 miles. Based on several forums this is a known issue by manufacturer.

The contact owns a 2017 Jeep Cherokee. The contact stated that the park(P), reverse(R), and neutral(N) warning lights were illuminated with the “Service Shifter” message was displayed. The message to depress the brake pedal to shift to neutral(N) was displayed while driving. The vehicle lost motive power while driving at undisclosed speeds or while stopped. The vehicle was taken to an independent mechanic who determined that the power transfer unit (PTU) needed to be replaced. The contact called the local dealer, who confirmed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 171,491.

I was driving my vehicle and it lost power going down the highway about 65 mph maybe 70. The power shut off on my vehicle and then it came back on but it was very dim and it say that way for till I got out of it and it was very scary my My cruise control keeps shutting off okay I'm having major problems with my transmission it slips a lot I need to know what to do about that.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

I had my 2017 Jeep repaired at the mechanic on January 30. I drove it straight home from the mechanic and within five minutes the vehicle was engulfed in flames. The service provided was tires, struts control arms, and of course placing the tire sensors on the car, no electrical work and no prior incidents of electrical concerns. The car is a total loss. It started in the engine compartment. I'm sure and burned all the way through the backseat.

I was driving on the highway and I lost the ability to accelerate after getting a pop noise and was forced to pull over. The car had begun to rev up on its own then I wasn't able to accelerate at all, I could hear the engine moving but the wheels weren't getting power. I had the vehicle towed to a dealership ship and authorized payment on all the necessary inspections to determine if the incident had to due with the ptu recall. The service department said it's most likely the recall but I'm out of luck because they can't officially say it is because then they works have to provide me a rental. They then tricked me into going to the dealership to look at cars that weren't there and tell me I need to call there customer service line, after almost a month of trying to get any information out of them I finally got an email back saying nothing and thanking me for being a loyal customer! The car has been out of commission for almost a month now and it's effecting my ability to do my job and live my life. I'd appreciate a rental until this is resolved but would prefer for them to buy out the pre-incident value of the car so I can move on with my life. The incident is very clearly what is stated in the recall notice for my 2017 Jeep Cherokee.

We experienced a loss of motive power while on the interstate in busy high speed traffic [XXX] . We had to attempt to maneuver the constantly slowing vehicle to the shoulder while being passed by tractor trailer drivers who were driving at full speed. Luckily 2 of them in the right lane were paying attention and swerved aggressively to avoid hitting my family and I. This very easily could have resulting in multiple fatalities. It was extremely terrifying to not be in control of the vehicle. This experience sounds exactly like the issues referenced in the recent safety recall 01C, but the FCA website doesn't show my VIN as being affected. They need to expand the VIN list to cover this vehicle and fix it. My family and I are terrified to drive this thing now, not knowing when this event will happen again. Thank you for your help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I originally reported the issue in October 2023. Repairs had recently been completed to the transmission and I have still had ongoing issues. I have seen quite a few reports of the same problem I am having. The problem is while driving, the vehicle seems to drop out of gear without warning. Most recently about 2 weeks ago it happened on a 55mph highway going uphill. I was almost rear-ended while trying to coast to the shoulder to pull off. When this happens the engine stutters and cuts off. I sometimes get the "service transmission" or "service engine soon" or "service shifter" warning after this. It looks like there is a recall for this issue for 2017-2019 model years but i have checked using my VIN and it says there is no active recall for my specific vehicle. I am fairly certain this issue is related to the recall.

My car shuts off when I go over little bumps and light comes on saying press break and shift into park. Then it doesnt start right away but eventually starts again. Also when I go over little bumps my interior lights turn on.