2018 JEEP CHEROKEE Complaints

Turn into our street, windshield whippers came on. Fuse blown, take out still stay on. Kept changing them, Fuse kept blowning. Replace mod with turn single, wheel part. Pic sent. Worked two weeks, did it again. Now they are saying it's the radio is pulling to much, relay needs to be replace the radio. Which mileage, radio, back up camera, whatever else is connected together causing the problem. This safety problem because back up could hit someone or something, whippers just coming on scared, hurting window, windshield whippers it self if dry out. This should be recall and concern. I don't understand why this not. Jow it's taken so long figure out problems at car place. They took the suv apart still cant figure problem out. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am getting random "service shifter" fault message displayed. No apparent fault or change when driving. Contacted Jeep dealership and am told this is very common issue with no long term fix. Fix the problem please.

On two different occasions I was stopped at a red light with my foot firmly on the brake, and the car all of a sudden started moving forward. This caused me to barely be able to stop before hitting another vehicle. My foot was still on the brake even though the car was moving forward.

Service 4WD light came on. Vehicle was diagnosed at dealership and they advised the PTU needs to be replaced. This poses a serious risk for injury.

The right side emergency brake engauged on its own after stopping had to reset the emergency brake to move again

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost PTU functionality. Additionally, the service footwell drive warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who replaced the front drive shaft and the rear end of the vehicle; however, the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The Service Shifter message comes on replacing the speedometer display on the dash. All of the LED's on the shifter bezel light up when it occurs, so you can't tell the gear you are in. It has been happening more frequently lately and began around 3 years ago. The only way to reset it is to put it in PARK and shut the car off and restart it. I am on the Jeep Cherokee Club and see this quite often on their forums. It happens now every 2nd or 3rd time I drive it. Thanks.

I believe the shifter bezel is faulty. When pulling out of my drive way backwards a service shifter light came on and caused me to get stuck sideways and having multiple cars nearly tbone be because the hazard lights wouldn’t turn on after. I can’t even drive because of this incident I don’t feel safe in this jeep!!! I called jeep in Elk Grove California and they never heard of it, however I’ve found over 500 issues on Reddit and other forum sites of people having the same issue but more at 16,000 miles! No because I don’t have the money to fix their faulty product. The light “service shifter” appeared right when I put it into drive then everything went to [XXX].

It is my understanding that the PTU systems in Jeep Cherokee latitudes is an ongoing issue with them. If this fails I could lose power of my vehicle, which in my opinion is a safety issue. I found out today that mine is going bad and there isn’t a recall on the 2018 models. This could cost me thousands for an issue that Jeep should’ve fixed with past models that have had the same problems. I bought this vehicle a few years ago with 78,000 miles and it now has around 124,700 miles. I would think if Jeep cared about the customers that are buying these vehicles then they would want to make sure they’re safe. So basically the complaint is that there isn’t a recall on the 2018 models. Please help!!!

the infotainment screen flashes a warning on red screen "911 Car Phone malfunction contact dealer". It has done this intermitently for the past couple of weeks. A few times I've started the vehicle and the screen is black, no back up camera, no a/c, no back up warning tone (I back up the vehicle from parking spot using the mirrors and the screen comes on a few minutes after vehicle is moving). I am concerned because I don't know what else isn't working and if something electrical will fail while driving. A couple of weeks ago I made an appt with the local jeep dealer and today was told I need a new radio at the cost of at least $1250 (the dealer has ordered a new radio could take a couple days to a few weeks he wasn't sure). When researching this problem online I saw numerous compaints similar to mine but I don't know if anyone has reported the issue to the NHTSA because the dealer states its a bad "radio" ...but if the 'radio' controls the backup camera, the climate controls and other functions on the screen it seems like more than just a radio problem to me. The vehicle has 55,000 miles so the screen hasn't been used excessively like a vehicle used for long distance daily commutes.