2020 JEEP CHEROKEE Complaints

ESS (auto stop) stops functioning due to battery charging. Replace battery and system works for Approximately 30k miles before needing another replacement battery. May leave vehicle stranded. There are numerous online forums complaining about this issue.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving 45 MPH, the contact became aware that the vehicle was making abnormal sounds and had started jerking. No warning light was illuminated. The vehicle was towed back to the residence. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 49,413.

Had trans and transfer case PTO unit replaced, cause was transfer case and trans slines stripped. there is a recall for for this issue but not for my model year. 2020 jeep Cherokee trail hawk. recalls are for 2016-17 however because of the year of my jeep it isn't part of the recall but had the same issue regarding the same part # need reimbursement still 4 work. (In 2020, Fiat Chrysler America recalled 67,248 units of the 2014-2017 Jeep Cherokee in the United States over a transmission issue that could result in a loss of power or rollaway situation. At the time, paperwork filed with the National Highway Traffic Safety Administration explained that certain "vehicles were built with a two speed Power Transfer Unit ("PTU") that allows relative movement between the differential input splines and the transmission output shaft." The movement could wear down the input splines, causing a loss of engagement between transmission and differential, thereby cutting power to the front wheels. Worn splines could also prevent the transmission from engaging Park when stationary, leading to a possible rollaway situation. That recall applied only to all-wheel-drive models with the two-speed Power Transfer Unit, which simulates the two-speed transfer case found in many part-time four-wheel-drive trucks and SUVs. Jeep brands the affected systems as "Active Drive II" or "Active Drive Lock." Vehicles among the recall population that featured the PTU model in question benefited from "more robust differential splines." The fix for the recalled vehicles wasn't replacing the worn PTU splines with the upgraded versions. The fix was a software update that worked around the fault to either alert the driver, to shift power to the rear wheels when the malfunction occurred, or to automatically apply the parking brake if the fault happened while the driver was attempting to shift into park. What's stranger is that Jeep has issued a new recall for a subset of the original recall population,)

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 65 MPH, the vehicle steering wheel had become firm. The power steering lock warning light was illuminated. The vehicle was towed to a dealer. The vehicle had not been diagnosed or repaired by a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000.

My vehicle is cutting off in the middle of traffic. I understand the start stop feature but it cuts off when I come to a stop and I need a jump to get going again.

The vehicles emergency brake engaged while driving down the highway at 70 mph on its own. This caused the vehicle to come to an immediate stop almost causing a serious wreck. We have had the vehicle in the shop for it dying and this happening when stopped or at very sloe speeds but never like this. Each time we have been told there is nothing wrong with the vehicle since no codes were thrown. Clearly this is not the case.

PTU Issue: A recall was already done on this problem with a Jeep Model years 2016/2017. I now have the same problem on my 2020 Jeep. The transmission slips and the 4 wheel drive is not reliable. I was told by the dealer I needed the PTU replaced. The dealership diagnosed the issue as the PTU and wants 4k to fix. It is the same issue described in your recall. Jeep USA and the dealer acknowledge the issue but where its not a recall on this model told me " I have to pay." and I need fixed asap! I could not even get an appt for 2 + months. They avoided it.

Vehicle stopped at a red light, auto stop/start activated. Took foot off brake when light turned green, car struggled to restart, all lights/system went off and finally restarted. Kicked the auto emergency break on and the auto stop/start warning light came on. Has happened 5-10x in the last month. Started around July 2023. Sometimes forward collision breaking turns on out of nowhere, when cars are 2 car lengths in front of me.

My emergency brake engages when I’m actively driving. This has happened sporadically over the past 2 years & I feel that both my safety and the safety of others is at risk. I don’t feel safe driving my car. I took my car to the dealership to get it looked at but they said everything came up fine on a diagnostic test so I’m not sure where to go from here

The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle failed to shift out of gear. The vehicle failed to remain in automatic and instead shifted into 4WD and snow mode. The vehicle failed to engage or disengage. While in park, the vehicle shifted into neutral. While in the park, the parking brake engaged without driver interaction. The START/STOP warning light was illuminated. The 4WD not available message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the fork in the transfer case might be fractured or stuck. The vehicle was taken to the local dealer, where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 60,000.