2018 JEEP CHEROKEE Complaints

Check Engine Light Stays on. Computerized message states check Electrical Service Throttle. When I get new gas in the car. The car stops in the middle of the highway or at the stop lights/signs and dies. Car has a very hard time starting back up. I had $1110.00 of repairs and took the car back to the same repair shop 4 times. It has never been able to be repaired. It is very dangerous to be driving on the roads and the car suddenly dies and has a very difficult time restarting the engine. This is only the first 30 miles after it has been filled with new gas. I have a friend living in another state. She has the same model of Jeep as I do and she has the same challenge with her car.

This vehicle is designed to be a flat tow vehicle for a class a motorhome. No one made me aware of the death wobble and this caused an accident which could have been deadly. We did 13,000 dollars in damages to my motorhome and jeep. After hours of research i found this to be a common problem from Jeep. i contacted the local jeep service department and they were not aware of this. Come to find out there is a jeep part to correct the problem, at a cost of $286.39 and a labor charge of $460.00 to install. If jeep is aware of this problem, why are they not advising the public to not flat tow this jeep until the necessary parts are installed. There is nothing in the manuals regarding this problem!

The system that failed was the fuse panel that controls the engine and the steering of the car. How this put my safety at risk was I lost all control over the car I could not steer or get the car to turn back on for about 30 minutes. The problem has been reproduced by the dealer. The vehicle has been inspected by the manufacturer. There we no issues prior to the failure.

Car stalling while driving, under all kinds of conditions, loss of power steering,brakes. Vehicle unsafe to drive.

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at approximately 30 MPH, the vehicle stalled and stopped in the middle of the road. The contact stated the instrument panel had begun to flicker on and off. The contact was able to restart the vehicle however, there was vibration, and the engine was running very rough. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the Electronic Control Module and the throttle body and O2 sensor needed to be replaced. The vehicle had been repaired; however, the failure reoccurred. The manufacturer had not been informed of the failure. The failure mileage was unknown.

While driving I receive warnings I need to service my shifter. Warning stays on instrument panel and disables all other settings and screen. Also all lights light up on shifter unable to see which gear the car is in.

The car burns oil too fast. When the car is low on oil, there is NO INDICATION and the engine will stop. Even when you are driving.

Since the car hit 20,000 miles, the "Service shifter" light will come on randomly. The dealership has had to "replace" the shifter components twice. And now it will come on when you put the car into reverse. This is a faulty part which needs to be replaced.

The SERVICE SHIFTER light comes on when the vehicle is put in DRIVE. The first time it happened was about 1 year after purchase (March 2019). I found out there was a recall for a part (the bezel on the shifter) associated with this and the dealer replaced it. Now the SERIVCE SHIFTER light is coming on EVERY time the car is used(at least this week)--when I back out of the driveway and shift to DRIVE. I called the dealership and they told me that most of the time, turning the car off and restarting it will clear the problem. It hasn't and I asked what they can do to fix it. They told me to bring the car in for a $200 computer diagnosis and they will go from there. I have only owned the car for a couple months shy of 5 yrs and it only has 35,000 miles on it. I informed them that since it is part of the POWER TRAIN it should be covered under warranty--they told me it's not. This is also a known problem with this year and model. I would like for JEEP to stand by their product and remedy the problem at no cost. Our household also owns a 2017 Jeep Cherokee and has NEVER had any issues with it.

The service shifter light keeps coming on. Sometimes when stopped in traffic the vehicle’s transmission will shift from drive, to some unknown position, then the engine will stall out when attempting to go forward with traffic. The car will then not start and the shifter will not allow any gear shifting to be done. Can not be put into neutral in order to be push or easily towed. This has happened 4 time within the past 18 months. Each time the dealership acts surprised and responds that they have never heard of a service shifter issue before. They tried a software update, which didn’t help. They also stated that they could replace several parts that added up to over $2000. Stated it wasn’t their problem since it is out of warranty. Yes, it is available for inspection. Always being out in risk at busy intersections due to a potential of being hit in the rear end of the car because people expect your car to be moving. Have had several cars swerve at the last minute barely missing me. And having to exit the vehicle is even more dangerous. Yes, the dealer has seen the issue along with an independent repair shop. Service shifter message is on most of the time but no one really knows how to fix it.