2015 JEEP CHEROKEE Complaints

On August 11th, 2023, at approximately 12:50 pm, I drove my 2015 Jeep Cherokee into my houses’ garage and parked. I went inside my house to meet an air conditioning repairman. No sooner than a minute or two had passed that I immediately heard noises coming from my garage.The noises sounded like mechanical in nature. It almost sounded like a washing machine agitating. I opened my side door of the garage and saw a plum of grey smoke billowing from the engine’s hood. Then I saw what looked like sparks and very small flames coming from underneath the front engine. Within a split second, I got into my car and turned on the ignition. I saw no lights on the dashboard indicating that I had a problem. I proceeded to pull the car out of the driveway (the garage door was already up) and exited the car as quickly as I could. Within seconds the flame grew larger. I then called 911 while waiting on the front lawn. I had 2 dogs inside the that I considered were safe. The police came first and then two fire trucks. By that point, the Jeep was completed engulfed in flames including the tires.The fire started in the front of the vehicle and worked its way back. The firemen distinguished the fire which took about 30 minutes from beginning to end. The heat from the fire melted the siding over my two car garage (garage is attached to the house) as well as the siding to right hand side of the home. Glass and debris began to catch fire and pop and spit into the yard. Let me just say that I’m a breast cancer survivor still going through treatment and was at home alone at the time when this happened as my husband was out of town. I’m not in 100% back to my old shelf. I’m absolutely in shock and devastated over the loss of the car. And I’m in more shock to think what would have happened if I hadn’t had the foresight to pull the car out of the driveway. I’m simply devastated.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving approximately 40 MPH, the Service AWD and service engine warning lights were illuminated. The contact pulled over to the side of the road. The vehicle was towed to a dealer and the contact was informed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

PTU motor component issue. Jeep will not fix they state I’m out of warranty period. This was recalled for over 70k jeeps but not my vin and now jeep has over 700 on back order in Colorado alone. No one from jeep will assist me with fixing it or a car. They say it could be months! I need help and assistance as I can’t fix it or get the part to fix it. Can’t drive it and there is a safety issue with it on park even and lose power.

The contact’s girlfriend owned a 2015 Jeep Latitude. The contact stated that while his girlfriend was driving, she notified him that the trunk sensor warning light had illuminated indicating that the trunk was open however, the contact’s girlfriend stated that the trunk was not open. The contact then stated that while his girlfriend was entering the driveway, her daughter noticed that a fire had ignited at the rear vehicle’s trunk. The contact’s girlfriend was then notified by her daughter to exit the vehicle. The contact’s girlfriend exited the vehicle and attempted to extinguish the fire with a water hose however, the fire started to spread. The fire department was notified, and the fire was extinguished. No injuries were sustained. No medical attention was required. The contact was unsure if a police or fire report was filed. The vehicle was not diagnosed. The vehicle was damaged beyond repair. The vehicle was towed to the contact’s nephew’s lot. The contact was unaware that the VIN was included in the NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The dealer nor the manufacturer were notified of the failure. The failure mileage was approximately 147,565.

The contact owns a 2015 Jeep Cherokee. The contact received a recall notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was not yet available. The contact stated while putting groceries in the trunk on two different occasions, the liftgate came down unexpectedly and hit her head. There was no warning illuminated. The local dealer and other unknown dealers were contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and advised that the remedy is expected to be available in 2024. The failure mileage was approximately 57,000. VIN tool confirms parts not available.

The Jeep Cherokee Latitude suddenly quit running on freeway with no warning. Car would not travel but coasted to a stop. She was lucky no one was close by or the car would have been plowed into from behind. This could have created a chain reaction pile up due to the busy freeway. Car is currently at a dealer and was evaluated for a faulty transmission and needs to be replaced. This was in a Jeep recall a few years ago but supposedly didn't cover my vin, S55. Now, Chrysler is leaving me to deal with their transmission problem. This is a major safety problem as mentioned in their recall.

Last July of 2022, my first issue was an electrical notice that caused the airbag and seatbelt sensor in the vehicle to continuously go off, which took several months to get fixed through the manufacturer of my Jeep Cherokee 2015. As of 2023, I have received two recall notices, and neither of which have been resolved since April of 2023. Since those notices, my check engine light has gone off and is getting repaired this week, there's been a leak inside the vehicle of a liquid spilling into the passenger side floor mat, and also the brakes have deteriorated quickly -- they were last repaired at 77,000 miles and are again experiencing issues at 99,000 miles. There is a specific manufacturer in my area (Salt Lake Valley Chrystler Dodge Jeep RAM on State Street in Salt Lake City, UT) that has been borderline negligent and straight up rude on multiple occasions.

The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the liftgate intermittently failed to open. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

P306 engine light error-Cylinder #6 misfire. This has occurred twice in 20 months. The first repair was 10/6/2021 , mileage 49105. This same error code is now activated (7/22/2023)and my mechanic has indicated the same repair will likely be required. Service appointment is scheduled. Current mileage is ~62000. When this misfire occurs the start/stop system is deactivated, drivability can be impacted, fuel leakage and if unrepaired, significant engine damage could occur.

The contact owns a 2015 Jeep Cherokee. The contacted stated that while refueling, he became aware of smoke underneath the hood. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.