2014 JEEP CHEROKEE Complaints

The contact owns a 2014 Jeep Cherokee. The contact received notification of Emissions Recall U90 Catalyst Efficiency; however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Recall 49A was first publicized on May 11, 2023. FCA notified me about the recall in June, but no repair parts were available. I have received several other notifications from FCA since June (latest today), but every time I call the dealer to schedule the needed repair, I get the same response: no parts are available. Today I called FCA directly at 1 800 853 1403. Same response: no parts available and no estimate of when parts or repairs would be made. I am unable to trade in the vehicle due to the open recall, as no dealer will accept it. During the past seven months the powerlift tailgate has malfunctioned several times, but I have learned how to remove a fuse in the engine compartment to "re-set" it. I am increasingly concerned about a possible fire. FCA advises customers to part outside their garages to wait for the recall repair. This recall is NOT being handled in an effective and prompt manner. I ask that NHTSA investigate FCA's handling of this recall, and require FCA to provide customers with more specific information about the schedule for repairs.

The vehicle went out of gear basically into neutral at 70 mph going down the interstate. Afterwards the vehicle would not go into any gear leaving me stranded on the side of the interstate.

I honestly have no idea what system failed but I was doing 80 on the interstate and my car shifted into nuetral . All of the lights came on parking brake , brake and then my car would not drive any longer , luckily I was able to coast onto the shoulder but I literally could have been killed. I had just passed road construction that went from 4 lanes to 2 barracaded lanes. i waited 30 minutes and my car restarted like nothing . So I thought maybe it was a glitch until I was driving again and it did it again. I had to keep putting my car in park and then shifting it back to drive . It has not been inspected yet as i'm trying to get it to the dealership without it cutting off .

The vehicle will not shift into 4-low. Randomly says 4 wheel drive is unavailable. Abnormally hard jolts and shifts. The transmission does not shift correctly and makes it very uncomfortable to drive. The lag response time from pressing the gas pedal to the moment of acceleration is between 1-3 seconds. Car not downshifting or using 2nd gear at all due to software reflash is robbing part of the functionality of the vehicle. Off-road select trac modes programmed gear shift points render using the modes completely useless and wastes unnecessary fuel.

When is FCA going to figure out a solution to Recall 49A? Recalls R27 and R67 have been done on my Cherokee. This is my solution for FCA: "Possible FCA temporary solution to the PLGM catching on fire: Instead of having the PLGM connect to an always hot fuse, relocate the wire in the PDC to an only ON when the engine is running fuse. Of course this means you can only open the liftgate when the engine is running, but at least you could park in your garage. You could put the ignition switch in the RUN position and not start the engine if desired to open the liftgate. This should be an acceptable inconvenience until a 'proper repair' can be implemented."

The contact owns a 2014 Jeep Cherokee. The contact stated that moisture had entered the vehicle through the rear liftgate. The vehicle was taken to a dealer where a diagnostic test was performed and the rear module was replaced; however, the failure persisted. Upon investigation, the contact discovered that the VIN was included in NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Regarding NHTSA Campaign Number: 23V338000 It has been approximately 6 months since having been notified regarding the "Electrical Short in Power Lifegate Module" potentially affecting my 2014 Jeep Cherokee. To date, the Jeep dealership is not aware of a solution to the problem. We were advised in June 2023 that we should park outside and away from structures due to the possibility of an electrical short which may lead to a vehicle fire with the ignition on or off. We are now experiencing significant snow and I have no where to park my vehicle! What steps have to be taken to remedy this situation as soon as possible? My next step is to go to the media to report the apparent lack of concern on the part of Chrysler, as well as the NHTSA.

I was pulling out into a busy road and the clutch stuck and caused the transmission to drop into neutral. I couldn’t move or get the car in gear for 30 seconds while traffic was coming my way. I had to turn the car on and put it back in drive and it slowly pulled away