2020 JEEP CHEROKEE Complaints

The contact owns a 2020 Jeep Cherokee. The contact stated while at a complete stop at a stop light, the brake pedal was depressed and the vehicle shut off and lost electrical power. There were no warning lights illuminated. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred several times. The vehicle was taken to the dealer where an unknown repair was completed; however, the failure recurred while driving and the brake warning light illuminated. The manufacturer was notified of the failure and informed the contact that they would follow up with him. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 8,000.

In December 2021 the "AWD not available" warning message came on. During a trip, the cruise control did not work. Took car to dealer on January 4, 2022. Diagnostics revealed the following: oil leak in the engine, repaired under the warranty. Body controller module and body wiring failed, replaced under warranty. Power transfer unit failed, power transfer unit replaced under warranty. Car returned to me repaired on January 14, 2022.

Climate Control system freezes and will not turn on or will stop working while driving. Windows fog up with no way to defrost and cause low to no visibility while driving. No warning lights appear before this situation occurs. Car was in the shop at Spartanburg Chrysler, Jeep, Dodge in SC for a month just a few weeks after purchasing the vehicle. The problem first occurred when the vehicle had about 5,000 miles on it. Within 6-8 months the problem is happening again.

Fuel System Failure on top of 2.0 liter jeep turbocharged engine (approx. 53 - 54K miles), resulted in emptying of fuel tank over top of engine while driving on interstate. Vehicle filled after normal operation to low fuel light and driven for 29 miles to shopping center. Ran out of fuel in entrance/exit of shopping center parking lot. Attempted restart caused large volume of fuel to pour out of engine compartment onto ground. No evidence of tampering, photo of failure attached (believe under the split foil jacket). Vehicle did not leak when off, and delivered by flatbed to RI dealer the next morning. Backtracking the traveled highway path later indicated a probable in- operation failure (based on visible trail). This is consistent with approximate amount spilled in parking area and total fuel loss of 15 gallons based on tank size. Passenger compartment is tight and I do not recall it developing a strong fuel smell until attempting to run stationary. Noted 2020 Jeep Wrangler of same year had a recall notice for a 2.0 liter engine, notice 21V-665, so wondered if a similarity exists. There is concern for extreme fire risk, on-road shutdown, and environmental spill in a sensitive area. I walked the parking area where it stalled to ensure there was no large concentration of fuel mixed with the puddles from the rain. Quoted repairs are 676.00 not under warranty. Vehicle is a company car used only by myself, and has had no engine work or fuel area work, with only routine oil changes and maintenance inspection of air filters. Vehicle is waiting for backordered fuel line parts at Dealer service. This incident resulted in an extreme level of hazard to myself, environment and others, and I am surprised was considered a non warranty issue. Informed repair is outside of 36,000 mile warranty. OK, but I am a mechanical engineer with 35 yrs experience and this is worth a safety check to ensure there is not a pattern similar to several other Chrysler vehicles.

The contact owns a 2020 Jeep Cherokee. The contact noticed that the vehicle was on fire while parked in a parking lot. The contact mentioned the fire caused 2 other vehicles to catch on fire. The fire department extinguished the fire and determined the fire was caused by the engine. A police report was filed. The vehicle was damaged. The dealer was not contacted. The vehicle was towed to a body shop. The manufacturer was notified of the failure. The approximate failure mileage was 16,800.

The contact owned a 2020 Jeep Cherokee. The contact stated while his wife was driving at 35 MPH, when approaching an intersection a vehicle coming from the opposite lane came thru and caused the driver to hit that vehicle head-on. The air bags did not deploy. There front end of the vehicle was crashed in. The driver sustained a crack sternum, bruised lungs, and hurt their foot while depressing on the brake, the contact sustained an injured right shoulder due to the seat belt, internal bruises to their sternum, ribs, and stomach, as well fluids in their lungs. There was medical treatment at the scene and took both the contact and the driver to the hospital for treatment. A police report was filed. The vehicle was towed to a tow yard where the vehicle was deemed a total loss by the contact insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 8,000. Contact was later found to have dislocated sternum and damage to internal organs as well as damage to dialysis port. He recently was hospitalized to manage pain and monitor organs four weeks in the hospital and one week in nursing home. Now doing PT at home.

The first time- driving and the ‘D’ button on the shifter started blinking and got stuck in Drive, excellerated, couldn’t stop. Shut car off! Rest after 15 mins and scheduled repair/check. Shifter box-assembly was replaced and found to be the problem. 2nd time- got stuck in reverse and wouldn’t move. Took it to the dealer, scheduled repair/check, told to keep driving it. 3rd time- check engine light came on, stopped at dealer, told to keep prior appointment and not to clear it. Never checked it. 4th time- driving at speed of 65, car shut off, no power but had brakes. Towed to dealer car still not able to start. Currently at the dealer.

•On numerous occasions while backing up the rear cross traffic warning alert does not alert you and I’ve almost backed into other vehicles, a tree, a mailbox and even people walking. •My safety as well as my wife’s safety and the safety of other drivers is put in danger bc the alert warning not going off could have caused a wreck and caused someone to get seriously injured and it could have also caused someone to have gotten ran over or just simply hit bc of the alert system not alerting us of the other vehicles, objects or people behind the vehicle. •not sure what you mean •not at this time have I taken the vehicle to be checked. Have an appointment set up to go in next week. •no there weren’t any warning lamps, messages, or other symptoms of the problem prior to the failure. •the first Occitan e of this malfunctioned happened when we had the vehicle about 2-2 1/2 months It has happened more than a handful of times.

The contact owned a 2020 Jeep Cherokee. The contact stated that while his nephew was driving approximately 70 mph, a burning odor was present inside the cabin of the vehicle. The driver then noticed flames coming from the engine compartment. The driver stopped the vehicle and exited. No further information was available. The vehicle was destroyed and towed away from the scene. The cause of the failure was not determined. The manufacturer and an unknown dealer were notified of the failure. The failure mileage was 13,000.

Vehicle was in a front end collision resulting in $16k in damages, driver transported to the hospital with leg and head injuries. The airbags did not deploy. NONE.