2015 JEEP CHEROKEE Complaints

Got a recall letter about an electrical shortage May 11.Called the dealer and customer care, both told me that there was nothing they can do about recall as there is no solution; however, my recall cause a serious safety issue as it can start a fire with ignition on or off. Its been almost 60 days no solution; therefore I would like to replace my vehicle as there is nothing they can do to fix it and driving it causes a safety hazard that Im not comfortable putting myself in as I suffer from ptsd from a previous car crash, and deal with anxiety daily so this problem to my vehicle is causing me emotional distress.

Yesterday, I began experiencing transmission-related issues: rough, delayed or sudden shifting; grinding noise during shifting; harsh engagement of gears; and reduced power when shifting. The ‘Service Shifter’ indicator came on while driving. This is an ongoing transmission issue I have experienced with my 2015 Jeep Cherokee and I believe that this persistent problem is compromising the safety of myself and my passengers.

POWER TRANSFER UNIT WENT OUT. SERVICE 4WD LIGHT CAME ON. TOOK IT IN TO A JEEP DEALER TO HAVE THEM FIGURE OUT WHAT WAS GOING OUT

The contact owns a 2015 Jeep Cherokee. The contact received notification of the NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I received a recall notice from JEEP for "2.4L In-use NOx - catalyst efficiency". When I call the number provided (847) 649-6660, they tell me they don't have the part in stock and to call back in 3 weeks. After months of this repeated process I called JEEP's main customer service number and they basically told me too bad and gave me a bunch of different numbers to call but all of them tell me there's nothing they can do and its possible that I can go to another state or that they might be able to get the parts by December at one of the Illinois locations. I can't make a scheduled appointment or be put on a wait list. These Jeep dealerships are purposely putting people in safety risk because they don't make money doing the recall and are getting away with it by saying "we don't have the parts, call back in a month" knowing people will get frustrated and never get it done.

this has been going on for almost two months and there is no solution?! I have a 2 year old that sits in my back seat and you think I can have her in the vehicle when the back of my car could start fire at any time next to the freaking gas tank?!?!?!?! Take this vehicle back!!!!!!!

The contact's daughter owns a 2015 Jeep Cherokee. The contact stated that while her daughter was driving at an unknown speed, the “4WD System Unavailable - Service Required" message was displayed. The vehicle was taken to a dealer where it was diagnosed with a defective power transfer unit. Upon investigation, the contact discovered NHTSA Campaign Number: 20V343000(Power Train) which she linked to the failure. The manufacturer was also notified of the failure and the contact was informed that there were no recalls associated with the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

The contact owns a 2015 Jeep Cherokee. The contact stated that while her mother was driving at an undisclosed speed, the vehicle experienced a sudden loss of motive power and was only able to accelerate up to 25 MPH. The check engine warning light was illuminated. The contact stated that prior to the failure, the vehicle was taken to the dealer and was diagnosed with a catalytic convertor failure. The contact was informed that the catalytic convertor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Transmission has been a problem since purchase. Numerous repairs done without success and finally they replaced the entire transmission. Still had problems. Car has only 93,000 miles on it and now the Power transfer Unit is failing. I understand that it was replaced when they put in the new transmission. Noticed a large number of complaints about PTU on line. Why hasn’t this been recalled? It was in Canada.

Anti skid dash light is on. Won’t turn off. Car is not drivable. Locked up and swerving from side to side