2017 JEEP CHEROKEE Complaints

2017 Jeep Cherokee shows "Service Shifter" in dashboard and all lights light up on shifter. This problem first happened in 2020 with 33,101 miles when the car was under warranty. The dealer "fixed" the problem and it went away. Now at 79,000 the exact same problem is back again. There was a lot of research on the issue done 4 years ago and most of the information came from [XXX] where everybody has the same problem. Obviously, whatever fix my previous dealer did is not the solution that Jeep recommended, if they recommended anything at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

"Service Shifter" appeared on the dash and the lights "P", "R", "N", "D", and the one between "-" and "+" were all lit up, as if the electronics did not know which gear the car was in. Car would then not go above 50 mph while on the interstate and shifting was slow and jerky. When you're unable to control elements of your driving, you are unable to ensure a safe experience. This shifter issue is directly correlated. The problem is widespread in online forums and seems to be predictable with this model and line of cars. The car is available for inspection upon request. It's common for this to be an issue with cars less than 50000 miles which is a clear sign that this is a manufacturer's fault that needs to be corrected.

The contact owns a 2017 Jeep Cherokee. The contact stated that after restarting the vehicle, the message "Service Shifter" was displayed. The message was also displayed intermittently while driving. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted. The failure mileage was approximately 40,000.

PTU unit malfunctioned while driving on freeway and almost caused an accident. Cannot repair due to no parts available. Cannot drive the vehicle.

UNKNOWN Airbags did not deploy when struck by a semi that crossed the median and hit me then pinned me against guardrail that was also damaged/destroyed.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 15 MPH and making a turn, the vehicle shutoff inadvertently. The contact stated that the service shifter message was displayed. The contact stated while driving 25 MPH, the vehicle shutoff but was restarted. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 23V302000 (Power Train). The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the gear shifter. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 137,000.

We fixed recall W47 21-017-21 on July 2021, PTU is damaged and broke again, but I do not qualify for the Extended warranty because this issue was caught early on and did not present any error codes or affect any drive ability of the vehicle yet. I see there is a recall W48 for those that already had the PTU replaced but still have the issue. Chrysler and Dealership will not honor it since there are no error codes because the issue was found early during an annual state inspection before anything catastrophic could happen.

Service shifter light goes on just put a lot of money in this car and nothing but a problem

While I was driving, the brakes completely failed. I was not able to stop my car. The brakes could not be tapped and the pedal simply did not move. I was only able to move the pedal approximately 1/2in applying tremendous pressure and the car slowed down to a stop. Upon repair, the “vacuum brake booster bump” failed, which is (I am told) a part unique to Jeep/Chrysler. There is no way to know when this part is going to break as it does not have signs of wear and tear and cannot otherwise be maintained. I was lucky this malfunction did not happen on a highway or a busy road as it certainly would have resulted in a catastrophic accident.

I have been hearing a grinding noise coming from my car for a few months. I was having another service on my car and tire replacement at an independent provider and asked them to diagnosing the noise. After completing their diagnosis they determined I need my PTU replaced. "Diagnoses grinding noise coming from PTU. Needs PTU replaced." There are current PTU recalls on other Jeep Cherokees years 2014-2017. My mechanic reviewed the recall with me and told me to contact Jeep . I went to Jeep dealership with supporting documentation from my mechanic. My 2017 Jeep Cherokee is having the same issue as recall notice for PTU. I am being told by Jeep that due to no open recall issues for my VIN Jeep wont make the necessary repairs under recall. My mechanic advised me to file a formal report as I meet all the criteria for the recall and my Jeep should be added to the recall and covered through Jeep as a recall defect. He also advised me to limit driving my car long distances or at high speeds as the safety concerns are the PTU will eventually break which in turn will seize my axle, which would render my vehicle immobile. If this occurred in heavy or fast traffic the accident that would ensue could be deadly. I have uploaded the necessary documentation for review. I have the up most confidence that Jeep will extend the recall notice to cover my PTU replacement and get me safely back on the road.