2014 JEEP CHEROKEE Complaints

I'm the owner of a 2014 Jeep Cherokee which I have recently taken in to be serviced due to a service light for the all wheel drive. The service representative did a great job outlining the issues resulting in a repair totaling $3,539.99 The diagnosis was that the powertrain on this vehicle has failed, and I have even noticed on the NHTSA website that out of 2,123 complaints on this vehicle, 1,224 (57%) are related to the failure of the powertrain on this model. 2014 Jeep Recalls associated with PTU: Safety Recall W48 / NHTSA 20E-037 Safety Recall W47 / NHTSA 20V-343 The two recalls were meant to circumvent the real issue of the recall. At the time of the recall if PTU's had not failed, they just replaced the splines to continue to function in the event of a PTU failure. If the PTU had failed, it was replaced. The issue with my vehicle, is that Jeep claims that the recalls are not applicable to my vehicle, as they were not a part of the recall, despite the track record of failed PTU's and the fact that jeep was replacing PTU's for 2014 Jeeps (just not mine). Regardless, the core issue was never addressed, which was the failure of the PTU (Power Train Unit). This issue was finally acknowledged in the 2015/2016 Jeep Cherokee (Part 573 Safety Recall Report 23V-302), however was never fully resolved with the 2014 jeep Cherokee. Now Jeep is not willing to acknowledge or take responsibility for this $3,539.99 repair order for something that is clearly a manufacturer defect.

The contact owns a 2014 Jeep Cherokee. The contact stated that while refueling the vehicle, the pump nozzle continuously shut off. The contact stated that he drove to several gas stations, where the failure recurred while refueling the vehicle. Additionally, the contact stated that the vehicle was running rough and hesitated to respond while driving and depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where several fuel lines were replaced, and other fuel lines were blown out, and the charcoal canister was replaced; however, the failure recurred. The vehicle was taken back to the independent mechanic, where the fuel tank and the fuel neck were replaced; however, the failure recurred intermittently. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 145,000.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

At TD bank leaving ATM parking brake engaged and would not disengage until i started and restarted the Jeep and keep going drive to reverse. Took about 20xs! That evening leaving yard after about 20 feet keep locked up, parking brake engaged, again. Took about 15mins to get it to disengage by starting and restarting, drive, n, reverse. Next morning it locked as soon as I hit the gas, and was left at house as it sat. I live off a highway, I'm going to die driving it.

Car stopped without warning in middle of road. Would not start. NO Warning lights on dash. Answer: Low oil level, car just turned engine off. NO dash warning for low oil. Happened multiple times. Now: After filling with gas, stopped at light, warning messages "Put Car in park" then drive. When put in Drive, rough and huge thunk. Almost got hit, but was able to pulled over. Called AAA., waited 45, and he drove it up onto bed to bring to mechanic. No problem. They did an oil change. Drove for days then very rough idle and driving. Each time, I was able to pull over w/o being hit. Now sometimes running sluggish going down road and almost hit again. This car is not even 10 years old, but I've lost count how many close calls my family has had. If you go on any of the Jeep forums, many, many owners are complaining abouts these same issues. Why does the maker of Jeeps fix all these issues on the forums BEFORE they build or design new ones?! I have owned a Jeep Grand Cherokee(electrical), Jeep Commander(rust from bottom up), Jeep Compass, now the Jeep Cherokee (by far the WORST one). Was a Jeep fan, but I have never run into so many weird issues. Even my mechanic has given up and said bring to dealership. He has 5 different Jeeps all with electrical/unknown issues.

While driving the vehicle in the highway, the transmission abruptly stopped responding, the power was lost and the transmission shifted into neutral. The dashboard showed the message " To shift Vehicle must be Stopped". Then the message change into "Shift to P then desired gear". This incident happened several times and Chrysler admitted the problem only on some models of their vehicles but not in cherokees 2014.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall 49A/NHTSA 23V-338 I cannot park my vehicle in my garage until there is a fix. I received the recall notice Jun 30, 2023 (three months ago) and there is still no fix!!! When will this be remedied???

The contact owns a 2014 Jeep Cherokee. The contact stated while driving at an undisclosed speed, an alert sounded, indicating that the 4WD was unavailable. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power transfer unit pump. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 20E037000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 123,000.

Service transmission light came on while driving. I had a warranty on the vehicle so I took it in to dealership in DeQueen AR they fixed the valve body on the transmission and almost exactly 1 year later the service transmission light came on again. Following that my service parking brake light came on and now the emergency brake is engaged and will not disengage. Why has there not been a recall on these items?