2019 JEEP CHEROKEE Complaints

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 25V011000 (Power Train); and the contact was provided an unlimited warranty on PTU. The dealer was contacted and diagnosed the vehicle with a damaged PTU pending the repair. The contact stated that the dealer had exceeded a reasonable amount of time for the repair that was to be covered under the recall warranty. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000.

Power tranfer unit failed and needs to be replaced. Dealer confirmed. Service 4wd light came on prior to taking it in for service. PTU failures can cause sudden loss of propulsion, drivetrain binding, hesitation, or rollaway while parked, all of which can lead to accidents and damage. This is a known and common occurrence in 2017-2023 Jeep vehicles and somehow it still takes forever for them to get replacement parts. I have not had access to my vehicle for 2 months, causing emotional and financial strain.

The contact owns a 2019 Jeep Cherokee. The contact stated that the message “Service 4-Wheel Drive” was displayed. The vehicle was taken to the dealer, who confirmed that the Power Transfer Unit had failed. The failure was associated with NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 131,000.

Power Transfer Unit failure failed. Warning light of "4WD SERVICE" came up. Part is not available anywhere, and is on backorder until at least September.

On May 10, 2026, my SVC 4WD light came on, then went away after a few minutes. A few weeks later, my vehicle started making a loud roaring, growling, and humming noise, then it went away followed by the SVC 4WD light came back on. While driving around 50–60 MPH, the vehicle became very unstable. It suddenly pulled from left to right before I was able to regain control. Thankfully, traffic was light and the weather was clear, or it could have been much worse. A couple repair shops scanned the vehicle and found this trouble code: DTC C14A7-97 – PTU motor: component/system operation obstructed or blocked. Although my vehicle is equipped with the single-speed PTU and is not included in recalls 25V-011 and 26V-290, it experienced similar warning signs and loss of vehicle control associated with the PTU. I believe this failure should be investigated because it presents a comparable safety risk.

This specific jeep should have been recalled with all the other 2019 jeep cherokees, my transfer case failed as well causing the differential to fail, there's so many people trying to get those 2 parts it was 1 year before I got my jeep back, my jeep is a 2019 jeep cherokee latitude plus, barley made 96k miles before failure, exact same issue as all recalled jeeps, spent 8k for repairs just for it to happen again in 96k miles, because there's no recalls no change to the part and how its built , that is case in its self for a recall

Subject: Safety Complaint – Jeep Cherokee PTU Failure Not Included in Recall 40D (NHTSA 26V-290) I am submitting this complaint regarding a safety issue with my 2019 Jeep Cherokee (3.2L V6, ~86,000 miles). My vehicle is experiencing symptoms that closely match those described in Recall 40D (NHTSA 26V-290) and 01c (NHTSA 25V-011), however my VIN is not included in the recall. During low-speed turns, the vehicle behaves as if the four-wheel-drive system is locked. The drivetrain binds and the vehicle jerks, hops, or “skips” through turns. This affects control and creates safety concerns, especially in traffic and parking situations. An independent third-party mechanic has inspected the vehicle and diagnosed a failure of the Power Transfer Unit (PTU). This aligns directly with the defect described in Recall 40D. Symptoms include: Drivetrain binding during turns Jerking/hopping when cornering Sensation of locked differential or 4WD system Abnormal driveline behavior consistent with PTU failure These conditions indicate a drivetrain malfunction that could worsen and potentially lead to loss of motive power or unintended vehicle movement, both identified risks in the recall. Given the clear similarity to Recall 40D, I am concerned that additional vehicles outside the current VIN range are affected. I respectfully request that NHTSA: Investigate expanding the recall population Determine whether the PTU defect is more widespread Require remedies for affected vehicles not currently included Vehicle Information: 2019 Jeep Cherokee, 3.2L V6, ~86,000 miles

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the message "Service 4WD" was displayed. The vehicle was taken to an independent mechanic and was diagnosed with PTU failure and the transfer case needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 59,000.

The service 4 wheel drive warning light came on when backing into a parking space. The light came and went intermittently throughout the following day. I called for a service appointment for my vehicle where it was determined via electrical diagnostics that the PTU actuator had failed, rendering the car undrivable without repair.

Hi, I own a 2019 Jeep Cherokee. Requesting that my vehicle VIN number be included in the active recalls associated with the 2019 Jeep Cherokee, specifically related to the Power Transfer Unit failure. The two active recalls that apply to my vehicle are: 40D and 01C. Recently, my vehicle displayed a "SVC 4WD" warning message. I took the vehicle to an authorized Jeep dealership for diagnosis and paid a diagnostic fee of approximately $200. The dealership determined that the Power Transfer Unit (PTU) needs to be replaced and provided a repair estimate of approximately $3,200. After receiving the vehicle diagnosis from the dealership and reading the possible life-threatening ramifications listed in the active recalls, which are very similar, if not the same as what the dealer diagnosed in my vehicle, I decided not to drive it. That has been very distressing for me because I don't have another vehicle, I don't have the money to repair the vehicle, and the dealer refused to repair it under the recall because my VIN is not listed on the ordered recall. My understanding is that your office has the authority to issue recalls for vehicle with defects that threaten public safety, and my situation described above is certainly dangerous to myself and others. At the time the warning message was displayed on the dashboard, (early June), my vehicle odometer displayed 71,876 miles. Based on publicly available information, PTU-related failures and others have been identified in Jeep Cherokee vehicles, and the symptoms affecting my vehicle are similar to those associated with known PTU issues. The vehicle has been consistently maintained through the Jeep dealership service department at 120 W McKinley Ave, Mishawaka, Indiana, 46545, United States. Please add my VIN number to the Jeep Cherokee PTU-related active recall so that the dealer can repair my vehicle under the recall and I can drive my car again. Sincerely, A very concerned and affected Jeep Cherokee driver.