2014 JEEP CHEROKEE Complaints

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 40 MPH, several unknown warning lights illuminated. The contact stated that the vehicle started to downshift independently and then upshifted abnormally. The contact stated that the vehicle lost motive power and stalled. The contact pulled over and the power steering and brakes functioned as needed however, the instrument cluster was blank. The contact was able to restart the vehicle after several attempts and the functionality returned. The vehicle was taken to a local dealer, where it was diagnosed and determined that the TCM needed to be reset. The vehicle was repaired. The contact stated that the failure reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 19V447000 (Power Train). The contact stated that while driving at 40 MPH, the vehicle shifted into neutral causing loss of motive power. The vehicle was taken to an independent mechanic where it was diagnosed that the wiring harness had overheated and cracked the transmission pan. The contact was informed that the wiring harness and the transmission pan needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 156,927.

The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission was replaced in 2021. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the contact stated that while the transmission was shifted into reverse(R) the vehicle failed to reverse as intended. The vehicle was taken to the dealer, who informed the contact that the transmission needed to be replaced. The contact related the failure to NHTSA Campaign Number: 16V129000 (Power Train). The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the liftgate opened unintendedly. Several warning lights were illuminated. The contact also stated that the failure recurred while driving on a bumpy road surface. The local dealer was contacted. The contact that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 71,000. VIN tool confirms parts not available.

I received a warning to service my park brake. At that time it immediately started setting my park brake and I was unable to release it. After much fooling around with it I got it to release and took it to the dealership. They said the park brake module was wet and corroded and suggested I left my windows down. Well I never open my windows. They said the part was not available and probably wouldn’t be for months. The blew out and cleaned the module. I had no problems for a year and a half (I also never set my park brake for fear it wouldn’t release) but it started setting itself again so I called the dealership and was again told they didn’t have the part and couldn’t tell me when they would. I have also had so many other issues with this vehicle. One being a transmission issue that happened before a recall for it so I fixed the problem and paid for it. When the recall came out I was only reimbursed for half of what I paid. I’m literally afraid to drive my car for fear of something goring horribly wrong while driving it.

On or about May 11th I received a notice of a recall on my vehicle. This recall notified me that my car could catch fire due to a faulty liftgate. The notice stated that there is no remedy available at this time so they recommended that I do not park near other vehicles or near any buildings. With safety being a concern, I reached out to the dealership that I purchased the vehicle from (Carmax) to see if they could help me in getting a rental vehicle or a loaner vehicle, so that I could drive safely without any concerns until the recall is fixed. They refused to help me, stating that they did not manufacturer the vehicle so I had to reach out to the manufacturer for any assistance. I then reached out to Jeep, who is the manufacturer, and also tried to request any assistance in this matter. I first went to the dealership directly and asked if there was anything they could do to assist me and they denied me stating that jeep does not provide any rental vehicle assistance in regards to recalls. When I advise them that this is a safety concern, they said I should reach out to customer service. I then called customer service with the number that they provided, and they also refused to help me. They stated that they could not provide any rental vehicle assistance or loaner vehicle, while I am waiting for the recall to be resolved. They stated they have no policy that requires them to do so. I advised them that this is a safety concern as my vehicle could catch fire based on the parameters of the recall and they said it did not matter. I asked to speak to any supervisor or management and they refused to connect me stating that the policy is the policy and the manager will tell me the same thing. I am requesting assistance in this matter, since it has been months without any remedy for the recall, and it is unsafe for my vehicle to be driven.

Due to the Safety Recall 49A - I am told that I am to leave my vehicle parked nowhere near buildings or other vehicles as there is a fire safety concern with vehicles catching fire whether or not the ignition is on. I called the Mopar line, and was not that it was not urgent and to take it to my Jeep dealership to have it examined to determine if I needed a rental - even though the recall states that it's to be parked due to a FIRE SAFETY concern. The dealership says they were never given information on what was needing fixed so they wouldn't know what to look for - I call Mopar back. They said they didn't know why I was told to go to the dealership and that if the recall doesn't state they'll offer a rental, then they won't offer a rental. But I can pay out of pocket for a rental and MAYBE get reimbursed by them for it, if they deemed it necessary. I have ONE vehicle, and I'm a single mother that drives her child to school. Explain to me how I'm to do that if they want me to PARK it? Not to mention, the Mopar CS refused to tell me it was safe to drive because she "couldn't say that." So, I'm suppose to drive a vehicle that can catch on fire without even being on when it's my only means to drive my child to school or get groceries - and they can't tell me it's safe to drive BUT refuse to offer a rental because it's fine? How is this fine? This is a safety concern (as the recall states) and a serious liability with a possible lawsuit waiting. It's been recalled since May, it is now August, and they have no idea when it may be fixed - three months have already passed without a fix, and they think it's fine to drive while stating not to drive it. What am I supposed to drive? I can barely buy groceries, I have no credit cards to rent a vehicle. I'm literally terrified every time I drive my daughter anywhere because we could die. But Mopar tells me it isn't urgent and I don't need a rental - when the recall, and them, say otherwise while stating it's fine. Deathtrap.

The 4WD Maintenance and 4WD Overheat lights come on. Got quoted over $4,000 for a Power Transfer Unit (PTU) repair, and the vehicle is under 100k miles.

The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Air Bags). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Jeep Cherokee. The contacted that while driving at an undisclosed speed, the vehicle experienced a delay during acceleration and the vehicle choked up. The vehicle was taken to two independent mechanics and the dealer who were unable to determine the cause of the failure. The contact also stated that when her daughter turned on the vehicle, the service transmission message was displayed. The vehicle was towed to the dealer to be diagnosed and the contact was informed that the transmission needed to be replaced. The repair was pending. The contact was relating the failure to NHTSA Campaign Number: 19V447000 (Power Train) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 84,324.