2015 JEEP CHEROKEE Complaints

The contact owns a 2015 Jeep Cherokee. The contact stated while driving uphill at approximately 5 MPH, she heard an abnormal noise, and the vehicle began rolling backward. The contact stated no warning light was illuminated. The contact stated the vehicle rolled to a stop. The vehicle was not drivable. The contact stated she manually pushed the vehicle near her residence. The contact towed the vehicle to an independent mechanic and was referred to the local dealer. The vehicle was not repaired. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission to be replaced. The vehicle was not repaired due to the dealer not having the equipment to repair the vehicle. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V529000 (Power Train) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.

vehicle loses power sometimes when the gear shift is D position of the 9 speed automatic transmission. This has happened 3 times in one week. The saftey concern is that two of those times were while crossing a busy intersection. A certified dealer reprogrammed the PCM this week(I paid for the service) but I believe the manufacturer is aware of this problem but my Jeep Cherokee VIN is not on a recall list. The SERVICE TRANSMISSION warning appeared after the first malfunction. I have only driven it home from the dealership so am not sure the problem is solved. However, the warning light did not come on. I am sure many Jeep Cherokees were recalled for this problem but my VIN is not included yet.

Transmission shifter failure intermittent inability to place in park . Service shifter light on with no repair available. Entire shifter and bezel and wiring replaced, and problem came back within one years' time.

I have a 2015 Jeep Cherokee Trailhawk. It has been in the shop many times due to poor manufacturing and recalls. Prior to me purchasing the vehicle in May 2020, it was involved with a recall for a water leak and powerlift gate short due to water damage. It has leaked water into the hatch/ trunk area since I purchased it. I have spoken with 2 dealerships about the issue. The most recent was November 1, 2022 when it was left with Rockwall Chrysler. My issue is that the Electronic Parking Brake Module was damaged to due heavy rain and the continued leak. On October 30, 2022, we were trying to leave in the cherokee and the Service Brake warning light was on as well as service shifter. The vehicle was stuck due to a malfunctioning parking brake. After multiple attempts, the brake disengaged and I continued to work. October 31, when I started the vehicle the following warning/ service lights were on and remains on: Service Brake Light (2 different lights) ACC/FCW not available / service Auto start/ stop unavailable/service Airbag warning light (went off 11/3/22) 4WD Unavailable/service On my drive home from work, the electronic parking brake engaged while I was turning across traffic and I almost was hit by a large delivery truck. Once I managed to get the vehicle to drive, it happened again on the highway service road and I was very close to being rear ended by an 18 wheeler that was driving behind me. The dealership did no repairs due to the $575.00 charge I cannot pay to diagnose and do a leak test. I explained this was involved with a recall and they basically told me it was fixed in with Canada or Ohio and I needed to return to that dealer (I live in TX). Which is not possible because the vehicle is sitting in my drive way and will not move due to the brake being stuck on. I picked the unrepaired vehicle up on 11/3/22 and was advised its best to get rid of as soon as possible. The problem is that I owe roughly $13,000 on the jeep. I cant afford this and a rental

this vehicle shows all recalls have been completed. however, every time it rains, the hatch compartment fills with water. 10/30/2022, my electronic parking brake light came on and the vehicle was stuck in park. Once we got the car home, I opened the hatch and removed the spare tire; there was standing water in the area from rain. This morning I was leaving for work an d the following lights came on; 1) Service 4WD 2) Service electronic Parking Brake 3) Service Airbags 4) Service Front Collision system 5) Service auto start stop 6) Adaptive Cruise Control not available 7) cruise/ fcw unab=vailable- service required This vehicle has been a complete nightmare. I did record the event as we used a shop vac to remove the water. the Service 4 wd light comes on and goes off randomly daily; the PTU was "flashed" but the problem continued. I have contacted the dealership only to be told all recalls are complete and I must pay for the additional repairs. I have contacted Jeep and have had zero resolutions.

The contact owns a 2015 Jeep Cherokee. The contact stated that while operating the vehicle, the parking brake was erroneously engaged, and the warning message "electronic brake system failure" was displayed. During the failure, the vehicle could not be driven or moved due to the braking system being engaged. The vehicle was towed to the local dealer who diagnosed that the parking brake module and passenger’s side rear actuator needed to be replaced. The vehicle was repaired but approximately one year later the failure reoccurred. The local dealer was notified of the failure. The manufacturer was not contacted. The failure mileage 75,000. The contact paid for the necessary repairs and is seeking reimbursement.

The contact owns a 2015 Jeep Cherokee. The contact stated while driving at an undetermined speed, the vehicle was bouncing. The contact stated while driving, the vehicle was shifting roughly. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure persisted. Additionally, on another occasion while driving, the vehicle independently accelerated. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 40,000.

Recall service was performed to reprogram the power transfer unit (PTU) for "safety" concerns to prevent potential input shaft disruption of powertrain on Aug 17, 2022. Less than 2 months later (Oct 8, 2022) vehicle's "service 4wd" light came on and diagnosed as a failed PTU. Informed the PTU is on a national backorder with over a month estimated wait time. This seems to indicate an increased level of failure of a critical component in the power train system for Jeep Cherokees. Additionally, the safety recall appears to have the potential to create more damage to the PTU.

Three of the four tires on the vehicle are splitting on the sidewalk near the rim. The fourth tire is cracking in the same location. All tires are maintained at the correct tire pressure. There’s no reason this shouldn’t be covered but of course it isn’t. Guess someone has to die before Firestone replaces defective tires.

Upon placing vehicle into park, the parking brake independently engaged and would not release. Car was not able to move. Brake calipers were locked into position. Manufacturer TSB: 08-060-16 Based on repair invoices, it appears the electronic parking brake module is damaged by water leaking into the compartment. In case of inadvertent activation, the EPB causes a stalling condition, bringing the subject vehicles to a stop. TSB 10191415 followed in May 2016, instructing dealers on replacing the subject module and inspecting the electrical connector for corrosion. The technical service bulletin states “the electronic parking brake module is located in the back left side of the cargo area interior, near the spare tire.” The first model year of the KL-generation Cherokee has accumulated 2,187 complaints on the National Highway Traffic Safety Administration’s website. 11 of those complaints are filed under parking brake issues