2015 JEEP CHEROKEE Complaints

I have had issues with the front end (wheels/suspension/drive train) doing a severe wobble, which has gotten worse over the years, since mid 2016. It started when my Jeep only had approximately 45,000 miles on it. It is worse when I am going at speeds of 55 mph and over, when in a curve and when hitting a bump/pothole. It is so bad at times that it feels as though the front end of the car is going to come off. This is a hazard when driving and I am concerned that eventually myself or someone else is going to get seriously injured or worse. I have told the dealership service departments, that I have been to over the years, about it and they can never seem to recreate the issue nor find any problems. One of these individuals went as far as to say, "it is supposed to do that, that is how it corrects itself" (which I do not believe for a minute).

There is a very hard shift in the transmission on take off. It also make a noise in the transmission when this happens. Very sluggish take off speed.

Vehicle randomly shifts to neutral while driving, typically at slower speeds. This has been happening for 6 years. It doesn’t feel safe when you’re sitting in an intersection and the vehicle is in neutral.

2015 Jeep - while turning left from a stop sign, the vehicle temporarily gave out on the road, making a loud clunking sound, then switched from auto to snow gear. Thankfully, there were no other cars nearby. The service light came and when taken to the shop - we were informed the PTU required replacement, costing us close to 4K. The vehicle was bought new and is less than 7 years old. For years, I noticed a problem with the vehicle and could not understand the power issues since the car was a new purchase. This is a huge safety concern and when purchasing a new car, you don't expect having to spend 4K close to 7 years later due to faulty design/manufacturing vs. normal wear and tear.

The part on my car that is at fault is recalled and has a service bulletin open for many of the vehicles made within the same few years. Mine missed the cut off by a month but has the exact same issue with the PTU being faulty. Has the svc 4wd light on. Had it inspected by mechanic and is the same issue as others that are covered.

6 weeks after completing safety recall w47 at our local jeep dealership, we noticed a large puddle of fluid in our garage. After inspection, the rear differential had completely broken open, exposing the gears inside. The differential had to be completely replaced. Fortunately, this happened in our town. We previously had no problems with the vehicle. There were no warning lights or anything similar. This happened at 76000 miles.

I experienced and continue to experience multiple repeated issues with hard/delayed/erratic upshifting in this vehicle. I have taken it to various Jeep dealers a minimum of 7 times to resolve the issue. I was often told there was noting wrong and the issue could net be replicated. Software upgrades were performed multiple times that supposedly resolved the issue. The issue remains unresolved. It is a safety issue and a known defect. This occurs frequently and can occur on a daily basis. The issue began shortly after I purchased the vehicle in May 2015 and continues to this day (April 2022). The last time I took it in (around October 2021), another software upgrade was performed with no resolution. This is not acceptable.

Driving down the road. Vehicle made loud noise and although it was in drive it actually shifted into neutral. I was not able to put into gear and I was stuck in middle of road. I got our and pushed it to the side of the road but definitely a safety concern as I just got off a crowded interstate and could have crashed. I was blessed. Called insurance and had them tow to shop. I was on military orders at the time so I had to rent a uhual trailer and tow my vehicle cross country because of this incident. I believe there is a recall for the PTU now that I have had it looked at. I had to take it to a shop because the dealership wouldn’t look at it for over a month! they are saying it’s not covered under the recall even though the faulty ptu made the output shaft west the teeth down and cause this problem.

3g sprint went away in the middle of January this year 2022..So did the uconnect 911 safety button, which means when a emergency happens there is NO way to get help now..jeep/uconnect has NO update NO fix to the problem..this is a safety issue in my opinion.. also the app does not work and you can not remote start, lock or unlock your car which also could be a safety issue in a bad situation.. I have contacted jeep FCA and unconnect and they dont seen to care..buy a new car they said..

Vehicle has been struggling to accelerate Vehicle unable to maintain cruise control Vehicle vibrates