2019 JEEP CHEROKEE Complaints

My 2019 jeep Cherokee latitude only had 25000 miles on it when i bought it. Within a month the emergence break would come on by itself randomly while driving or beginning to accelerate from a parked or stopped state. Vehicle also can be parked completely level and it states the vehicle needs to be returned to park and restarted. Meanwhile all the lights come on on the dash and the shifter lights up red. Every single gear. It literally will not move unless you drift. It also will not start randomly, you will go out get in and for no reason it won’t turn over, yet the electrical systems will turn in fine, it’s getting power. In order for this to stop, you have to keep turning it on and off and apply the parking brake and the brake and than release them…. Over and over with intermittent breaks in between until it finally turns over. If you manage to get it started than it won’t shift properly. It stays in an extremely low gear unless you accelerate rapidly. And it won’t accelerate rapidly, your foot can be to the floor and it’s barely going until it gets into third and than just keeps rising never down shifting again until you coast to a stop and have to turn it off again and start the process over. On hills when this happens you will get hit and killed bc it won’t go in time for you to get out of oncoming traffic’s way. It has shut off while driving on the highway. Left me stranded blocking people in in parking lots. And almost gotten me and my family killed in several occasions. There are no similar circumstances in which it does this. It is comletely random and that makes it terrifying. I have 2 children that I am afraid to take anywhere now, and the jeep was bought to keep them safe and able to get anywhere in case of inclement weather etc. as if that’s not enough, the passenger seat floor is always wet. There is no leak coming in from doors or windows so I have no idea. And the radio and ac/heat turn on and off by themselves constantly

During certain temperatures my cars emergency brake light will come on, engine light the abs light all at once and the steering wheel will stiff up this used to happen to my 2004 Jeep grand cherokee now it’s with my new 2019 Jeep Laredo

Fault within the power transfer unit. The vehicle sometimes switches to all wheel drive and struggles to revert to front wheel drive. SVC4WD light comes on

After approximately 70,000 miles in my 2019 Jeep Cherokee, my Powertransfer Unit light came on and has refused to go off starting in between May - June 2025. My vehicle is available for inspection upon request. My safety and passenger's safety are at risk if my Powertransfer Unit malfunctions when driving. Problem has not been confirmed by a independent service center. Vehicle or component has not been inspected by manufacturer, police, or insurance representatives. No other warning messages or symptoms prior to the failure

Power Transfer Unit - my power transfer unit has failed. This appears to be a manufacturing defect identical to those under the recall provisions. For some reason, my VIN # is not included.

Am concerned about theses vehicles even being on the roadways with no resolution to the safety recall being resolved. Reported in Jan 2025, no resolution yet. for 8 months? "Parts are not available". It appears by documentation that if you are in the states you can get a dealer to check via software to detect and monitor for excessive wear within a PTU. If PTU failure is confirmed by software, FCA US will replace the PTU for all impacted customers experiencing messaging related to the defect to replace the PTU. Warranty extension terms and unlimited years/unlimited mileage. Why can we not check the vehicle out at a Canadian Dealer to confirm what we are potentially driving down our busy highways?

The power transfer unit (PTU) failed, which is part of Recall 01C. A warning light came on, which prompted me to bring the vehicle to the dealership. The dealership inspected the vehicle, confirmed the PTU had failed, and stated it is unsafe to drive. They also confirmed there is no remedy or replacement part available at this time. Because of this, the vehicle cannot be safely operated and I have been left without transportation.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving out of the driveway, the vehicle lost motive power. The contact stated that the vehicle failed to respond while in drive(D) or reverse(R). The contact was able to roll the vehicle back into the driveway. The 4WD warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 68,000.

I own a 2019 Jeep Cherokee Latitude, VIN [XXX] ], with approximately 77,000 miles. The vehicle’s 4WD transmission/Power Transfer Unit (PTU) has failed and requires replacement. This defect causes loss of 4WD function, reduced drivability, and presents a huge potential safety hazard. The symptoms are identical to those described in NHTSA Recall 25V-011 for 2017–2019 Jeep Cherokees with PTU snap-ring failures, which can result in loss of motive power and rollaway risk. Although my VIN is not currently included, the year, make, model, and defect match the recall population exactly. This failure has significantly devalued my vehicle and created an unsafe condition. I am requesting investigation into why my VIN is excluded and for the recall to be expanded to cover affected vehicles like mine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 50 MPH, the vehicle experienced reduced motive power and failed to accelerate as intended while depressing the accelerator pedal. There was no warning light illuminated. The contact related the failure to the recall. The vehicle was taken to the dealer and was test-driven. The dealer informed the contact that there was a coolant leak, and the dealer determined that the radiator needed to be replaced under warranty. The part was ordered. Additionally, the dealer informed the contact that upon scanning the vehicle, there was no indication of a PTU failure. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the dealer PTU diagnostic test process would be escalated to the Technical Team for investigation. The contact was referred to the dealer for rental vehicle assistance. The failure mileage was approximately 92,000.