2017 JEEP CHEROKEE Complaints

March 2026: The 2017 Jeep Cherokee Warning light appeared on the dashboard "SVC4WD" Safety issue with the four wheel drive system. A mechanics diagnosis code was determined stating a PTU failure. To resolve the warning light issue is to flush the oil from the PTU assembly and/or replace the PTU assembly. The complaint that is being filed is Chrysler has issued 3 recall on this matter with their 2017-2019 Jeep Cherokee's and my vehicle is going thru the same kind of issue. The recall 25V-011 / 01C PTU failure. I would like to understand why my vehicle is not included in this recall 25V-011. The repair cost is going to cause financial hardship. I'm hoping I can find the why to be included in the 25v-011 recall.

When driving a message popped up to "Service Shifter" and all the red lights turned on the shifter. I was unable to switch out of thus screen to bring the digital odometer back up like when other service message appear. When I was able to pull over and turn off the car and wait and turn it back on again the message and lights appeared again. I was able to get my car into the dealership that day to be looked at. The called later and said it would be $1700 to repair. From talking with the dealership and my own Google searches this is a very well known problem. If this is a very well known problem by Jeep why is this not being recalled? It seems that they are just profiting from this issue instead of making it right.

The contact owned a 2017 Jeep Cherokee. While driving at 65 MPH, the vehicle lost automotive power. The message to shift into the intended gear was displayed even though the vehicle was already in gear. The contact was able to restart the vehicle, but the issue recurred several days later. The vehicle was driven to a dealer, where it was diagnosed, and the failure was associated with NHTSA Campaign Number: 25V011000 (Power Train); but the VIN was not included in the recall repair. The manufacturer was notified of the failure. The failure mileage was 91,463.

The service 4WD light is on in this vehicle. Upon taking it to my personal mechanic to fix the issue, it was determined that the code was associated with a recall. This recall did not include my VIN number but is a safety recall on other vehicles. When calling Jeep/Chrysler to determine my next steps, i was advised to bring the vehicle to a dealer as they could not accept anything from my personal mechanic. My vehicle was dropped off at a dealer who then reached out and wanted to charge me $350 just plug the vehicle in for the code. Upon calling again, I was advised that I would have to incur the entire cost to have the issue fixed and if it was determined that my vehicle would be included in the recall at a later date i could submit receipts and be reimbursed. The code is PTU failure related and could cause possible loss of power to the wheels. This is a major safety concern as well as a huge expense to fix. The vehicle is available at any time for inspection. Please advise what my next steps and if I can be offered goodwill assistance as I do not want to incur a $2000 - $4000 expense for a known recall based on identical failure.

About 2 years ago my shifter started coming on like it was all lit up and I got a code saying to service shifter, So I took it in to have it fixed it was on recall. Then in 2024 my service 4WD light came on it was going on and off on and off--When I took it to the dealership they could not get it to come on or replicate it. I was told it could be just a sensor--Then my 4WD light came on and stayed on--I started losing power while driving and it scared me because I travel the highway a lot for work--It would also begin vibrating, I took it back in and of course they could not get it to replicate. Then the Recall for the PTU came out and my Jeep Cherokee had all the symptoms as a bad PTU--I took it in to the dealership and they ran the test and yes my PTU was bad--they contacted Jeep and was told that my Jeep's VIN was not on the recall and they argued saying it was in fact due to a faulty PTU--I have been in dispute with Jeep since then--I recently received a notice that they are closing my case but if I took my jeep in for diagnostic testing they would reopen my case so I paid another $190 to have it diagnosed and once again it is a faulty PTU--The Service Manager at the dealership said he would go to bat for me and stand with me on this--He said hands down my Jeep should be on the recall list and that there are 100's of Jeep Cherokees just in our area that should be included and that this recall should not be by VIN number but should be by model and year. This is very difficult for me because I do not have the $3500 to fix the PTU I recently became a widow and have 3 kids; but I have always taken care of my Jeep --Oil changes, tires, regular wear and tear I take care of it. I am really disappointed that as much as I paid for my car and put love and sweat into it that this recall does not cover my jeep and a lot more others who may be sitting in the same situation I am in

while driving the 2017 Jeep Cherokee the 4WD warning light came on. I believe this error references a faulty Power Train Unit (PTU?). This issue may cause the transmission-differential to disengage and potentially cause the vehicle to crash or cause injury to driver or others. my local mechanic stated there is a recall for this issue and said it needed to be repaired by the dealer.

My Jeep has been cutting off while driving for the past several months. I've taken it to be serviced several times and everything, from the alternator, engine, fuel pump, battery, etc. are all fine. But the vehicle will cut of while driving or while idling at the traffic light. This is a MAJOR safety hazard. Not only for myself and the occupants of the vehicle but other drivers on the road as well. This could cause serious injury of even death. I have found dozens of reports of the same issues online, and none have identified an issue or recall but this has to be a manufacturer defect. No one should have to drive a car that checks out as "safe" but it an accident waiting to happen, either on the freeway or main roads.

Component: Power Transfer Unit (PTU) [XXX] , but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Daughter was driving the car when she approached a stop sign the electronic emergency brake engaged while the vehicle was still moving. This caused the vehicle to stop suddenly. She had to manipulate the electronic switch several times to disengage the brake to get the vehicle to move. Luckily this was in a rural town with little traffic.

2017 Jeep Cherokee Trailhawk 80,758 miles - I began to accelerate from a stop light and heard a large clunk. Proceeded to pull over after a complete loss of power. Once away from traffic, Jeep would not be put into 'park' without hearing and feeling the grinding of gears through the shifter handle. I had to shut the car off prior to being able to place Jeep into 'park', and even then the car was able to roll. The only way to fully have the vehicle in 'park' is by using the emergency brake. Without a doubt this related to the PTU recall that so many Jeep Cherokees have been having. From what I can find from MOPAR, the vehicle had the necessary recall done to "fix" the software back in 2020, but the problem still arose. Had to tow the vehicle back 200 miles using a Uhaul and trailer in order to get home. I have very little hope that not only will it be unable to get fixed due to the inability to get parts that so many people are having, but also the fact that Jeep themselves have and will deny so many claims without proper investigation. Currently the vehicle is parked at the Jeep, Ram, Chrysler dealer in West Bend, WI waiting on inspection to truly diagnose the issue.