2019 JEEP CHEROKEE Complaints

Automatic transmission shifts hard at approximately 30 mph causing a sudden lurch.It has happened several times. It is such a sudden movement that it feels unsafe as if someone has hit my car from behind. I took my car to the dealer of purchase for the first time for this issue on 7/18/26. This has happened at least 4x and there were no warnings prior to it happening. Also, when I hit a small speed bump the lights went off on the dashboard and car was still running. No findings were reported.

My 2019 jeep Cherokee limited suffered a complete loss of power while driving down the highway and now has a service 4wd light on as well.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to an independent mechanic, who determined that the power take-off unit(PTU) had experienced internal damage and the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall. The manufacturer and the dealer were made aware of the failure and stated that the vehicle was not included in the recall. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 130,000.

Has been in shop since I have owed it replaced axles (rear) rear differential(1 time), and transfer case(3 times) still slipping and dragging at take off and speed over 55 grinding and bumping sounds , mechanics can’t figure it out no lights on dash and diagonist still shows rear differential and transfer case

We noticed a recall will be issued for certain Jeep Cherokee regarding the failed PTU system. Our vehicle is not showing it will be included however we are having the identical issue. The 4WD service light comes on and when you excellerate, the vehicle chokes down and hesitates acting as if it will turn off. The vehicle has 73,000 miles and has never been driven in 4WD or off road.

I was leaving the parking lot of a grocery store - I was probably 100 yards from where I parked to the exit to the road. My [XXX] and [XXX] were in car seats in the back. I went to merge into traffic going left out of the parking lot. As I accelerated to merge into traffic and get up to speed, the emergency brake on my car engaged with roughly half of my vehicle in the lane of oncoming traffic. As quickly as I could, I realized what had happened and turned off the emergency brake so that my car would move. By this time the car coming at us had to swerve around us and another car behind them was honking at us for being in the way and in the lane. The emergency brake was engaged because the driver side door was not 100% entirely closed. It was closed enough that when I would have realized on my own that it wasn't fully closed, I could have safely and easily done it. Instead, it put mine in my daughter's lives at risk. To my understanding, this is the way this "safety" feature is supposed to operate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I took my vehicle to a jeep dealership and they inspected my car. They said the PTU is failing and had to get a new part. They said my car was unsafe to drive due to causing further issues with the transmission. There is a recall for this in other years of the jeep Cherokee but not for mine. This has cost me $2,500. I first noticed the issue when my 4 wheel drive light came on. Then it was making a grinding noise.

Ptu going out. Service 4 wheel drive light on. Car wasn’t in an accident. Four-wheel-drive will not activate any longer. Very costly Repair for a part that just went out with not even being used.

Had cruise control on set on 64 up and down hills and around curves it just started going faster & faster I had to stomp the brakes 3 times to get it to quit afterwards the power train is now not shifting right it still was at times going to shop staying at 27 to 35 rpm’s, made it to shop

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" displayed. The vehicle was taken to the dealer, who determined that the power take-off unit experienced internal damage and the PTU needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 130,000.