2020 JEEP CHEROKEE Complaints

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train). The contact called several local dealers. The vehicle was towed to an unknown dealer. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The contact had not experienced a failure.

My 4WD guage is displayed with a "service repair needed." I believe the PTU is defected as my vehicle never needed to engage to 4WD. My vehicle vibrates while driving, and acceleration handling is poor.

this is not a safety issue but not sure who to notify..The black paint on the front side window frames is peeling off real bad. Would this be a warranty issue? Thank you,

Sometimes when I am driving and stop, the automatic engine does not turn back on. This has caused my car to stop and need to be restarted in the middle of the road and the amount of times this happens has been increasing.

Power Transfer Unit Failure diagnosed by Safford Dodge, Jeep dealership in Fredericksburg, VA. My VIN is not showing up as part of the recall. My car is still awaiting repair.

The contact owns a 2020 Jeep Cherokee. The contact stated that the 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure; however, the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 26V290000 (POWER TRAIN); because the VIN was not included. The vehicle was not repaired due to the cost. The manufacturer was contacted and confirmed that the VIN was not included in the recall. The failure mileage was approximately 86,000.

The power transfer unit went out of car at 67000 miles (just out of warranty). Haven't got fixed due to expensive. Now has 144000 miles on it and still not fixed. Noticed there were other recalls but mine wasn't part of it yet PTU went out.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 7 MPH in the driveway, the service 4WD warning light illuminated. The contact stated the failure was associated with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was taken to the local dealer where it was diagnosed and determined that the transfer unit needed to be replaced. The vehicle was not repaired because the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 118,000.

4WD has issues with the transfer case and cars up to 2019 had issues. I cant get parts and it is not safe to drive.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 55 MPH, the contact noticed an abnormally loud sound. The contact stated that the rear sunroof panel fractured without impact, and the shattered glass fell all over the interior of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000.