2014 JEEP CHEROKEE Complaints

I was driving my jeep when all of the sudden it kicked out of gear and was put in park. This has happened on another occasion and the dealership told me it was likely due to the battery but now I see the recall and it fits Word for Word. What happened with my vehicle.

Beginning of this year vehicle was taken into mechanic for issues. It had rear differential, exhaust and motor mounts all repaired/replaced! The vehicle still had alot of vibration and just 3 weeks ago wouldn't start! Was towed to dealership since my machanic couldn't work on code issues that was code that came up on Diagnostic machine! Was told by dealership today that the pcm, fuel pump and battery are all faulty! There were multiple recalls since 2020 for the pcm, fuel and electrical the 2014-2020 jeep cherokees. It was taken in for the two recalls we received and wasn't repaired, was just looked at! Now we are having more issues with the vehicle! I have reported this to Chrysler, they are supposed to return my call after making claim and speaking to dealership! This vehicle has had a new engine and transmission put in by dealership in 2016 under warranty. We spent over $3000 in repairs since then to the rear differential, exhaust and engine mounts! Was told this new repair will be another $3000 for the fuel pump, pcm, and battery!

The contact owns a 2014 Jeep Cherokee. The contact stated upon making a turn from a complete stop, he heard an abnormal clunking sound coming from the front driver's side tire. There was no warning light illuminated. The contact was able to continue driving; however, the failure reoccurred while making turns from a complete stop. The vehicle was taken to the dealer where it was diagnosed that the bolts that held the transfer case to the power transfer unit had detached, causing the transfer case to fracture. The dealer diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The contact stated that an unknown TSB was associated with the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 121,014.

The contact owns 2014 Jeep Cherokee. The contact stated that after refueling, while driving 5-10 MPH, the vehicle shut off inadvertently. The contact was able to restart the vehicle and continued driving. The contact stated that the failure reoccurred several times while driving after refueling the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the powertrain control module indicated a catalytic convertor failure due to the inner part of the catalytic converter being missing. The catalytic converter was replaced; however, while driving after refueling, the accelerator pedal was depressed but the vehicle hesitated to respond and made an abnormally loud sound. The contact turned off and restarted the vehicle. The contact was able to continue driving. The contact became aware of Chrysler Campaign Number (Powertrain Control Module). The manufacturer was notified of the failure and referred the contact to the dealer for a software update. The vehicle was taken to the dealer who completed the software update; however, the check engine warning light illuminated a year and three months later. The vehicle was not repaired. The failure mileage was approximately 116,245.

* The component or module that operates the emergency parking brake. I'd say the Jeep garage threw out the old one upon the repairs. I do have a pic of the unit that was bad. *The parking brake was locking in while it was parked and could not move it. Then when I did get it moving it was always scary. I do know that it could have locked in at any time and cause me to crash. During some of this time I had been driving my young granddaughters in it before knowing what was happening. We could have all been killed is my opinion. * My own mechanic had my vehicle for 2 weeks trying to find the problem. The parking brake module is down inside the spare wheel cover under the tire and there are air vents in there also. So water was running into the well and corroded the module. The vents have a covering that was also bad thus letting in water. Mechanic confirmed that was the problem. Then Jeep was taken to a local Jeep service center and they also confirmed that the water had corroded the module thus causing it to malfunction. They had my car for about 3 weeks because one they had to let the tire well area get totally dried out then wait for parts. And no messages, no warnings in the car of this. The part that bothers me the most is I have reported it to Jeep and they were no help. I feel I should get some reimbursement. I had to pay in total almost $2000 for these repairs. And this was a car bought off a GM lot was a trade in. They were called also and say to me well we dont know if anything is wrong like that......I get that but no help. I had just bought the vehicle Dec 30th drove for a few months then this happened. A 20k vehicle and 2 months later major repair. Just feel I should get some financial help.....and more importantly I have read others having this exact issue and almost crashed ...should be looked into hard.

We purchased this vehicle in 6/2020. Last year had to replace the fuel system because of the vehicle randomly stalling after filling up the tank. This happened randomly so it could have caused a life threatening situation. The cause of this stalling is fuel getting into the EVAP system, and requires replacing the fuel pump and evaporative charcoal canister to rectify. No recall on this even though numerous complaints, it costed us $1700. We now have been having issues of the vehicle hesitating when pulling into traffic and issues with the automatic gear shifting randomly since about 70,000 miles on the car. Recently it got so bad the vehicle would slow down while pressing on the accelerator. We took it into the dealership and they were able to uncover a transmission issue even though there were no warning lights or system warnings. If we didn’t take it in it could have caused a serious injury and accident. There are recalls on more expensive and newer models of this same model 9 speed transmissions but all Chrysler is doing for this model is doing a cheap software update that has NOTHING to do with the issue many cars are having. The below article explains the issues that Chrysler is not helping customers out at all, just putting peoples life’s in jeopardy to avoid paying for the transmission recall on all 2014 Jeep Cherokee vehicles even though it is a MAJOR safety risk. https://www.vehiclehistory.com/articles/2014-jeep-cherokees-problems-and-recalls-cover-powertrain-failures-cruise-control-malfunctions-and-faulty-airbags I am attaching their response which basically says sorry, Chrysler doesn’t care if the vehicle is unsafe and we don’t care how much money it is costing our customers to make it safe because Chrysler is making money off those repairs.

It appears there is a problem with the engine oil cooler part that jeep need to fix so customers do not need to worry about oil leaks due to poor manufacturing of plastic parts Oil cooler fix is not cheap and why they put plastic parts near an engine that gets hot.

The contact owns a 2014 Jeep Cherokee. The contact stated while at a stop sign, the vehicle jerked and would not accelerate as needed, without warning. The contact stated that after several minutes the vehicle accelerated unintendedly. The vehicle was taken to the dealer and the contact was informed that there was a leak in the front motor mount and valve body. The contact was informed that the transmission might need to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 66,000.

Everytime i put m y car in reverese, back up, stop, and then put my car in Drive mode, the car will just stall out, The whole car turns off, Occasionaly, the car will not even shift and will be stuck in Reverse. When that happens, i am unable to turn the car and obisouly i am not able to restart the car. I then have to initatite the emergency brake, then wait sometimes up to an hour. Then try to shift the care to park to restart the car. Then once i restart the car it appears the car works just fine until next time i reverse.

The transmission SWC 4WD light is on. When brought to Jeep they are saying the part PTO unit is on back order and they will not assist me to fix the car. I have researched and the 2014 3.2 liter engine with 4wheel drive has faulty PTO unit and approximately 100,000 have experienced this problem. I am 75 with a low mileage car and need help.