2019 JEEP CHEROKEE Complaints

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle jerked abnormally. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 30,000.

I have a 2019 Jeep Cherokee, on August 6th around 545AM, while on Highway 70E In Maryland, my Transfer Case completely seperated itself (Per Repair Shop). I immediately pulled over, there was lots of smoke. Roadside Assistance towed my Vehicle to repair shop. Repair Shop and Jeep Dealership have told me that the Transfer Case won't be in for approximately 2 Months, due to the Large Quantity on Order for the 2019 Jeep Recall, however my VIN was not on this Recall and clearly this is a known issue. Since this is a known issue, and so many being on Order, why is my VIN not apart of the recall and since it just completely separated causing a huge sudden safety issue, what needs to be done to add this to the Recall?

My car started making a grinding noise when making a sharp right hand turn. I took this to a garage and was told the PTU is faulty. I have since found out there was a recall for this on Jeeps manufactured until Feb of 2019. Mine was manufactured in March of 2019 and has the same issue as in the recall. The PTU has been ordered but is on back order. If possible, please look into expanding the dates of manufacture for this recall as I know of 2 other Jeep Cherokees one of which was manufactured the same time as mine that have this same issue.

The Power Transfer Unit and Transfer Case Assembly failed, it is currently available for inspection. The vehicle experienced unexpected loss of motive power at highway speed, additionally there was a noticeable front-end vibration and resulting dangerous change in drive quality. Finally, there was a loss of park function. The vehicle problem was confirmed at the dealer and is currently waiting a complete replacement of the Transfer Case and Power Transfer Unit. There was no warning prior to the problem, the Service 4WD warning lamp did not illuminate until approximately 1 week after the problem. Immediately after the initial front-end vibration and loss of power I took the vehicle to a mechanic, and they couldn't replicate the issue. It was determined the brake pads could have caused the vibration. Upon the second incident and when the service 4WD light came on I took the vehicle to the dealer where the service department determined it was the transfer case and PTU.

Jeep power transfer unit failed while driving. Vehicle cannot be driven safety. I had to quickly move to the shoulder of the road. Vehicle can only be driven at 10 mph or less. Chrysler Group (Stellantis) admits the part is defective and had a campaign to replace. I have been without use of the vehicle since the end of May and Jeep keeps the part on backorder.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact was fearful of driving the vehicle due to safety concerns.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 60 MPH, the message "Service 4-WD" was displayed. The contact stated that the failure also occurred during cold starts. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be replaced. The contact was advised that there was a recall related to the failure, but the VIN was not included. The vehicle was not repaired. The manufacturer was contacted and confirmed that the VIN was not included in NHTSA Campaign Number: 25V011000 (Power Train). The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

After an accident occurred the drivers seat moved forward. The incident was a minor collision. During the repair of the vehicle, the body shop stated the seat could not be fixed. Drivers seat may not be moved forward or back now, making the vehicle unsafe to drive for certain people.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit (PTU) had failed and needed to be replaced. The dealer informed the contact that although the recall parts were not yet available, the parts could be ordered under the warranty of the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

The 4wd has a warning light that says 4wd not available. I had my mechanic run the code C14A7-97 and it stated PTU Motor - Component or System Operation Obstructed or Blocked - Active, Pending, Stored. I looked it up and there is an issue with this with the code C01 stating this is an issue but my vehicle says there are no recalls on my vin. I have all the symptoms listed in the report saying it is a recall. I live in Montana I need 4wd