2014 JEEP CHEROKEE Complaints

While driving the vehicle- the service emergency brake light came on. The emergency break then automatically engaged on its own and would not disengage. The car had to be towed because the e-brake would not disengage. It was raining the day this occurred. Dealership indicated that water got to the e-brake electronic components and corroded/fried the components and therefore need to be replaced. This also caused the calipers to seize and rotors/pads to need replacement. Jeep dealership and customer care are refusing to cover any costs of damage even though I've asked them to look into the active investigation being conducted on this issue as well as similar water intrusion issue with models that had power liftgate previously. https://www.cnet.com/roadshow/news/jeep-cherokee-parking-brake-investigation/ https://www.autoevolution.com/news/13-million-jeep-cherokee-vehicles-may-be-recalled-over-parking-brake-issue-194687.html

The contact owns a 2014 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the vehicle lost electrical power failed and the power steering failed to operate as needed. The contact stated that the vehicle failed to accelerate as needed and had started to lunge forward intermittently while driving. The contact pulled over and waited for nearly an hour before the electrical system returned to normal operation. The contact stated that the 4WD, check engine, power steering, and electronic steering control lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the failure could not be duplicated. The vehicle had not been repaired. The contact stated that the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 81,000.

In the spring of 2021 my parking break and break light illuminated on my dash, my electronic emergency break would not disengage nor would my vehicle move in drive or reverse. After bringing my vehicle to a local mechanic, they diagnosed the issue that the EPB (electronic break module) which is located inside the rear end of the vehicle was corroded from water damage. (See attached images)

Electronic park brake engaged without prompting. Dash indicator lights for Park Brake & Transmission Service along with 'D' for Drive on dash flashing. Could not move car due to park brake engaged. Took several restarts to disengage it. Happened twice with no dash warnings between incidents. Park brake engaging while driving is dangerous and I don't feel safe in this vehicle as I have had a prior issue with losing acceleration on the freeway leading to a scary event.

The park brake will not disengage the park brake is located in the rear driver side compartment behind the rear tire which gets water corrosion every time it rains and once it is corroded the park brake will not disengage this happens to be an issue with every 2014 jeep care Cherokee sport I’ve had to have the park brake module replaced several times and have read several service bulletins where this has been an issue

The contact owns a 2014 Jeep Cherokee. The contact stated that on several occasions while driving at various speeds, the transmission failed to shift to the proper gear. No warning light was illuminated. As a result, the contact was concerned that the failure could potentially cause an accident. The vehicle was towed to the dealer where it was diagnosed that the Power Transfer Unit (PTU) failed, and a software update was performed. The vehicle was repaired; however, the contact stated that a month later after he started the vehicle and the accelerator pedal was depressed, the RPM fluctuated, and the vehicle failed to respond. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 84,000. The consumer stated a PTU was ordered in June 2022 and received the back after repairs in Dec. 2022.

The contact owns a 2014 Jeep Cherokee. The contact stated that on multiple occasions she heard a swishing water sound in the front driver’s and passenger’s side doors. The parking brake warning light illuminated and activated, and the parking braked then failed to disengage. The vehicle was towed to the dealer where it was diagnosed with water intrusion into the vehicle, which caused corrosion to the brake system wiring. The contact was informed that the wiring needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000.

When driving the vehicle it shakes tremendously and a message comes on that say shift gear to park when we are in drive we shift to park and the vehicle shuts down we could be driving at a speed at 45 and this just happens. This issue happen three times before the vehicle was able to completely start up to get us home. We took the vehicle to the dealership when under warranty they refuse to check it because no indicator light was on.

The jeep has transmission problems. It will perform jerky movements while at a stop sign when taking off when trying to proceed to a higher speed it does jerky movements sometimes forcefully makes us hit or heads on the on the head covers. We’ve had software updates on the vehicle two or three times and that has not fix the problem on the transmission. In conclusion, this 2014 jeep Cherokee sport 4 x 4 has transmission problems and I know it’s going to be very very expensive to fix I am also aware that there are other individuals that have similar problems with these type of vehicles, this needs to be addressed. Thank you

What component or system failed or malfunctioned, and is it available for inspection upon request? - When you fill up the gas tank, the car will buck and stall and turn off until the gas tank is less than full (usually about 3/4 full before it starts driving properly again). This has caused the car to shut off completely and not restart even in the middle of driving / in traffic and is a major safety hazard. How was your safety or the safety of others put at risk? - The car stops unexpectedly and will not restart on the road. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes, I have documentation from several trips to the dealer and the mechanic. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No