2017 JEEP CHEROKEE Complaints

The lights on gear shift all comes on all at once and the computer says shifter needs servicing I turn the jeep off and turn back on and everything is back to normal

The shifter service light comes on a lot when I am driving and it scares me. I had to get off the road and turn the car off and back on for the light to go off!

I see that the 2014-2016 Jeep Cherokees, were recalled for a SERVICE SHIFTER, my 2017 is now showing the same warning. I seems to me that JEEP has never fixed the problem, and the 2017 should also have the same recall. I have to pay $167.00 for a diagnostic and then what ever the cost of the repair - I am very confused why my jeep does not fall under the recall as it is obvious to me that the issue with the electronic shifter was never fixed!

The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle was displaying a failure with the power transfer unit (PTU). The contact stated that the PTU needed to be replaced and the Service Shifter needed to be repaired. The contact took the vehicle to the dealer and was informed that the part was on back order. The service shifter had been repaired through a software update under recall. The contact stated that the service shifter failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

The PTU failed on my 2017 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to my local Jeep dealership. The Jeep dealership performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU and needs to be replaced. The dealership gave me a quote of $2,800 to replace the bad PTU. The dealership informed me that it wasn’t covered under warranty and there is no recall on my vehicle. I did not get the PTU replaced. When I did a Google search I found there is an extremely large number of Jeep Cherokee owners with bad PTUs without a recall. Apparently Jeep did recall some 2014 - 2017 Cherokees, but the recall is VIN specific. There is clearly an issue with the Jeep Cherokee PTUs. This is unacceptable!

Gear shifter errors and brings up "Service Shifter." Vehicle has to be completely shut off to clear error. Whewn the notificaion appears vehicle chages gears roughly and doesnt initiate park. Error has happend on highways, city street, or whenever the vehicle is placed into drive. It had only happend a couple times until receintly where its becomming more frequent, every other day as of now.. Dealer was unable to replicate the error, its to sporadic, and a OBDII reader shows nothing. I have pictures from a couple of the most recent times

Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!

Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.

Weather condition was partly overcast, roads were dry, temperature was in the mid 80s F. 1.) I was stopped at a stop light with my foot on the brake and vehicle was in neutral. When I shifted into gear, without taking my foot off of the brake, the alarm telling me to put my foot on the brake before shifting into gear went off. The brake system felt normal, correct foot pressure and in the mostly up position. I shifted into park, still keeping my foot on the brake. The warning alarm went off so I shifted into gear and proceeded. 2.) I reached a speed of 30mph. When I came to my turn, 1500 feet from where the stop light was, I stepped on the brake. The brake pedal had pressure for about a second then the pedal went soft and all the way to the floor. The brakes were in a complete failure at this moment. 3.) Instead of turning I continued straight and shifted into manual gear, downshifting to slow the vehicle. I also activated my emergency lights. 4.) When I reached a speed of 5 mph I pulled over to the side of the road and activated the emergency brake. My vehicle skidded and then stopped.

We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.