2017 JEEP CHEROKEE Complaints

Parking brake actuator and Parking Brake Module--WATER SOAKED Car was towed to dealer as it was inoperable due to the parking brake being locked in position and I was unable to release. The Mechanic replaced left side parking brake actuator as it was locked up. He then found it still didn't work and found the parking brake module water soaked underneath the spare tire and trim. He also had to replace the park brake switch. He did not know what caused it and I'm terrified that this issue is going to happen again and causing me danger while driving this vehicle.

Trouble with power transfer unit and dealer mechanic said it needs to be replaced. Noticed there has been a recall involving other vehicles and was concerned that about my jeep Cherokee and the information from the dealer mechanic today.

My Power Transfer Unit is bad on my 2017 Jeep Cherokee. My light came on that says service 4WD. I took it to the Jeep Dealer who states that my Jeep showed a code c14a7-97 and it said my PTU is bad.

in august 2021 my got a service parking brake warning. took to dealership to make a appointment got more warning on the drive there for traction control,brake warning and check engine. got a appointment for later in week. asked was it OK to drive was told yes it was OK. got in car to leave and every 4 to 6 inches parking brake would lock up. tried a few times to move car but couldn't go any where keep locking brakes up. went inside told service advisor said i would have to leave it with them. called for a ride and while waiting for ride service advisor tried to move car and same thing happened to him. they replaced parking brake module. then in January 2022 left work and got service parking brake warning again then traction control also after a few miles. managed to make it home and called dealership and got a appointment for a few days later. when i tried to go to work next time car would not start battery was dead. had it towed to dealership and the brake module and terminal was corroded and green also battery was shorted out and would not hold a charge { fried the battery}. had to replace battery,control module and wiring harness this time. guess i was lucky it didn't catch fire this time or it happen while driving at highway speeds.

Parking break has unexpectedly engaged multiple times while vehicle is at stop lights, transmission is in Drive, or while parked and transmission is in Park. I have not yet experienced this issue while vehicle is in motion.

Power Transfer Unit falls off because of acknowledged manufactured defect: 1.While it seems extremely unlikely for all bolts of the power transfer unit to eject and/or shear, it is worth noting that increased stress & strain upon an un-torqued bolt could lead to such a condition. Review of the Jeep Cherokee Forum resulted in discovery of identical incidents associated with the Jeep Cherokee Trailhawk, specifically in the affected model range of Safety Recall W47. 3.Safety Recall W47 States: “The PTU on about 67,240 of the above vehicles may have been built to allow relative movement between the differential input splines and the transmission output shaft. This condition may result in the teeth of the input splines wearing off, which may eventually cause a loss of engagement between the transmission and the differential inside the PTU. If this occurs, torque cannot be transferred between the front wheels and the transmission, which will result in a loss of motive power while the vehicle is in motion and a loss of the PARK function while stationary. A loss of motive power or PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. 4.The repair completed via Safety Recall W47 was: “Reprogram the affected vehicles with software for the Drive Train Control Module (DTCM) and the Electric Park Brake (EPB) that will maintain vehicle propulsion by engaging rear wheel drive function and prevent rolling in the PARK selection by activating the electric park brake if a failed input spline occurs” 5.Safety Recall W47 did not correct the root cause of the problem, which was a manufactured defect creating relative movement between the differential input splines and the transmission output shaft. Improper tolerance of high velocity rotational components results in high vibrations that propagate through ancillary equipment. Damage and ware caused by high vibrations is a scientifically plausible explanation for sheared bolts.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving 55 MPH, the vehicle started jerking with the service shifter message displayed. The contact stated that the gear shifter indicator lights were flashing. The contact took the vehicle to the dealer who repaired the bezel kit shifter and the jumper wiring harness. The failure reoccurred. The contact stated the failure was related to NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,685.

Our 2017 Cherokee 46k displays “service shifter” and all lights on the shifter go red. The first time this happened (summer 2020) the dealership Hopkins, MN told me not to drive the vehicle and to bring in for service. They were not aware of this issue which I don't believe now. The appointment was 4 weeks out and once the dealership looked at vehicle as lights were off they could not diagnose. 2nd time this happened was not able to get into dealership that day. 3rd time this happened (7/22/2022) I immediately called the dealership on issue and they refused to look at vehicle the same day and told me to bring in on Monday 7/25/2022. Next day the lights did not come on. each time I call the Jeep dealership they give me a different response. Don't know if its safe to drive the vehicle in this state. There should be a recall on this issue.

UNKNOWN. When driving my Jeep there will be times where I go to accelerate and my transmission will jump. Also while I’m driving all of my gears on my shifter will turn red and a message will pop up saying service shifter. It’s been happening for a few years but the last time it happened was today 7/22/2022.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving approximately 25 MPH, the vehicle lost motive power and stalled. The service parking brake, service transmission, and check engine warning lights were illuminated. The police arrived on the scene to guide the traffic around the stopped vehicle. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed. The vehicle was then towed to a dealer and diagnosed with a power transfer unit failure. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 81,000.