2018 JEEP CHEROKEE Complaints

SERVICE SHIFTER LIGHT IS ON AT 39K MILES. IT WAS ON WHILE STATIONARY, IN PARK, AND WHILE IN MOTION, IN DRIVE.

MY SERVICE SHIFT LIGHTS UP ON DASH AND ALL THE LIGHTS FOR P,R,N,D ALL LIGHT UP. THIS NEEDS A RECALL I HAVE READ HUNDREDS OF ISSUES WITH THIS AND SOME ARE GETTING ATTORNEYS. THIS NEEDS TO BE RECALLED MY JEEP ONLY HAS 48000 MILES. AND IF I'M SERIOUSLY INJURED I'LL BE SUING ALSO. YOU CAN'T LET THIS CONTINUE THESE DEALERSHIPS NEEDS TO HANDLE THIS AS A RECALL!

BOUGHT MY VEHICLE 12/21/2017. HAVE HAD NOTHING BUT PROBLEMS EVER SINCE. TOOK MY CAR TO [XXX] IN AUSTIN WHERE IT WAS PURCHASED SEVERAL DIFFERENT TIMES. I WAS ALWAYS TOLD THERE WAS NOTHING WRONG WITH IT. IN NOVEMBER 2019 MY CAR BROKE DOWN AND I PAID TO HAVE IT TOWED TO THE DEALERSHIP IN SA SINCE THAT IS WHERE I WAS RELOCATED TO FOR WORK. BLAMED IT ON MY OIL WHICH I WAS NEVER NOTIFIED BY MY VEHICLE IT WAS EVEN LOW. ENGINE HAS NOT BEEN ACTING RIGHT SINCE. 5/21/2020 I WENT ON A TRIP BUT ONLY MADE IT TO WACO. VEHICLE SHUT OFF GOING 70 MPH ON THE FREEWAY AND I ALMOST GOT HIT BY SEVERAL DIFFERENT VEHICLES BECAUSE OF IT. 5/26/2020 DEALERSHIP CALLED ME TO LET ME KNOW I WAS GETTING A NEW ENGINE SINCE MINE WAS COMPROMISED BY THE OIL IT WAS CONSUMING. NOW I AM BEING TOLD THAT I HAVE TO DRIVE IT AND TEST IT BEFORE THEY WILL REPLACE IT. HAVE DONE AN INTENSIVE AMOUNT OF RESEARCH AND THIS IS A HUGE LIABILITY TO PUT MY LIFE IN DANGER FOR A TEST THEY NEED FOR THE COMPANY. CALLED THE LOCATION I PURCHASED IT AT AND SURPRISE THEY WILL NOT TAKE CARE OF IT. NOTHING BUT PROBLEMS WITH THIS VEHICLE SINCE I PURCHASED IT AND THEY HAVE NEVER DONE ANYTHING TO MAKE IT RIGHT.*DT*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN DRIVING A SHIFTER SERVICE LIGHT COMES ON. ALL ON THE RED LIGHT INDICATORS COME ON BY SHIFTER. *BF*JB

TURNED ON JUST FINE, PULLED OUT TO THE STREET FROM THE STORE GRADUALLY. SLOWED DOWN FOR THE RED LIGHT AND BEFORE I STOPPED ALL THE RED LIGHTS TURNED ON ON THE SHIFTER AND THEN ON MY SCREEN IT SAID SERVICE SHIFTER. I'VE ONLY OWN THIS CAR FOR A MONTH AND DOESN'T EVEN HAVE PLATES ON IT YET. 43000 MILES WHEN BOUGHT AND I'M NOT A HAPPY PERSON

THE SERVICE SHIFTER ERROR HAS REPEATEDLY COMING ON DESPITE THE SHIFTER HARNESS BEING REPLACED TWICE, THE HARNESS BEING REPLACED AND COMPUTER UPDATES. ALL THE LIGHTS ON THE SHIFTER TURN RED. THE CAR RANDOMLY JUMPS TO 5000 RPMS AND WILL GO INTO NEUTRAL OR PARK WHILE DRIVING. THE CAR WILL HESITATE WHEN ACCELERATING FROM A STOP AND IS VERY UNSAFE TO DRIVE. I HAVE CONTACTED CHRYSLER JEEP ABOUT THE ISSUE AND THE CAR HAS BEEN IN THE SHOP MULTIPLE TIMES OVER THE YEAR AND HAS RECENTLY BEEN IN THERE FOR A MONTH. *TR

SHIFTER SERVICE WARNING STATING NEEDS SERVICES APPEARS WHILE DRIVING ON THE HIGHWAY. WHEN SERVICE LIGHT COMES ON ALL THE LIGHTS ON THE SHIFTER ARE LITE UP RED. DEALER IS NOT AWARE OF ANY RECALL WHEN I TURNED THE ENGINE OFF THE SHIFTER SERVICE LIGHT GOES AWAY HOWEVER COMES BACK IN A FEW DAYS TO A WEEK OR SO LATER. HAS HAPPENED AT LEAST 4-5 FIVES NOW IN LAST 2 MONTHS

UPON ENTERING A LEFT OR RIGHT TURN IN MOTION, VEHICLE SHUTS OFF AND DISPLAYS A MESSAGE SAYING THE VEHICLE MUST BE STOPPED TO SHIFT. UPON RESTARTING THE VEHICLE IT TAKES MULTIPLE ATTEMPTS TO GET THE CAR STARTED. IT HAS HAPPENED TWICE TO MYSELF, AND ONCE TO MY WIFE WHOM IS PREGNANT AND WAS IN AN INTERSECTION WHEN IT OCCURRED. THIS PROBLEM HAS OCCURRED ON MULTIPLE DAYS.

PURCHASED A 2018 JEEP CHEROKEE IN MAY OF 2019. A FEW MONTHS IN TO OWNERSHIP I HAD AN ODD OCCURRENCE WHERE ALL OF THE LIGHTS ON MY GEAR SHIFT PRND WERE ALL LIT UP RED. AND THE WARNING NOTATION ON DASH SAID "SERVICE SHIFTER". IT WAS ALARMING BUT HAPPENED ONCE OR TWICE OVER A PERIOD OF SEVERAL MONTHS SO I THOUGHT IT WAS A FLUKE OR MISHAP. FAST FORWARD TO MARCH OF 2020, RIGHT UNDER A YEAR OF OWNERSHIP AND THE SERVICE SHIFTER PROBLEM HAS BECOME NEAR CONSTANT. I WILL HEAR A 'DING' IN THE MIDDLE OF DRIVING, SOMETIMES AT HIGH SPEEDS ON THE FREEWAY, THE GEAR SHIFTER WILL TURN ALL RED AGAIN AND THE MESSAGE APPEARS ON SCREEN. WHILE THIS IS HAPPENING YOU CANNOT GET ANYTHING ELSE TO COME ON THE SCREEN....FUEL ECONOMY OR SPEED, WHICH I USE REGULARLY IN MY VEHICLE. ---I CONTACTED MY DEALERSHIP AND WAS TOLD THERE ARE NO ACTIVE RECALLS ON THIS VEHICLE AND THAT I AM OUT OF BASIC WARRANTY AND THE POWERTRAIN WARRANTY WOULD ONLY COVER ENGINE/TRANSMISSION, THUS NOT HELPING ME IN THIS SITUATION. AFTER HEARING THAT FROM THEM I DECIDED TO LOOK UP THIS ISSUE ONLINE AND IMAGINE MY SURPRISE TO SEE I AM NOT ALONE WITH THIS ISSUE. I CAME ACROSS NUMEROUS SIMILAR COMPLAINTS. PLEASE LOOK INTO ISSUING A RECALL FOR THIS ISSUE AS IT COMES ON SUDDENLY AND IS STARTLING WHEN YOU ARE DRIVING AND IT HAPPENS. IT HAS BECOME QUITE AN UNSETTLING EXPERIENCE DRIVING THIS VEHICLE THAT I HAVE OWNED LESS THAN A YEAR.

TL* THE CONTACT LEASED A 2018 JEEP CHEROKEE LATITUDE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE OPERATED AS INTENDED AFTER THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO QUIRK CHRYSLER DODGE JEEP RAM OF DORCHESTER (40 HALLET ST, BOSTON, MA 02124) WHERE THE GEAR SHIFTER BEZEL WAS REPLACED HOWEVER, THE FAILURE RECURRED SOON AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE A 40 POINT INSPECTION WAS PERFORMED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS LINKED TO A LOW OIL PRESSURE. THE DEALER INFORMED THE CONTACT TO MONITOR THE OIL AND TO RETURN ONCE THE VEHICLE HAD ACCUMULATED AN ADDITIONAL 1,000 MILES. THE CONTACT BROUGHT THE VEHICLE BACK ON TWO SEPARATE OCCASIONS AFTER DRIVING 1,000 MILES HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 17,844.