2015 JEEP CHEROKEE Complaints

THERE WAS A MESSAGE THAT APPEARED THAT SAID 4WD SYSTEM IS UNAVAILABLE SERVICE REQUIRED, AND IT STOPPED MORE THAN ONE TIME ONE OF THE TIMES WAS ON THE HIGHWAY AND IT CAUSED TRAFFIC.

THE DESCRIBED VEHICLE WAS SUBJECT TO RECALL W47 WHEREIN THE PTU SPLINES COULD DEGRADE CAUSING THE VEHICLE TO HAVE NO MOTIVE POWER AND COULD ROLL AWAY. THE RECALL UPDATED THE SOFTWARE TO ESSENTIALLY INSTRUCT THE VEHICLE TO ENGAGE THE PARKING BRAKE AND ALLOW MOTIVE POWER WITH REAR WHEEL DRIVE. THE RECALL DID NOT CALL FOR THE REPLACEMENT OF THE FAULTY PART, JUST A MEANS OF KEEPING THE VEHICLE SAFE ONCE THE PART FAILED. THE RECALL WAS ISSUED IN JULY 2020 AND WE TOOK OURS TO FREMONT MOTORS JEEP (WYOMING) AND HAD THE SOFTWARE UPDATED (RECALL ADDRESSED). ON FEBRUARY 20, 2021, MY WIFE WAS DRIVING THE VEHICLE FROM WYOMING TO IOWA ON INTERSTATE 90. AS SHE CROSSED FROM SOUTH DAKOTA INTO MINNESOTA, THE PTU FAILED WHICH ALSO LED TO THE FAILURE OF THE DRIVELINE CONTROL MODULE. SHE WAS USING THE INSIDE LANE AND PASSING OTHER TRAFFIC WHEN THE VEHICLE SUDDENLY LOST POWER, THE ENGINE REVVED, AND THE VEHICLE TRIED STOPPING ITSELF. SHE WAS ABLE TO NEGOTIATE OTHER TRAFFIC, AVOID A COLLISION, AND PULL OFF THE RIGHT SIDE OF THE ROADWAY. THE OUTSIDE TEMPERATURE WAS -8F. I WAS ALREADY IN IOWA AND DROVE AN HOUR TO RETRIEVE HER AND HER BAGGAGE FROM THE VEHICLE. THE VEHICLE WAS TOWED TO SIOUX FALLS, SD, AND WAS LATER DIAGNOSED AND REPAIRED BY BILLION JEEP. IT WOULD SEEM THAT THE RECALL SHOULD HAVE INCLUDE REPLACEMENT OF THE KNOWN FAULTY PART AND NOT JUST AN UPDATE TO THE SOFTWARE TO ADDRESS THE VEHICLE "AFTER" THE PART FAILED. IT CREATED A DANGEROUS SITUATION FOR MY WIFE AND THE OTHER PEOPLE SHARING THE ROADWAY THAT NIGHT. RECALL W47 OBVIOUSLY DID NOT ADDRESS THE ISSUE FAR ENOUGH. IT CERTAINLY FAVORED THE MANUFACTURER OVER THE SAFETY OF THE VEHICLE OWNERS.

WHILE OPERATING THIS VEHICLE ON A ROADWAY THE VEHICLE IS MAKING SCRAPING NOISE AS IF IT NEEDED BRAKE PADS, AND HAS HARDLY ANY BRAKING ABILITIES AND DOES NOT WAIVER IN INTENSITY OR BRAKING ABLITY EVEN WITH EXTRA PRESSURE TO THE BRAKES PEDDLE. THE BRAKING SYSTEM WAS CHECKED AT A SERVICE REP. WHO ADVISED THE BRAKE PADS WERE FINE, HOWEVER THE ON BOARD COMPUTER GAVE CODES THAT THE POWER STEERING COMPUTER SOFTWARE WAS INTERFEARING WITH THE BRAKING SOFTWARE. PLEASE ADVISE WHAT I NEED TO DO THIS IS MY YOUNGEST DAUGHTERS DAILY VEHICLE.

THE OIL FILTER HOUSING IS MADE OF PLASTIC, CAUSING IT TO EASILY BREAK MOST LIKELY DUE TO OVERTIGHTENING WHEN GETTING AN OIL CHANGE, THEN THIS CAUSES OIL TO LEAK ONTO THE EXHAUST PIPE BEING A POTENTIAL FIRE HAZARD, SINCE MOST PEOPLE GO GET THEIR OIL CHANGED AT A BUSINESS NOT THEMSELVES YOU WOULDN'T KNOW UNTIL IT IS TOO LATE AND NOBODY WILL ACCEPT FAULT, JEEP NEEDS TO RECALL AND MAKE THIS HOUSING OUT OF METAL TO PREVENT THIS ISSUE.

I FREQUENTLY GET A WARNING LIGHT AND SCREEN THAT SAYS 'AUTOMATIC START STOP IS UNAVAILABLE'... THIS IS USUALLY AS I'M DRIVING NOT EVEN WHEN THE VEHICLE IS STOPPED. RANDOM AND USUALLY EVERY TIME I'M DRIVING IT HAPPENS AT LEAST ONCE

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE TRANSMISSION REMAINED IN NEUTRAL AND FAILED TO SHIFT INTO ANOTHER GEAR. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A CERTIFIED MECHANIC WHO REFERRED HIM TO AN AUTHORIZED DEALER FOR ASSISTANCE. THE CONTACT CONTACTED SALSBURY'S CHRYSLER DODGE JEEP RAM (13939 AIRLINE HWY, BATON ROUGE, LA 70817, (225) 926-8800) WHO CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

WATER IS LEAKING INTO THE CABIN OF THE VEHICLE FROM AN UNKNOWN LOCATION WITHOUT KNOWLEDGE FOR A WHILE CAUSING THE CARPET TO BECOME MOLDED, WHICH IS HARMFUL TO BREATH. NOTICE A LOT OF OTHER PEOPLE ARE HAVING SAME ISSUES WITH NOT RECALL BEING DONE. THIS COULD ALSO CAUSE ELECTRICAL PROBLEMS WHICH WILL LEAD TO A FIRE

ON JULY 29,2020 (THE DAY I BOUGHT IT), MY VEHICLE'S TRANSMISSION COMPLETELY SHUTDOWN WHILE I DROVE IT ON THE INTERSTATE 8 HIGHWAY, FORCING ME TO VEER ONTO THE SHOULDER. MY VEHICLE'S TRANSMISSION ALSO COMPLETELY SHUTDOWN COUNTLESS TIMES WHEN SLOWING DOWN TO A COMPLETE STOP, WHICH HINDERS TRAFFIC BY FORCING ME TO PUT THE CAR INTO PARK BEFORE IT CAN BE TURNED BACK ON AND PUT BACK INTO DRIVE. MOST OF THOSE TIMES IT WILL NOT TURN BACK ON AGAIN ON THE FIRST ATTEMPT EITHER. ON NOVEMBER 19, 2020, FOR EXAMPLE, MY VEHICLE'S TRANSMISSION COMPLETELY SHUTDOWN FIVE TIMES IN BUMPER TO BUMPER TRAFFIC WHILE I DROVE IT ON THE INTERSTATE 5 HIGHWAY. SINCE THE MIDDLE OF NOVEMBER 20, 2020, ALMOST EVERY TIME I GO TO START MY CAR IT WON'T START UNLESS I FIRST POP THE HOOD AND WIGGLE THE NEGATIVE BATTERY TERMINAL CONNECTION FIRST. EVEN AFTER BUYING A NEW BATTERY. AROUND JANUARY 20, 2021, THE PARKING BRAKE WOULD NOT FULLY DISENGAGE AND MY CAR PROCEEDED TO SHUT OFF ONE BLOCK AWAY FROM MY HOUSE ON A CITY STREET. FOR FIVE MINUTES I WAS UNABLE TO RESTART THE CAR AND COULDN'T PUT IT BACK IN PARK AFTER DRIVING HOME. THE NEXT DAY, AFTER I TURNED ON MY CAR AND PUT IT INTO REVERSE, IT LURCHED FORWARD, MADE A BANGING SOUND, AND SHUT OFF. I WAS UNABLE TO PUT THE CAR IN PARK OR DRIVE AND LEFT IT IN NEUTRAL. THE PARKING BRAKE WOULD STILL NOT FULLY DISENGAGE AND THE MESSAGE "SERVICE PARKING BRAKE" APPEARED ON THE DASHBOARD. I STILL COULD NOT MOVE THE CAR INTO PARK OR DRIVE SO I TURNED THE CAR OFF AND LEFT IT IN NEUTRAL. LAST WEEK, I FORCED MY CAR INTO DRIVE AND TOOK IT TO THE KEARNY MESA CHRYSLER DODGE JEEP RAM DEALERSHIP, WHERE IT REMAINS. THE DEALERSHIP INSISTS TECHNICAL SERVICE BULLETIN 21-025-19'S EXTENDED WARRANTY INSTRUCTION DOESN'T APPLY TO MY CAR'S TRANSMISSION AND I INSIST THAT IT DOES. I ALSO SAW SOME OF THE CAR'S REAL AND VERY EXTENSIVE REPAIR HISTORY FOR THE FIRST TIME.

WHEN DRIVING THEN BRAKING I/ WE NOTICED THAT THE JEEP HAD VIBRATION AND CHATTERING ,SHAKING FEELING AT 65 MPH ON THE HIGHWAY. THEN STARTED TO NOTICE CHATTER AND SCRAPPING SOUND AT LOWER SPEEDS LIKE 25-35 MPH . SO LOOKING AT THE ROTORS I FOUND THE RIGHT REAR TO HAVE (2) TWO GROOVES ON IT . SO I TOOK IT TO BIG O IN SPARKS ,NV 89431 FOR A BRAKE INSPECTION AND THEY SHOWED ME THAT THE BRAKE PADS STILL HAD 65 TO 70 PERCENT LEFT AND THAT THE ROTORS WERE CRACKEDIN SEVERAL PLACES. THEY HAD TO REPLACE BOTH ROTORS AND BRAKE PADS . I FEEL THIS IS A DEFECT IN THE PRODUCT AND SHOULD BE INVESTIGATED . IF THEY CAME APART WHILE DRIVING SOMEONE COULD LOOSE CONTROL AND POSSIBLLY LOOSE THERE LIFE.

I DROVE 365 HIGHWAY MILES, THE LAST 20 OF WHICH WERE ON WINDING UPHILL MOUNTAIN ROADS, STOPPING AT MY MOUNTAIN CABIN, WITH NO ISSUES. PARKED, WITH ENGINE OFF, TO SHOVEL SNOW ALLOWING ACCESS TO STEEP SNOW-COVERED DRIVEWAY. UPON COMPLETION AND RESTARTING MY VEHICLE, I ATTEMPTED TO ENTER 4WD LOW TO PROCEED DOWN THE DRIVEWAY. WOULD NOT ENTER LOW, DISPLAYING "4WD NOT AVAILABLE'. REPEATED ATTEMPTS WERE UNSUCCESSFUL, WITH ADDITIONAL ERRORS DISPLAYING: "SERVICE ENGINE', "SERVICE SHIFTER', "SERVICE P BRAKE". DECIDED TO ATTEMPT DRIVING IN 4WD (ONLY); VEHICLE WOULD NOT SHIFT OUT OF NEUTRAL. SHIFTER WAS PHYSICALLY LOCKED IN POSITION. KEPT FUSSING, WHILE ALL ERROR MESSAGES BEING DISPLAYED ALTERNATELY. IT EVENTUALLY COUPLE BE SHIFTED (WITH NORMAL EFFORT); UNFORTUNATELY IT WAS NOW REVERSE NOT DRIVE (WHICH I NEEDED). UPON ATTEMPTING TO SHIFT TO DRIVE, IT STUCK IN NEUTRAL ON ITS WAY TO DRIVE. AGAIN LOCKED IN PLACE. EVENTUALLY UNLOCKED AND COULD BE SHIFTED; BUT WAS NOW WARY OF DESCENDING THE DRIVEWAY AND DECIDED TO DRIVE IT A BIT TO TEST. IT SEEMED AS THOUGH IT MIGHT BE UNLOCKING AFTER A TIMEOUT PERIOD, SO START A STOPWATCH ON MY PHONE. EVENTUALLY DETERMINE THAT THE TRANSMISSION WAS TIMING OUT AFTER 4:30, AND COULD BE SHIFTED, WITH ALL SHIFTS BEING VERY HARD AND LOUD. FINALLY GOT IT IN DRIVE AND DROVE THE ~3 MILE LOOP OF PLOWED, BUT STILL SNOWY AND SLOPPY ROADWAY; ON THIS TEST DRIVE, WITH ALL MESSAGES STILL ON AND ALTERNATING, IT BECAME CLEAR I HAD ONLY REAR WHEEL DRIVE AND WAS IN A SINGLE GEAR SPEED, ALLOWING ONLY SLOW STARTING AND POOR STOPPING, WITH SPEEDS OF 20 MPH PER 1,000 RPM. AFTER A FEW WIFI CALLS FROM MY DRIVEWAY TO NEIGHBORS AND MY JEEP DEALER'S SERVICE MANAGER; DECIDED TO RETURN TO TOWN FOR REPAIRS. EACH PASSAGE THRU NEUTRAL LOCKING THE TRANSMISSION FOR 4:30, AND ALL SHIFT INTO EITHER GEAR, EXTREMELY "HARD"