2017 JEEP CHEROKEE Complaints

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 65 MPH, he noticed that the temperature gauge was increasing and then it decreased. An engine heater warning was displayed as the engine warning light illuminated. The contact stated that the brake pedal was depressed but the vehicle failed to stop as all motive power was lost. The vehicle rolled to a stop crashing into debris on the side of the roadway. The contact stated that there was no body damage to the vehicle. The contact stated that AAA was contacted and stated that they would contact the police however, the police did not show up. The vehicle was towed by AAA to the contact's residence. The contact stated that the AAA driver informed him of a recall that was related to the failure and the vehicle's PTU. The contact stated that the dealer was contacted to verify if the vehicle was included in a recall. The dealer informed the contact that the VIN was not included in a recall. The failure has not been diagnosed or repaired. The contact was relating the failure to NHTSA Campaign Number: 20V343000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 75,000.

While driving down the street, my vehicle has started to automatically shift into neutral and the warning message, "must brake before shifting into gear" appears on my dash. I have to coast over to the side of the road in neutral, shift into park and turn my vehicle off before trying to restart. This has happened 4 or 5 times while I am actually driving down the road. When it is appearing to drive "normal" it has a warning message of "gear shift error" on the dash. So I paid a local mechanic to replace the entire gear shift component and my vehicle switched into neutral while I was driving again the next day. I am so nervous I will get into a wreck from this continuing to happen while driving my toddler around. I have not driven it since this happened right after picking it up from the shop. I then found a website listing a recall for my same year and make/model describing exactly what is currently happening with my vehicle. I called a local Jeep dealership about the recall and they told me since there was not a recall attached to my VIN number, they could not honor the recall. I am reporting this to you now to try and get my vehicle acknowledged and repaired under the recall. Here is the website where I found the recall: https://www.carscoops.com/2020/06/2014-2017-jeep-cherokee-recalled-over-serious-transmission-issues/

While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.

The contact owns a 2017 Jeep Cherokee. The contact stated while driving at various speeds, the transmission would stall and rev loudly upon the depression of the accelerator pedal without warning. The contact had taken the vehicle to a dealer where a software update was performed on the vehicle; however, upon returning home from the dealer, the failure returned without warning. After multiple start-ups, the contact was able to drive the vehicle home. The manufacturer was notified of the failure and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 55,000.

Service shifter message. Shifter lites turn all red. Screen on dash won't change when message is on.

When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door. It also randomly messages that the license plate light is out but works fine.

The gear shifter bezel and wiring all malfunctioned while I was driving. After reading up on the issues seems like this is a very common problem for jeeps. All lights on the shifter were lit up and I was unsure as to what gear I was in. This can be a major issue for any driver and should be recalled nationwide for fixing.

Car needs a whole new PTU Input Spline system. It has worn down. Is a known issue in other sales models.

As I am driving, the "service shifter" comes on and every gear on my vehicle lights up.

I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?