2015 JEEP CHEROKEE Complaints

WHILE IN MOTION ON CITY STREETS AND HIGHWAYS, CAR HAS TROUBLE SHIFTING GEARS AND WHEN ACCELERATING IT DOES NOT RESPOND NORMALLY.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN). THE CONTACT NOTIFIED THE LOCAL DEALER NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344) WHO INSPECTED THE VEHICLE AND DETERMINED THAT THE INPUT SPLINE HAD DAMAGED TEETH FROM SHAFT MOVEMENT WHICH CREATED DAMAGE TO THE TRANSMISSION. IT WAS RECOMMENDED THAT THE ENTIRE TRANSMISSION OUTPUT SHAFT BE REPLACED HOWEVER, THE REMEDY THE LOCAL DEALER PROVIDED FROM THE MANUFACTURER WAS FOR A SOFTWARE UPDATE THAT WOULD MAINTAIN VEHICLE PROPULSION WITHIN THE TRANSMISSION. THE CONTACT WAS CONCERNED THAT THERE WAS TOO MUCH DAMAGE TO THE SHAFT AND THAT THE RECALL REMEDY WAS INSUFFICIENT TO PREVENT FURTHER DAMAGES OR AN EVENTUAL FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE VEHICLE FAILED TO SHIFT CORRECTLY BETWEEN 1ST AND 2ND GEARS AND BETWEEN 2ND AND 3RD GEARS. THE CONTACT HAD TO RELEASE THE ACCELERATOR PEDAL AND THE VEHICLE WOULD HESITATE BEFORE PROPERLY SHIFTING. THE FAILURE OCCURRED AT THE INITIAL START-UP OF THE VEHICLE. THE CONTACT STATED THE FAILURE OCCURRED MORE CONSISTENTLY OVER TIME. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 20V343000 (POWER TRAIN). THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

AUTO START/STOP SYSTEM ENGAGES WHILE PARKING. DASH BOARD BRIGHTENS OR DIMS AT RANDOM

TRANSMISSION FAILED, HAD TO REBUILD NOV 2020 4X4 SVC LIGHT CAME ON INTERMITTENTLY, PTU FAILED AS WELL JAN 2021. VEHICLE KEPT ENGAGING 4X4 AND LOOSING POWER

TRANSMISSION ENGAGES VIOLENTLY WHEN COASTING, ESPECIALLY WHEN COMING OUT OF A COAST DOWNHILL. WHEN ATTEMPTING TO ACCELERATE AFTER COASTING THE TRANSMISSION ENGAGES VIOLENTLY. THIS GENERALLY OCCURS WHEN THE VEHICLE ATTEMPTS TO JUMP FROM 2ND TO 3RD GEAR OR 3RD FOR 4TH. THIS IS A VERY VIOLENT ENGAGEMENT, TO THE POINT WHERE IT CAN BE FELT THROUGH THE DRIVER'S SEAT AND STEERING WHEEL. IT OFTEN TIME FEELS LIKE THE DRIVER HAS IMPACTED AN OBJECT, WHICH MAY CAUSE THE DRIVER TO OVERREACT TO CONDITIONS. THIS IS A COMMON OCCURRENCE. THIS ISSUE HAS BEEN REPORTED TO DEALERSHIPS SEVERAL TIMES.

WHILE DRIVING ON A FREEWAY IN NOVEMBER 2020 I HAD ENGAGED THE CRUISE CONTROL AND SET IT AT THE SPEED LIMIT OF 70 MPH. A SEMI TRUCK CHANGED INTO MY LANE WITHOUT BLINKER WARNING. I SLAMMED ON THE BRAKES BUT THE CRUSE CONTROL WOULD NOT DISENGAGE. I THEN BEGAN PUMPING THE BRAKES AND STILL NO DISENGAGEMENT. AS I APPROACHED THE BACK END OF THE SEMI PRIOR TO HITTING IT, I DROVE OFF THE FREEWAY DOWN THE DESCENDING EMBANKMENT STILL PUMPING THE BRAKES WITHOUT DISENGAGING THE CRUISE CONTROL. AS I BEGAN SLIDING DOWN THE EMBANKMENT I BRAKES DISENGAGE THE CRUISE CONTROL JUST BEFORE A COLLISION WITH THE DIVIDER.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE JERKED WHILE DRIVING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MOSTLY WHILE DRIVING AT LOW SPEEDS OR WHEN COMING TO A STOP. NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM (6110 VAN NUYS BLVD, VAN NUYS, CA 91401) WHERE A COMPUTER SOFTWARE UPGRADE WAS COMPLETED HOWEVER, THE UPGRADE FAILED TO SOLVE THE FAILURE. THE CONTACT MENTIONED THAT THE ENGINE WAS REPLACED SEVERAL MONTHS AGO. THE VEHICLE WAS STILL EXPERIENCING THE FAILURE. THE CONTACT ALSO MENTIONED THAT AFTER THE ENGINE WAS REPLACED A GRINDING NOISE OCCURRED WHILE MAKING A LEFT TURN. THE CONTACT MENTIONED THAT THE TECHNICIAN REPLACED THE TRANSMISSION VALVE PLUG BEFORE THE ENGINE WAS REPLACED. THE VEHICLE WAS LATER TAKEN TO RYDELL CHRYSLER DODGE JEEP RAM (700 SAN FERNANDO RD, SAN FERNANDO, CA 91340) AND WAS DIAGNOSED THAT THE MOTOR MOUNT AND TRANSMISSION MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE REPAIR DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO RYDELL CHRYSLER DODGE JEEP RAM FOR ASSISTANCE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS DIAGNOSED THAT THE SUSPENSION AND TRANSMISSION FLUID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.

SERVICE 4WD LIGHT CAME ON GAS CAP LIGHT CAME ON AND IT THROWS MY PARKING BRAKE ON AUTOMATICALLY WHEN I STOP AND PUT INTO PARK. EVEN AFTER TRANSMISSION WAS REPLACED AT 60,000 MILES STILL HAVE HARD SHIFTING PROBLEMS AS WELL. VEHICLE DIED WHEN I WAS AT A STOP LIGHT THIS IS WHEN THE LIGHTS APPEARED.

FOUR TIMES WITHIN THE PAST TWO WEEKS THE VEHICLE HAS SHUT OFF. TWICE WHILE TURNING INTO A BUSY INTERSECTION AND TWICE WHILE DRIVING DOWN THE ROAD. THE VEHICLE INSTANTLY STALLS AND ENTIRE DASHBOARD WARNING LIGHTS COME ON. CAR TAKES 5-20 MIN TO RESTART. THERE'S NO BURNING SMELL OR SPUTTERING/STALLING WHEN CAR SHUTS OFF. IT IS DANGEROUS AND ALMOST WAS INVOLVED IN ACCIDENTS WHEN STALLING TURNING INTO A BUSY INTERSECTION.