2017 JEEP CHEROKEE Complaints

My car suddenly started making a loud noise while driving and one day , I was driving to work and my car started to lose power it won’t accelerate even thoe I was trying to accelerate my car was slowing the speed down and I had to return to my house with emergency lights because my car won’t accelerate . The next day I took my car to a collision center and they changed some of the old car parts . I’m trying to submit a reimbursement for this recall but the website won’t let me submit the form along with the invoice I attached to the reimbursement request .

The contact owns a 2017 Jeep Cherokee. The contact stated that while at a complete stop, the vehicle failed to respond while depressing the accelerator pedal. There were several unknown warning lights illuminated. The contact placed the vehicle in park(P), and the vehicle rolled backwards. Due to the failure, the vehicle was towed to a local dealer and the PTU (Power Transfer Unit) was replaced under warranty. Approximately a year later, while driving 55 MPH, there was an abnormal clunking and grinding sound coming from the vehicle with several unknown warning lights illuminated. The vehicle failed to move while depressing the accelerator pedal, and the vehicle was placed in 4WD Low and slowly driven to the dealer. The vehicle was diagnosed with a defective PTU, but the part was on backorder. The contact then received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact was informed that a test would be performed with new software to detect and monitor for excessive wear within the PTU. The test showed that there was no excessive wear within the PTU and that the PTU would not be replaced under recall. The contact stated that the PTU was being reprogrammed and test-driven to ensure that the vehicle was safe to operate. The contact stated that the recall repair was insufficient to repair the vehicle, and the contact feared that the failure would return. The contact stated that the vehicle remained with the dealer for over a year due to the failure. The manufacturer was notified of the failure and was provided a case number. The vehicle was repaired but remained in the possession of the dealer. The failure mileage was approximately 75,000.

I own a 2017 Jeep Cherokee Trailhawk (VIN: [insert VIN here]) affected by NHTSA Recall #25V-011 (FCA #01C) for PTU failure due to an improperly seated snap ring, causing spline wear and loss of drive power. This is a safety defect risking sudden power loss while driving. The vehicle failed suddenly in July 2024 after a car wash: grinding noise, loss of power, unable to shift into park. It drove perfectly prior—no transmission issues, smooth shifts. Diagnosed as failed PTU at Jeff Wyler Springfield Auto Mall (Springfield, OH). They confirmed recall but parts unavailable, so it’s sat undrivable for over a year, delaying repair. Parts became available ~Feb 2026. Dealer now denies free PTU replacement, claiming vehicle must be drivable for recall remedy (despite defect causing undrivability). They push out-of-pocket transmission replacement (~$4K-$6K), saying PTU failure “may have damaged” trans, but won’t confirm coverage as consequential under warranty extension #XJ1/XX1 (unlimited miles for spline wear linking PTU/trans). No documentation provided: No DTCs, inspection reports, photos of splines, or STAR Case details (called “proprietary”). They asked for trans approval without evidence, then backtracked as “miscommunication.” This delays safety fix, risks further defects, and seems like upsell tactic. Stellantis/Jeep customer care (1-800-853-1403) overrides not helping. This non-compliance endangers owners—please investigate FCA and dealer for recall evasion and improper handling. I’ve emailed Stellantis multiple times (rejected when including VIN), filed Ohio AG complaint. Impact: Vehicle unusable 1+ year, safety risk if driven or parked. Urge enforcement for free PTU/trans repair.

I have not had any issues with my 2017 Jeep Trailhawk that I have owned for 6 years. A couple of days ago I was exiting off the highway and felt a loud thump and lost all power, luckily I wasn't hit and was able to maneuver over around traffic to the shoulder. No warning lights have came on. Jeep will not drive, and cannot put in park. I had to have it towed home. I cannot find a dealership to help as they have told me there is a recall on the PTU units that were never fixed and they don't know when they could get me a transmission. I have looked up my VIN and mine is not showing a recall, but I am having the same issue with that the 2017-2019 jeep recalls are having. Is there anything I can get done?

The contact owns a 2017 Jeep Cherokee. The contact stated that after stopping at a stop sign, the vehicle failed to accelerate as needed. There was an abnormal grinding sound coming from the vehicle. The vehicle failed to accelerate as intended while depressing the accelerator pedal, and the engine seized. No warning lights were illuminated. The contact was able to coast to the side of the road. The vehicle was slowly driven to a parking lot and then towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed with PTU failure. The contact previously received information from the manufacturer of an Extended Warranty on the vehicle. The dealer informed the contact that since a diagnostic test had not produced two specific fault codes, the vehicle could not be repaired under the Extended Warranty. The vehicle remained with the dealer unrepaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train). However, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

I have had several different warning lights come on. 1. 4WD System Unavailable Service Required 2. 4WD Overheated Temporarily Unavailable 3. Stop/Start Not Ready Engine Temperature Too Low Received several codes showing faulty equipment. C140B-4B Transfer Case Motor Overheating-Drawing Excessive Amperage 11-13 Amps. Rear Differential has faulty pump Excessive end play at L/side axle Jeep will need a RR Differential and Transfer Case Assy I have taken vehicle to two different mechanics checking out the problems and potential repairs. It has taken a period of time to get to this point as I had the car looked at and the service light came on very intermittently and I did not drive the car much as I was unemployed during the summer. Since going back to work and using the car daily, my commute is only 1.3 miles, the light has started coming on more bringing me back to have vehicle diagnosed. At one point during this period of time, I also had to replace the oil cooler making me change the oil just after an oil change. Also, had to change the antifreeze. There are several recalls for similar problems, and I believe this is a jeep issue which should be repaired by a jeep dealer. I have serviced this vehicle and followed jeep guidelines for jeep service throughout vehicles life span. Jeep has so many different recalls and seem to minimize the outcome of affected vehicles. I am requesting jeep service for these problems that should not occur with a properly served vehicle. Thank You

To Whom It May Concern, I am filing a safety complaint regarding my 2017 Jeep that is currently under recall for the Power Transfer Unit (PTU). I experienced a very frightening situation while driving in traffic when my vehicle would not properly stay in place, and I had to keep firm pressure on the brake to prevent it from rolling back into traffic. If I had not reacted quickly, this could have resulted in a serious accident or injuries. I have been informed that this issue is related to a serious recall involving the PTU, which can cause loss of power and rollaway risk. However, I have been told that there are no parts available yet and no timeline for when the repair will be completed. I am extremely concerned about continuing to drive a vehicle with a known safety defect. This is my third Jeep, and I recently paid this vehicle off. I depend on it daily for my job, to get my little girl to school. I am very thankful that this situation was not worse, but it easily could have been. I should not have to worry about my vehicle rolling into traffic due to a known recall issue. I have contacted Jeep recall representatives regarding this matter and was informed that no loaner vehicle would be provided and that if I needed alternate transportation, I would have to pay out of pocket. I do not believe it is reasonable for consumers to bear additional financial burden when the vehicle has a known safety defect under recall. I respectfully request that this matter be investigated and that action be taken to ensure repairs are made available as soon as possible to protect myself and other drivers on the road. Sincerely, Whitney Phillips

Car has been broken down since May 2025. My car started jerking forcefully with my child in the car. Brought it in to be assessed. They could not figure it out. After two more times bringing it back in due to the jerking worsening, the car completely broke down in the middle of the road. Apparently recall has been active since January 2025. I was never notified that there even was a safety recall on my vehicle. Vehicle still does not have a recall remedy and I have been carless for 10 months. Not drivable. Has been sitting for a long time. Very frustrating and upsetting. Need my vehicle back. Have been making car payments on a car I don’t even have. Want reimbursement/ my car back.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to the dealer where the vehicle was purchased, and the contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. An alternate dealer was contacted, and it was confirmed that parts were not available. The dealers advised the contact not to drive because the vehicle was unsafe to drive due to the unrepaired recall. The contact was informed of NHTSA Campaign Number: 25V011000 (Power Train); however, parts were not available for the recall repair. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

PTU failure occurred in May of 2025. This was verified by the Jeep dealer. Vehicle rolled downhill into traffic and towards a residential home upon attempting to stop at stop sign with PTU failure occurred. There were no warnings prior to this. Vehicle is still unusable 9 months later and Jeep will not provide a a timeline for PTU replacement.