2018 JEEP CHEROKEE Complaints

In Jan 2025 I received a recall notice regarding the PTU unit. The notice indicated that I could esperience loss of power and the inability to use park. However, when speaking to Mopar abot it they say it is safe to drive!!! What the hell is safe about driving a vehicle that can loose power?? Or one that you can't use Park??? It's been a damn year!!! I find it real hard to believe that it takes that long. What is REALLY going on??? I need my car daily!!!! It needs to safe to drive!!! PERIOD!!!

The contact owns a 2018 Jeep Cherokee. The contact stated that the 4WD feature was inoperable. The contact stated that the PTU splines were worn, preventing the engagement of the 4WD feature, and potentially preventing the vehicle from remaining unmovable while shifted to park(P). The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 149,000.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving over bumps on the roadway, the transmission shifted out of gear. There was an abnormal banging sound while shifting gears. The transmission disengaged while in the park(P). There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a claim, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,075.

Service 4WD indicator showing PTU issue. My vehicle is not included in the recall, but this issue seems to be the same one noted.

The PTU went bad and had to have replaced. And after researching, see that it is a known issue and not sure why my VIN number isn't covered when I had the exact issue that is being recalled.

The contact owns a 2018 Jeep Grand Cherokee. The contact research was made aware of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that there no recall associated with the VIN. However, the contact stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The vehicle experienced a powertrain failure involving the Power Transfer Unit (PTU). On June 19, 2025, the vehicle was inspected at Dobbs Tire & Auto at approximately 154,548 miles after a grinding noise and drivetrain noise were observed. The shop found metal shavings in the rear differential fluid and advised the vehicle be taken to a Jeep dealership. Because the vehicle was originally purchased from Cassens Jeep, it was taken there for further diagnosis. On August 28, 2025, the vehicle was inspected at Cassens Jeep at approximately 158,011 miles. The dealership confirmed internal drivetrain noise, metal contamination, and a PTU-related fault code. The vehicle experiences knocking noises at low speeds, lurching while driving, and intermittent drivetrain and 4WD warning indicators. The dealer advised replacement of the PTU and rear drivetrain components. This condition is associated with the active PTU powertrain recall originally issued on January 23, 2025. On January 22, 2026, a representative from Cassens Jeep confirmed that there is currently no available repair remedy, no estimated timeline for completion, and that required parts remain on backorder. This creates an ongoing safety risk due to potential loss of drive power and possible unintended vehicle movement related to park function failure. Service work orders and inspection reports from both repair facilities have been attached to support this complaint.

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the “Service 4-WD” warning light was illuminated. While driving at various speeds and accelerating, there was a clunking sound coming from underneath the vehicle. Additionally, the mileage was flashing while the instrument panel was illuminated. The vehicle was taken to the dealer, but was not diagnosed. The dealer informed the contact that the remedy was not available and referred the contact tothe NHTSA Hotline to report the failure. The manufacturer was not made aware of the issue. The failure mileage was 131,021.

PTU/transfer case issues under 50,000 miles, jeep randomly shuts off 4wd in dangerous areas without any warning

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, there was smoke coming from underneath the hood with a burning odor. The contact pulled over to the side of the road to allow the smoke to clear. There was no warning light illuminated. The contact was able to drive to the residence. The vehicle was later towed to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced; however, the recall remedy part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 114,000.