2017 JEEP CHEROKEE Complaints

On July 3, 2021 I stopped at STOP sign, then when I stepped on the gas car wasn't moving, when I looked at the gear shift I noticed all the lights are on, all P R N D AND "-" AND "+" NEXT TO THE GEAR (PICTURE ATTACHED). Then I stopped the engine and restarted the car to move on. On July 16, 2021 I took the car for oil change and showed the picture to the mechanic at the JEEP Service Center in Morgan Hill California (on Church Street in Morgan Hill, CA). The service guy said we know this problem it is a recall, he said it is wiring harness problem for the gear, he said they will fix it when they receive the part at no cost. Then, on July 26, 2021 I went back to see if they have received the part to fix the problem This time the service guy said it is not covered, JEEP will not pay for it. Well, if it is electrical wiring harness problem why should I pay for it. Such thing is a design/manufacturing problem, it is not wear and tear. Why should I pay for the problem created by manufacturers fault. Such electrical problem could well cause for an accident Please inform me what should I do? is it a recall? or is a new recall candidate? Sincerely, [XXX] email:[XXX] cell: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Service shifter indicator lights on console & display. Comes on while driving & scared to drive due to not knowing if it will fail & cause an accident and/or fatality

SERVICE SHIFTER - I RESEARCHED THE PROPBLEM AND APPRENTLY THERE IS A FAULTY ERROR WITH A LOT OF JEEP CHEROKEE IN REGARDS OF THIS MATTER PLEASE INVISTIGATE. THANK YOU

Service shifter warning. Car stalled twice. It has 45 k miles only. Won't start on first try.

My service shifter light came on and all the lights on the shifter console came on (PRND21). At first, I could turn the car off to reset it. This was dangerous because I had to pull over wherever I was. As time has gone on it pretty much stays on. My car has 33000 miles on it but is past the 3-year mark. I took it to the dealership and they told me the previous years had this problem but was recalled. It cost me $500.00 to replace a plastic bezel. I have saved all dealership repair paperwork. The dealership confirmed this is a very common problem.

My car completely cut off while driving it on 2 separate occasions on 6/14 & 6/29. I was going 15-20 mph and slowing down for a stop light both times. The car just cut off without any warning. Once I put it in park I was able to start it back up without a problem. I took it to get serviced and the shop said there were multiple faulty computer codes so they reset the system. They advised me to call the dealership to see if there is a recall. I called a dealership and there is not a recall. They told me to bring it in so they could do a diagnostic test and check the fuel system. The earliest appointment at 2 dealerships I called is a month out and if I scheduled a drop-off appointment that could be done in about 7-10 days.

While driving the Service Shifter prompt came on and all the lights on the gear box turned red. The safety risk when this prompt came on is huge as you are driving and trying not to panic as you don't know if the car will stall or stop suddenly. MANY other people with Jeeps have experienced this problem. There should be a recall for this issue. This vehicle has under 25,000 miles. I went to the dealership and was informed the parts are not covered under warranty. It was confirmed the Bezel and Wire Harness will have to be replaced which the dealership did on 6/24/2021. The vehicle was only inspected by the dealership. No other warnings or dashboard messages prior to 6/23/2021.

I received an engine shutoff signal which disabled the car immediately without prior warning. It was due to the protection signal for low oil. The vehicle had a oil change 5,000 miles prior with synthetic oil. Over the course of 5,000 miles it "burned" the oil to the point of low level. Upon discovery, I noted many customer complaints (online) of this issue. There was no prior warning to the low oil level (no low pressure light or indicator.) I purchased this vehicle for my daughter and had she been driving on a busy highway, it would have disabled her car without any power to safely navigate this from the road, probably leading to a major accident. A newer vehicle with no mechanical issues does not "burn" oil excessively, this is a major engine issue. Some oil loss is understood and normal (in older cars), this newer vehicle used over 3 quarts of oil in the span of one oil change. Had I known about this issue, I would have been vigilant in monitoring this issue. Not knowing about this issue led to a very unsafe shutdown of the vehicle.

The vehicle didn’t have any warning lights or messages on dashboard. Someone ran a red light and hit my car while we were both going over 40mph and my airbags didn’t deploy but there’s did.. my car got towed as it wasn’t drivable anymore and was told the airbags where suppose to deploy but they didn’t.

The Jeep is used as a flat tow vehicle with our 2004 Monaco RV. On June 8, we left Ducket Mill Campground in Dawsonville GA to return home to Cincinnati OH. The vehicle was attached to the RV with the Blue Ox Flat Tow system. The four tires on the Jeep were checked and were all rolling. We followed the instructions in the manual, which were also the instructions given to us by the RV dealer who did the installation. One hour and a half after we left, the Jeep started smoking. A truck driver who passed our vehicle pulled off the side of the road yelled that the parking brake was on and needed to be turned off. Upon checking, there were two flat, chewed up tires. We were towed to a tire dealer in Ellijay GA to have repaired. We have one of the tires. That night, we found a Jeep salesman from 2017 on YouTube explaining the parking brake had to be disengaged to make sure there were no problems in flat towing. This was the first we had heard of this problem. We checked in the manual, and the only mention was that the electronic parking brake can be disengaged. No other warning. When we got home, we had the Jeep into the dealer. They could find nothing wrong with the parking brake system. They DROVE the car, but dd not flat tow it. The person at the tire store showed us how the tire was worn and torn up in a small area, probably caused by the parking brake engaging. Since we were not in the car and the car worked fine for an hour and 1/2 (not to mention the entire way down from Cincinnati to Dawsonville), we believe the parking brake engaged by itself as we drove through the mountains.