2015 JEEP CHEROKEE Complaints

TRANSMISSION SHIFTING IS ERRATIC. FROM A STOP THE VEHICLE MAY PAUSE BEFORE THE TRANSMISSION ENGAGES. AT HIGHWAY SPEED SHIFTING IS ALSO ERRATIC. THE TRANSMISSION DOES NOT DOWNSHIFT PROPERLY, THUS REVVING THE ENGINE AND ACCELERATION IS DIFFICULT. MANUFACTURER TRIES TO SOLVE THE ISSUE WITH SOFTWARE UPDATES.

INDICATOR SAYS TO "SERVICE SHIFTER" I WANT TO KNOW IF MY CAR HAS A RECALL NOTICE.

I HAVE A 2015 JEEP CHEROKEE. A FEW TIMES WHEN I WAS EITHER STARTING TO DRIVE OR BACK UP MY JEEP WOULD SHIFT TO A HAULT AND DISPLAY AN ERROR ON THE SCREEN. IT'S HAPPENED WHILE I WAS REVERSING AND DRIVING.

THERE HAS BEEN MULTIPLE TIMES WHERE I HAVE BEEN DRIVING MY CAR AND ALL OF A SUDDEN MY CAR WILL DING AND AN ALARM ON MY SCREEN POPS UP THAT SAYS 'SERVICE SHIFTER' AND ALL OF LIGHTS ON MY GEAR SHIFTER TURN ON. I HAVE BEEN DRIVING EVERYTIME IT HAS HAPPENED. I CAN NO LONGER SEE MY SCREEN WHERE IT SHOWS SPEED, GAS, TIRE PRESSURE, OIL, OR ANYTHING. THE ONLY WAY TO TURN IT OFF IS TO TURN MY CAR OFF AND BACK ON AND SOMETIMES I HAVE BEEN ON AN INTERSTATE WHERE THAT WASN'T POSSIBLE TO DO IMMEDIATELY. I HAVE TRIED CONTACTING DEALERSHIPS BUT NOBODY KNOWS WHAT IS HAPPENING.

I AM GETTING REPETITIVE "SERVICE SHIFTER" NOTICES ON MY DASH. THIS CAN BE A SAFETY ISSUE IN MORE WAYS THAN JUST THE ISSUE WITH THE VEHICLE. #1 - I CANNOT SEE HOW FAST I'M GOING WHEN THAT IS BEING DISPLAYED ON MY INSTRUMENT PANEL. #2, WHEN I COMES ON, I HAVE TO TURN THE CAR OFF TO GET IT TO GO OFF, SOMETIMES IN 75 + MPH TRAFFIC. THIS IS A DANGER AND SAFETY HAZARD. #3 - I HAVE SPOKEN TO AND TAKEN TO DEALERSHIPS, WHICH TELL ME THEY CANNOT DO ANYTHING UNLESS IT IS ON, WHICH I FIND LUDICRIOUS AND HARD TO BELIEVE. I HAVE BEEN LOOKING ONLINE AND THIS IS A COMMON PROBLEM WITH JEEP VEHICLES. WHY HASN'T THERE BEEN A RECALL ON THIS? CLEARLY, SOMETHING IS VERY WRONG FOR THERE TO BE THIS MANY COMPLAINTS. THE ISSUE HAPPENS WITH THE VEHICLE IS IN MOTION, OR STATIONARY. THERE IS NO RHYME OR REASON TO WHEN IT HAPPENS. I HAVE NOT BEEN ABLE TO DRIVE TO THE DEALERSHIP WHEN IT COMES ON, BECAUSE I AM EITHER ON THE ROAD WHERE THERE ARE NO DEALERSHIPS, OR EARLY IN THE MORNING GOING TO WORK WHEN THE DEALERSHIP IS NOT OPEN, OR OTHERWISE NOT AVAILBLE. THIS NEEDS A RECALL ON IT IMMEDIATELY! I HAVE READ IT CAN BE FAULTY WIRING, WHICH HAS THE POSSIBILITY OF CAUSING A FIRE. I PAID FOR AN EXTENDED WARRANTY THROUGH MOPAR AND I NEED TO GET THIS FIXED. MY 2015 JEEP CHEROKEE SPORT HAS APPROX. 59,000 MILES ON IT, BUT THIS HAS BEEN HAPPENING OVER A PERIOD OF TIME. THE LAST TIME WAS 9/6 (SUNDAY) BUT IT'S BEEN HAPPENING ALMOST EVERY WEEK HERE RECENTLY. TURNING THE CAR OFF CLEARS IT, BUT THAT DOESN'T MEAN IT'S NOT DANGEROUS OR IT'S NOT CAUSING DAMAGE TO MY VEHICLE.

I HEREBY INFORM YOU THAT MY JEEP CHEROKEE HAS A CARE PLUS PROTECTION, THIS VEHICLE (GIVEN ON TRADE-IN BY THE ORIGINAL OWNER) WAS PURCHASED FROM A LEXUS DEALER IN PONCE, PR. THEY CANNOT GIVE ME THE INFORMATION FROM THE ORIGINAL OWNER [XXX], FOR PRIVACY REASONS, IT HAS BEEN UNSUCCESSFUL TO LOCATE THE ORIGINAL OWNER TO BE ABLE TO MAKE THE TRANSFER, I NEED IT TO BE DONE, SINCE THE JEEP STILL HAS ITS GUARANTEE AND THEREFORE THE OWNER ORIGINAL PAID FOR THIS PLAN (INFO ABOVE), I HAVE ALSO BEEN GUIDED BY LAWYERS REGARDING A "CLASS SETTLEMENT" BASED ON THE DEFECTIVE TRANSMISSION OF THE MANUFACTURER FROM THE YEARS 2014 TO 2017, REALLY THIS GONNA BE MY LAST LAST OPTION, FINALLY I FOUND THE ORIGINAL OWNER AND HE SENT ME THE TRANSFER FORM ALREADY SIGNED AND I SENT THRU MAIL, IF THE CARE PLUS GUARANTEE WAS PAID, WHY THEY DO NOT TRANSFER IT TO ME HAVING THE TRANSFER FORM. MY VEHICLE IS CURRENTLY AT THE DEALER FOR TRANSMISSION ISSUES, AND I HAVE NO CAR AT THIS TIME. THE TRANSFER FORM WAS SENT TO TROY MICHIGAN AND WAS RECEIVED ON AUGUST 5-2020. I CALLED TODAY, AND THEY SAID THAT THIS PLAN THAT COVER UNTIL NOVEMBER 2021 WAS CANCELLED WITHOUT ANY NOTICE FROM THE OWNER OR ME, THEY CLAIM THAT I HAVE TO DO THE TRANSFER 60 DAYS AFTER PURCHASED FROM THE DEALER. I'M THE PURCHASER, HOW CAN I KNOW THIS VEHICLE HAS THE PROTECTION PLAN ALREADY PAID, EVEN THE DEALER LEXUS DIDN'T KNOW THAT, BECAUSE THIS WAS A TRADE-IN. NOW THIS 2015 TRANSMISSIONS IS GOING TO COST ME ABOUT $5,000 DOLLARS, WITH ONLY 37,000 MILES ODOMETERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TRANSMISSION DOES NOT DOWNSHIFT SMOOTHLY DURING MOVING TURNS AT INTERSECTIONS. WHEN APPROACHING A TURN AND GAS IS OFF/BRAKE IS ON, AND STILL ROLLING AT LOW SPEED (~5 MPH) AND THEN CLEAR TO PROCEED, BRAKE IS OFF/GAS IS BACK ON, FIRST SHIFT IS VERY VIOLENT, FEELS LIKE I'M GETTING RE-ENDED. ALSO AT HIGH SPEEDS WHEN IN HILL CLIMB AND SITUATION WHERE GAS OFF TO COAST FOR A BIT IS REQUIRED, VIOLENT UPSHIFT OCCURS. FEELS LIKE I'M BEING RE-ENDED IN BOTH OF THESE SCENARIOS. I FEAR THE TRANSMISSION WILL FAIL ON ME DURING ONE OF THESE SLOW SPEED SITUATIONS IN AN INTERSECTION CAUSING AN ACCIDENT OR ON THE HIGHWAY LEAVING ME STRANDED. I HAVE TAKEN IT TOO JEEP DEALER HERE IN SCOTTSDALE AND THEY SAY NOTHING IS WRONG AND THAT THIS ZF 9 SPEED TRANSMISSION IS ACTING NORMALLY. I DON'T AGREE WITH THAT COMPARED TO MANY OTHER CARS I HAVE DRIVEN OVER MY LIFETIME. THIS TRANSMISSION IS NOT NORMAL. THIS HAPPENS EVERYDAY. THE ONLY WAY TO MAKE IT NOT DO THIS IS TO STOP FOR 1 SECOND TO ALLOW THE TRANSMISSION TO SETTLE AND THEN PROCEED WHICH IS NOT NORMAL DRIVING. I'VE OWNED VEHICLE FOR 1 YEAR AND BEHAVIOR HAPPENS DAILY.

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE EQUIPPED WITH A SET OF SENTURY TIRES, TIRE LINE: LIONHEART N/A, TIRE SIZE: 225/60/R17, N/A DOT NUMBER: 1BFNY12702. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER'S SIDE REAR TIRE SUFFERED A BLOW OUT. THE CONTACT PULLED OFF THE ROADWAY SAFELY AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE TIRE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REQUESTED THAT THE TIRES BE REPLACED WITH ANOTHER BRAND. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE TIRES WERE 18 YEARS OLD. THE TIRE FAILURE MILEAGE WAS 5,000. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 86,500. *LN *JS

ON STARTING BRAKE WARNING INDICATOR CAME ONE DASH. BRAKE INDICATION LIGHT CAME ON. PARKING BRAKE HAD NOT BEEN APPLIED. SHIFTED TO REVERSE. VEHICLE WOULD NOT MOVE. SHIFTED TO DRIVE. VEHICLE MOVED FORWARD. DROVE TO GET GAS. PARKING BRAKE AGAIN ENGAGED BY ITS SELF. SHIFTING FROM DRIVE TO REVERSE TO DRIVE AND PRESSING GAS AND BRAKE RELEASED WITH A JUMP OF THE VEHICLE. VEHICLE PARKED UNTIL ABLE TO GET TO SERVICE CENTER.

SERVICE SHIFTER COMES ON ALONG WITH THE LIGHTS ALL TURING RED NEXT TO THE SHIFTER