2017 JEEP CHEROKEE Complaints

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE SHIFTER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FAULTY DRIVELINE IN THE TRANSMISSION. BOB JOHNSON CHRYSLER DODGE JEEP RAM (18476 US-11, WATERTOWN, NY 13601) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT HE WOULD BE CHARGED A DIAGNOSTIC FEE. THE CONTACT DECLINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE VIN WAS UNAVAILABLE.

CAR SPEEDS UP AND JOLTS SINCE I PURCHASED IT. IT ALSO LOOSES STRENGTH AND DOES NOT GO HIGHER THAN 5MPH ON THE ROAD. I HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES AND THEY CAN'T FIND ANYTHING WRONG. THEY DID FIX THE TRANSMISSION SOME TIME AGO AND EVEN AFTER THAT IT CONTINUES TO JOLT WHEN IN PARK. WHEN DRIVING IT ALSO JOLTS FROM LOW SPEED TO HIGH SPEED

I HAVE OWNED THIS CAR FROM NEW. WITHIN THE FIRST YEAR 'SERVICE SHIFTER' WAS DISPLAYED ON THE MAIN DRIVER DISPLAY, AND ALL LIGHTS ON THE SHIFTER BEZEL LIT UP. AFTER MONTHS WAITING FOR PARTS, THE DEALERSHIP EVENTUALLY REPLACED THE SHIFTER WHICH CURED IT. IT HAPPENED AGAIN AROUND 2 YEARS LATER, AND AGAIN THE BEZEL WAS REPLACED. IT'S NOW HAPPENED A THIRD TIME, IN SEPT OF 2020. I TOOK IT TO THE DEALERSHIP AND THEY ORDERED THE PARTS AGAIN. I AM STILL WAITING FOR THE PARTS, 5 MONTHS LATER. IT SEEMS THOUSANDS OF JEEP OWNERS HAVE BEEN AFFECTED BY THIS SAME PROBLEM, YOU CAN SEARCH ON GOOGLE FOR 'SERVICE SHIFTER' AND SEE MANY STORIES AND COMPLAINTS ABOUT THIS ISSUE, WHICH LARGELY, BUT NOT EXCLUSIVELY SEEMS TO AFFECT JEEP CHEROKEES. MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE HAPPENING AGAIN AND AGAIN. SOME PEOPLE HAVE BEEN TOLD IT'S A PROBLEM WITH FUSES BECOMING LOOSE, OTHERS HAVE BEEN TOLD IT'S A WIRING ISSUE. WHILE JEEP AND THE DEALERSHIP HAVE TOLD ME VERBALLY THE CAR IS STILL SAFE TO DRIVE, IT DOES DISABLE CERTAIN THINGS, AND I DISPUTE THE CAR IS SAFE TO DRIVE. FOR EXAMPLE, MANUAL GEAR SHIFTING IS DISABLED WHEN 'SERVICE SHIFTER' IS DISPLAYED. THAT MEANS YOU CANNOT SELECT THE GEAR YOU WANT MANUALLY, THAT IS BENEFICIAL IN SITUATIONS LIKE GOING DOWN A HILL OR WHILE OFF-ROADING. SECONDLY, 'SERVICE SHIFTER' IS DISPLAYED PERMANENTLY ON THE DRIVER'S DISPLAY. IT CANNOT BE CLEARED FROM THE DISPLAY. THAT MEANS THAT CERTAIN FEATURES CANNOT BE ACCESSED AT ALL. THIS INCLUDES: TIRE PRESSURE COOLANT TEMPERATURE TRANSMISSION TEMPERATURE OIL TEMPERATURE OIL LIFE (AND ABILITY TO RESET IT AFTER AN OIL CHANGE) BATTERY VOLTAGE FUEL ECONOMY INFO TRIP INFO SCREEN SETUP (CUSTOMIZATION OPTIONS)

TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE SERVICE SHIFTER WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER ELK GROVE DODGE CHRYSLER JEEP RAM (8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 525-8393) AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED WITH NEEDING THE SHIFTER BEZEL AND THE HARNESS TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

I HAVE A 2017 JEEP CHEROKEE. THE SERVICE SHIFTER LIGHTS KEEPS COMING ON. WHEN IT COMES ON ALL THE LIGHTS ON THE SHIFTER GLOW RED. SOMETIMES IT COMES ON EVEN IF I'M SITTING THERE IN PARK. THE DEALERSHIP COULDN'T FIND WHAT WAS WRONG WITH IT. I LITERALLY HAD TO BRING IT IN WHILE IT WAS ON BUT THEY STILL COULDN'T FIGURE IT OUT. I HAD THE SHIFTER AND BEZEL WIRING REPLACED. HOPEFULLY THIS SOLVES THE ISSUE.

AS I WAS DRIVING ON A RURAL ROAD, THE 'SERVICE SHIFTER' MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE LIGHTS ON THE SHIFTER BEZEL ALL GLOWED RED. I STOPPED THE CAR, SHIFT IT OFF, TURNED IT BACK ON AND ALL SEEMED NORMAL AGAIN. WHILE THE SERVICE SHIFTER MESSAGE WAS SHOWING, ALL OTHER INFORMATION IN THE INSTRUMENT PANEL WAS HIDDEN WHICH FELT UNSAFE. AFTER RESEARCHING THIS ISSUE, I FOUND THAT THIS IS ISSUE IS AFFECTING MANY AS THEY ARE REPORTING THE SAME OCCURRENCE I EXPERIENCED AND I FEEL THAT THIS SHOULD BE THE RESPONSIBILITY OF JEEP TO CORRECT THIS ISSUE. *CC *TR

MY JEEP WILL INTERMITTENTLY COME UP WITH A 'SERVICE SHIFTER' ERROR MESSAGE. MY CAR DOES NOT ACT ABNORMAL OTHERWISE BUT WITH READING A LOT OF THE COMPLAINTS I SAW THAT MOST PEOPLE ARE FILING COMPLAINTS WITH YOU TO HAVE A RECALL ON THE ISSUE. THIS ERROR MESSAGES OCCURS WHILE I'M DRIVING.

THE SERVICE SHIFTER WARNING LIGHT DISPLAYS. THIS CAUSES THE USE OF THE SPORT MODE TRANSMISSION TO FAIL. IT ALSO PREVENTS THE DRIVER FROM VIEWING ALL DISPLAY FEATURES, LOW GAS, OIL/TRANSMISSION TEMPERATURE, ETC., AND PREVENTS SHIFTING THE JEEP TO SNOW MODE. WHEN IT COMES ON, ALL OF THE RED LIGHTS NEXT TO MY SHIFTER COME ON (P, R, D, ETC). THE LIGHT COMES ON ALMOST EVERY TIME WHILE I AM DRIVING. THIS CAN HAPPEN AT ALL SPEED, CITY, HIGHWAY, DRIVING STRAIGHT AND TURNING. PLACING THE VEHICLE IN REVERSE, IN SNOW MODE, AND USE OF THE MANUAL SPORT MODE. IT HAPPENS AT RANDOM TIMES. THERE HAVE BEEN THOUSANDS OF COMPLAINTS FROM JEEP OWNERS ON VARIOUS FORUMS AND THE AUTOMAKER REFUSES TO ISSUE A RECALL. THERE ARE OTHER MORE EXTREME AND DANGEROUS CAUSES THAT HAVE BEEN REPORTED BY OTHER JEEP OWNERS, SUCH AS THE EMERGENCY BRAKE ENABLING WHILE DRIVING AND TRANSMISSION LOCKED IN A SPECIFIC GEAR.

JEEP SAYS 'SERVICE SHIFTER' AND SHOWS UP ON THE DASH AND ALL THE LIGHTS TURN RED ON THE SHIFTER ITSELF. THIS HAS HAPPENED MULTIPLE TIMES IN MY JEEP. THE FREQUENCY HAS GOTTEN WORSE. I HAD TO RESTART MY JEEP IN THE MIDDLE OF A ROAD TO GET THE LIGHTS TO GO AWAY, AND WITHIN MINUTES NOW IT IS BACK ON. IT HAS GONE AWAY IN THE PAST BUT FOR AN UNKNOWN TIME (SOMETIMES A DAY SOMETIMES WEEKS.) IT HAS HAPPENED WHILE SHIFTING, DRIVING, AND WHILE PARKED. THE LIGHT IS NOT ONLY DANGEROUS BECAUSE YOU CANNOT SEE ANYTHING ELSE ON THE DASH BUT ALSO CONCERNING SINCE IT IS A KNOWN SHIFTER ISSUE.

VEHICLE HAD DISPLAYED "SERVICE SHIFTER" NOTICE ON DASH TWICE AND IT SEEMS LIKE THERE IS NO FIX. WORRIED THAT GEAR SHIFT MIGHT MALFUNCTION WHILE IN THE ROAD. ALSO, TRANSMISSION JERKS WHEN TAKING FOOT OFF OF ACCELERATOR. I HAVE TAKEN THE CAR IN TO 3 DEALERSHIP AND THEY HAVE SAID NOTHING IS WRONG, HOWEVER THE PROBLEM PERSISTS.