2017 JEEP CHEROKEE Complaints

Gear shift dash error. Getting all led lights let on my shift gear led indication. Car will run jumping or jerking movement. Then experiencing power loss when acceleration.

The component that failed is the PTU: part #68307402AJ. The part is still on my vehicle as the dealerships have no available replacement parts at this time. The dealer has diagnosed that the part needs replacement. The safety of continuing to drive this vehicle with the defective part is unknown. The dealer will not confirm or deny if it is safe to continue to drive the vehicle. The part is on back order with no ETA. Another vehicle with this same issue at the same dealership has currently been waiting 5 months for the part. The 4WD Service light is on at all times. Also a message displays at startup which says: "4WD System Service Required".

The contact owns a 2017 Jeep Cherokee. The contact stated that while his wife was driving approximately 50 MPH, the vehicle went into an unknown mode and made abnormal sounds. The driver pulled over to the side of the road. The driver attempted to park the vehicle, but the gear shifter failed to move to park(P). The driver then turned off the vehicle and was able to shift to park(P). The vehicle was then driven to the residence. The vehicle was parked and had not been driven since the failure. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided vehicle assistance for approximately a year; however, the manufacturer had recently informed the contact that vehicle rental assistance would be discontinued because NHTSA had not deemed the vehicle unsafe to drive. The failure mileage was approximately 80,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the message "Service 4WD" was displayed. The vehicle was taken to the local dealer, who diagnosed that the PTU failed to operate as designed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 128,000.

Shifter module problems.. the car jerks hard between shifts. The car reversing on it own and wont stop. Warning light in dash "service shifter soon"

Had the PTU recall serviced in 2023. This week the bolts from my ptu case to the transmission sheared off. The dealership wants $2200.00 to fix it saying the recall has nothing to with the bolts shearing off. They had to remove and replace the ptu case to do the recall. They either over torqued or cross threaded the bolts. Having to get a lawyer.

The vehicle started to not respond when I was pressing the gas pedal. It continued to not respond. I had to pull over and do multiple restarts. It has had issues with acceleration in the past but not tomthis extent. The recall has been over a year and no one will helpmat the dealership

Tacoma Dodge Chrysler Jeep Ram at address: 4101 S Tacoma Way, Tacoma WA 98409 The service provider (Andrew) has said his boss is telling him to have the vehicle moved and putting the responsibility on us at our own expense. We opened a case US Customer Care recall department case #[XXX] is pressuring us to move our 2017 Jeep at our own expense. It is inoperable and will not drive due to a safety recall that has been open for over 1 year without a remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The issue involved a malfunction of the two-speed Power Transfer Unit, which is available for inspection upon request. This malfunction created a serious safety risk, as it could have caused me to crash or resulted in another vehicle crashing into me. The problem was confirmed by an auto machanic that came to my home to inspect the vehicle because I was unable to drive it to get it inspected. Before the failure, a warning message appeared on the dashboard while I was driving that read “Service 4WD.” The alert came on briefly and then turned off. This happened in February of 2025. I was told that the part would be available on December 18th, then it changed to January 8th, and there is still no notice of when I can schedule to have my vehicle fixed.

The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.